The place where I was told to pick it up when I made the reservation wasn't open. I had to make multiple calls to figure out where to go. Then a really nice guy at another store named Dawson was great. I ended up having to pick it up at another store, though, and this guy had zero English. It was not helpful. We had to google insurance plans to make sure I had that and figure out what I needed. He helped customers in the gas station and helped me inbetween customers.
AUDREY B
Customer Reviews for Bellingham Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a U-Haul at the Lincoln Street address at 730 am and they did not load my key to get the truck so I had to go to Sunset instead. That added mileage to my rate but they supposedly gave me a $50 credit for the inconvenience. I will see if that happened when I get my credit card statement.
Denise LGot redirected from a u haul center to a gas station whose attendant didn’t really know what was going on. Check in process was awful using the u haul app. Will be using a local rental option in the future.
Craig CThe person working couldn't even help me. Had to call someone on the phone who then did everything. Gave me the wrong vehicle so had to call customer to get it resolved. At drop off same guy had no idea what was going on and just told me to leave.
Mason LIman, the station manager is super helpful and friendly. This is a great location for 10’ covered box trucks. I wish they had one or two 9’ vans, but the box trucks suffice.
BRIAN NThere was only one person on duty to handle the store, gas, etc. and it took an hour and we called U-Haul and they finished the check out on there end. instead of 48 blankets there was only 28 although we paid for the 48. we think at times they didn't really understand what we were saying and couldn't respond well. We blame U-Haul for this as they need to vet better. last time we went to a competitor and it went great.
Joshua WVery nice and helpful- super friendly
Cameron MReally easy. Iman, the Marathon staff member, was very helpful and kind. My rental was quick and easy!
BRIAN NIt was Seatac Washington in Seattle. NOT IN BELLINGHAM.
Jan BVery helpful! I will definitely rent from this location again.
JON MThe truck has very high miles, shocks are worn, should not be driven on the highway over 40 miles per hour. Would not rent from here again.
Jana G