Customer Reviews for Bellingham Heated Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Fix ignition and make sure truck is clean if it’s supposed to be returned clean. Both the inside & outside of windshield were filthy, the cupholders dirty, & we swept up a good dustpan full of dirt/ stuff from truck bed before we loaded up.

Rating:

3.0

Better signage. If the other U-Haul trucks were not parked there one would never know it was a u-Haul location. Trucks were supposed to only be parked on one side of the building, but there was no indication of this. If I hadn't talked to the facility manager I wouldn't have known where to park or where the key drop box was. Include more information on the self-check in app.

Rating:

4.0

Please re evaluate your rates- for a one day rental (10 hours) I paid nearly $500 between truck fee, mileage and gas- seems very high. I will go out of my way not to use again for this reason. Otherwise good experience w service, equipment and your app

Rating:

5.0

Me equivoqué con la gasolina al regresar el troqué y tuve un cargo exagerado por lo que falto :( exageradamente más del doble del costo del gas !!:((((((

Rating:

2.0

My pickup time was before the office for the rental location was open, so I tried to to a mobile pick up. The experience was terrible and I would not recommend to anyone. I had no luck getting my truck using my phone and no customer service agents were calling me or answering. Finally someone came into the office and helped me and they did a great job. My complaint is about the mobile pickup interface- NOT the person working at the pickup location. She did great.

Rating:

4.0

The person who helped me was great! I hadn't driven a large vehicle before and he reassured me.

Rating:

5.0

Very friendly representative who made the experience quick and easy.

Rating:

5.0

Top drawer. Your people are friendly, as well as professional. Couldn't be happier. 👍👍👍

Rating:

2.0

I reserved a 15' truck and appliance dolly online earlier in the week. When I arrived to pick up my reservation this morning, I was informed by the attendant that their location doesn't have dollies or equipment to rent. However, nothing in my confirmation email or on the U-Haul website let me know that an appliance dolly wouldn't be available. So, we had to take a separate trip to a U-Haul location 15 minutes away to pick up the dolly. There was no help or assistance from this facility on this matter. Additionally, the U-Haul truck was filthy on the inside. Someone had clearly spilled coffee on the seat, milk or creamer on the center console, and the floor mats were covered in mud and dirt. The attendant was kind, just not very helpful. The lack of communication and separate trip to a different U-Haul location added more time to our day, and just overall it wasn't a pleasant experience.

Rating:

5.0

Onsite people were friendly and helpful.

Rating:

5.0

Chris was great

Rating:

5.0

Very friendly staff, made my experience even better!

Rating:

4.0

initially hard to locate

Rating:

2.0

The truck was dirty, No help to find the truck. Had to repeat all the information I did online, the size I ordered was broken.

Rating:

4.0

The U-Haul app was clearly designed by satan. It was so tedious, pointlessly complex and predictably wrong so often it felt like punishment. Stick to human beings - they don’t repeatedly malfunction like your worthless app.

Rating:

5.0

Fantastic staff.

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Easy peasy!

Rating:

5.0

I’ve rented from this location several times and they’ve always been excellent. Very friendly and professional. Highly recommend these guys!

Rating:

3.0

Maintain and inspect trucks being released better. Too many safety issues. Passenger Mirror literally taped in place with electrical tape and therefore not properly adjustable. Not even this facilities fault, as it was repair this way at the previous depot. But this facilities solution was to add more tape. Windshield wiper was loose and fell off during a huge down pour on a mountain pass. One rear tire was not repaced like the other three and was very low tread. In general if we were not more than a 100 percent desperate for this truck I would have walked away. We were also charged in U.S. funds when our quote was clearly Canadian funds and so we now have over a $500 currency upcharge that I have to fight. The overall experience was exhausting, stessful, and nothing I ever want to repeat as a customer.

Rating:

4.0

Great service, thank you.

Rating:

5.0

Great customer service - friendly and helpful. Easy access to the rental vehicle and return was also accessible and easy. Highly recommended location!

Rating:

5.0

I was charged extra miles for my reservation even though I had to pick up my truck at a secondary location further from my original pick up point (more miles) and I returned the truck an entire day early.

Rating:

5.0

The person who handled our pickup and return was fast, knowledgeable and helpful. Thank you for using such a high quality partner in Bellingham.

