Dont charge me a cleaning fee without telling me , it took important money from me for medication i needed desprately for a infection that could kill me, and becuz you randomly charged me a cleaning fee for a small amount of dirt that we over looked in the passenger side , when we didnt even use the passenger side of the truck at all. and it could of cost me my life, and i payed properly for the truck as i should have. the extra 36 dollars for some cleaning fee was ridiculious. we didnt damage the truck at all and we swept out the back ramp and driver side, unknowly didnt think the passenger side should of been dirty at all. and i put in a dispute for my 25 dollars back. I wouldnt recommend this location since they robbed me for a extra 36 dollars.
Cynthia D
Customer Reviews for Bemiss Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect service. Supportive and friendly. Thank you
THOMAS JAMAZING SERVICE! Our go to uhual person! We are forever grateful for Bobby!
Anthony CVery happy with everything!!!
Rupert BShe runs a top notch business.
Arthur CNothing. Everything went well.
Steve SNOTHING GREAT SERVICE & PEOPLE
Mutisha JThis place was top notch.
Bobby BThe Best experience I’ve had with U-Haul. Professional, smart, efficient and quality equipment.
Richard MNo problems with this location. Have used this location many times. Owner always friendly and helpful.
Alfred GGood service and good equipment
Troy MHave backup mirrors on all trucks so when you are towing a trailer you can see how to hook the hitch up.
Richard MAll was good
Frank EGreat location each time I have used them.
Jeffery MThank you!
Larry HThe lady was awesome at this location
TONYA MMy favorite drop-off. Super convenient, plenty of room to maneuver, and never had a problem getting equipment checked back in!
NATHANAEL FLOWER THE PER MILE...
Michael DPick up was simple and customer service was great!
Christi MI can’t imagine any improvement, everything was good
Ernest FFantastic customer service! Very fast, friendly and overall smooth experience! Just used my app! Bingo!
Brian PNothing they did a great job
GARY SKevin was very helpful and knowledgeable. Made sure I had everything I needed.
James LLocation was closed but after hours dropoff was easy and location was easy to navigate.
Daniel HI opted to return the dolly & never used it because of possible problems backing up.
WILLIAM Rnothing
LISA Dmy neg. remarks are not about this location ..its about the reservation over all. I was to pick up my u-haul at Affordable Tires in Valdasta Ga ONLY 5 amin from the Airport when I landed I received a text message saying my u-haul was ready at a U=haul in Ciro Ga more than 80 miles away!!!!!! NOT THE LOCATION ON MY RESERVATION!!!!!! After about a half hour of panic and several conversations with u-haul reps and a 2nd reservation secured only to be said a walk in came in and took my reservation I was directed to the Bemiss Rd U-haul I am very disgusted with the reservation process
John MIt may help to have another person there to help assist the owner.
KIESHA WCustomer service was a little confusing and was on phone for over an hour with confusion but overall pretty great
Tristan GUnder the Circumstances that I went through at the previous location she was amazing she helped me she went above and beyond.
Jeannie CThe location was clean and orderly. The young lady was very nice and helpful. The truck was clean and in very good condition.
Kimberly WThis is the worst site for pick up or drop off the employees are completely useless. I’m all of 90lbs and was told to go drop my tow off in back with the rest! I couldn’t even lift it after waiting 30 mins finally had help.
JASON NBest location in Valdosta to rent from. She went out of her way to wait for us. So appreciated. Thanks much
Kelly JNot much
Durwin LIt was a last hour decision to use a uHaul, and after passing a couple locations that didn't have what we needed, I called this location. The lady was very helpful, quick, and knowledgeable throughout the whole process. She was even waiting outside the front door to help us when we walked up. I had several urgent matters that kept me on the phone while she was taking my information, and she seemed very understanding and made it a smooth process. We appreciate your help, thank you!!!
AMY DThe dealer needs to be more courteous and not snarky. My brother was with me and noticed the same surly attitude.
ROGER LThe lady was very rude to us
Candace MEasy and professional transaction.
Kathryn PEverything was excellent thanks
RHONDA BVery good facility and excellent to work with!!
MICHAEL AEverything worked as expected.
RON LAwesome Service As Always!⭐️⭐️⭐️⭐️⭐️
TERRELL JEverything was good just stay that way
Shirley JEasy access to location. Lots of room for inexperienced drivers with a trailer. Drop off process was easy. Friendly staff.
Mikhail V