Rating:

1.0

I'm pissed and physically in pain. When I made this order I "specifically" requested an appliance dolly to help move large items. A day before pick-up I was called and notified that the 15' I requested was not available at the location that I requested (which was closer to my storage unit). The person on the phone assured me that I could still pick it up out of business hours as long as I downloaded the App to follow pickup instructions which I did. The next morning I go to the new location for pickup using the app. I am attempting to verify my location and the app will not register my location tried several times making sure the app had GPS permissions. Ultimately had to use Chrome to start/complete the process so I didn't need the App. Began the walk-a-round no issue, opened the back to verify the appliance dolly I requested was there and it wasn't. Because they weren't open and I had a long day of loading/unloading ahead of me I didn't have time to wait an hour and a half for that location to open. As I was following the pick-up instructions it said to take a picture of any missing equipment... yeah let that sink in, additionally it noted to upload the pictures but then the website doesn't offer an attach image section in the process. So I finish the pickup steps and drive to the storage unit and fortunately they had a dolly I was able to use there. I drive 4 hours and start unloading everything and when I get to the larger items because I don't have a dolly I have to man-handle 4 large-heavy items out of the truck and down the ramp and ended up straining my lower-back and right shoulder. Luckily my wife had some Ibuprofen and I took 1000mg just to get through it. We go to turn in the vehicle at our location (which when I was selected a place to return the website specifically stated there was a $56 reduction for returning at this location) I didn't receive any reimbursement from my original purchase and when I told the employee the appliance dolly I requested wasn't in the truck when I picked it up he didn't even respond he looked over the vehicle and then checked gas and mileage. When he checked mileage he told me that I was 6 miles over the limit allowed. If I had picked up the Uhaul at my requested location I would not have needed to drive the additional 6 miles they are now charging me for. Then because apparently he didn't care that I paid for rental equipment and didn't get he asks for payment for the over mileage. So, I wasn't reimbursed for rental equipment I never used, there was no $56 price cut for returning to that location, and my back and shoulder are still messed up from from having to wrestle stuff out. I am using Budget from now on unlimited mileage, lower costs, and their medium truck is larger.

Rating:

4.0

Good experience! Thank you!

Rating:

2.0

Didn't include dollies, app didn't work so I sat on the phone for 90 minutes

Rating:

5.0

Easy drop off after hours.

Rating:

5.0

You guys saved the day. I drove six hours to help my daughter move the vehicle that we had reserved at another rental place fell through. U-Haul customer service was able to find the closest location to me and get me a truck five minutes. Excellent customer service!

Rating:

1.0

not a great location to pickup or drop off the u-haul. also the app was not working great at all so i would recommend just using the website from a browser

Rating:

5.0

So easy to rent from this location. No stress at all. Thank you!

Rating:

3.0

A lot of extra fees, such as cleaning fee, extra mileage fee, should not be included, I moved one piece of gym equipment and got charge with a cleaning fee.

Rating:

3.0

Hard to find and awkward to get in and out with a van.

Rating:

5.0

The whole transaction went smoothly.

Rating:

5.0

Wonderful and kind customer service:-). Could not be happier 😄

Rating:

5.0

It would be helpful to point out how to adjust the mirrors since it feels like you are going to break them when you try to move them, and it's really important to be able to have as much mirror visibility in a vehicle you are not familiar with.

Rating:

5.0

I believe Savannah helped us and she was very pleasant to work with!

Rating:

5.0

We rent a unit here as well as a truck on occasion. Place is well maintained and everybody we've interacted with has been great. Wish they had vans though. The box truck is always a lot more than what we need but the proximity to our shop makes it worthwhile.

Rating:

5.0

The girl there was open and friendly and made the check in process easy and painless.

Rating:

5.0

It was a wonderful experience. I will definitely rent from them again!

Rating:

5.0

This location has no appliance dollies/hand trucks (though the online form allows the user to order one, and charges for it, without indicating that it is unavailable). This is the fault of the Uhaul web page not the location, and is the only lack that I experienced. Otherwise the service and equipment were excellent.

Rating:

5.0

Woow! These guys were amazing! It was my first time in Bellingham and they made sure it was a memorable one! The reception was great, clean and fresh Truck, excellent communication and their willingness to help me was amazing! The staff are TOP TOP professionals! I will go there again and again! 👌😍

Rating:

3.0

Check in and check out by phone is not easy- I had to call to get access. The lock that holds the key was hard to open, luckily my son was able to do it. No lock on back of truck. When checking in I have to do the process twice, same thing happened two weeks ago.

Rating:

5.0

Excellent customer service tech or hell he could have been the owner 😀

Rating:

5.0

Seamless, staff at this location was awesome as well! Would recommend to anyone

Rating:

5.0

Absolutely wonderful experience. The staff were extremely kind and organized and truly made the return process a breeze.