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Merrie J
Customer Reviews for Bemiss Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the car before you give to a costumer , be nice and polite to the costumer.
Seneck FStaff was great, vehicle ran well. Couldn't have asked for more.
Thomas NThey need more smaller one way trucks. I had to get a 26 foot truck, and I needed a 10 foot truck.
Richard HHands-down this is the best U-Haul location I have ever done business with five star rating!
Jorge PProcess was easy and the 1 time I needed help the lady on the phone was very nice and helpful👍. I would recommend for sure
Kyle BAmazing service
Ryan BWas charged a $100 cleaning fee to maybe vacuum a truck? Kind of ridiculous. Especially when it was dirty when I got it. I guess I should take photos next time.
Trisha OVery friendly and professional. I have been using them for years now and never had a problem with their service ! Highly recommend 👍🏻
CAROLYN KNo improvements needed. I'd give Miss Bobbie 10-Stars on a 5-star rating system. Vehicles there waiting on me when I showed up to start the trip. Have used this location several times and most likely drove 45-miles more-than-needed roundtrip just to use this UHaul location. Had some concerns about having to make this trip but Miss Miss Bobbie made the concerns disappear during this transaction.
Charles LGreat customer service every time and very good equipment.
Paul KFix right stop light
madison dNothing needs improved. Everything was ready and on time with easy instructions!
Leonard SSome customers may have an issue with standing outside to conduct business. I personally did not. And the manager hooked the trailer up for me and was very courteous.
Tara PIt was a seamless process and the associate was helpful
Robert SStop charging for gas not used
Travis AIf someone pays for the roadside assistance, they shouldn’t have to still pay $415 to get help if something happens
Shauntavia HFriendly and professional. Trailer was ready as promised.
Robert HThe links for starting the reservation of a rental truck, could be extended to a little longer window to complete the check in process...
Lakiesha ROwner met me outside as soon as I pulled up and was very quick with the return.
Jordan UThe lady that works at this location is not friendly or courteous. We were also given a truck with the check engine light on and had to go back and exchange it. U-Haul app/ pick up process is also repetitive and not user friendly. Much room for improvement.
Stuart LWonderful customer service and treated great
Janene BStop nickeling and diming customers for unnecessary cleanup fees. You expect custom to provide professional truck detailing services when returning a vehicle.
Tremaine LNot a thing
DEBRA JKeep being great.. Also thanks
Lisa JTHE UHAUL APP IS TERRIBLE. ALWAYS HAVE TROUBLE WITH THE APP
Nina SVery easy return!!!
Samantha WWe’ve rented twice from this location. I think they are great. This just happened to be one of those days where both trucks she put us in had issues. She did her best to accommodate us and resolve the issues. She offered us an upgrade at no charge. She’s aware and we are happy with the service we received. I have and will continue to recommend this location on Bemiss. We appreciate the follow up call this morning. The first time we rented we had zero problems. So this I believe was just a fluke. Everyone else that reserved that morning was checked in and rolled out quickly. Great customer service!
Brian LThe dealer had a very nasty attitude and handled the whole process feel extremely unfriendly!
William WThe representative at this location was unprofessional and had a nasty attitude. She was late getting to the site which opened at nine, She didn't get there to 9:10 am Customers have to stand outside and do their transactions , The business is near a well-traveled highway. So it's hard to hear what she was saying. When asked why we had to stand outside to complete the transaction she stated that she was attacked by customers before, and no one was allowed in. She also stated : that if I didn't like it. I could take my business someplace else. This location I will not do business with again, And I will be doing a review on facebook and other media outlets about this location. Thank you
larry Ctook 30 minutes for your app to work picking up the truck. gave up on the app working when returning the truck, so i left it. i'm sure i was overcharged, but i'm done and i won't make the mistake of using uhaul ever again!
KEITH PI chose to check in with the location it automatically changed to self check in. I rented during their open hours they should be available to check me in and not make me do all of the work for the amount I paid to rent.
Brittany GI was there at 9:30 and tried to check in using my Uhaul app. It did not send me the code to open the box to get my key. I was the first one there. When the Manager got there I tried to tell her what was going on and I was dismissed. She said she had no reservation for me and to call Uhaul. So I did. During my conversation with Uhaul, she states I think O know what has happened. If she had listened to me she would have already know. I just do not like being dismissed that way, if she had listened to me she would have known what the problem was.
Yvonne MLower rates, paid over $200.00 just to go to Jacksonville FL 2 hrs away and back
Michael LAlways a pleasure to deal with this Uhaul dealership. Equipment is ready ontime ... employee has excellent knowledge of the equipment ... hookup was prompt and correct the first time ... Pickups/drop-offs are always very easy at this location.
Michael BIn store hours weren’t great. The truck was old and warn inside. I used the app to check-out and it glitched causing me to be on hold with U-Haul for 30-45 minutes prior to getting the truck. Once I had keys the rainstorm had set in (the one I had hoped to avoid by checking in earlier) making it difficult to finalize the online check in with rain poring down. Not my best U-Haul experience, hopefully next time is better!
Nathaniel RThank you!
Frank LMake sure that this drop off doesn’t surprise customers with drop off cleaning fees. My last rental they did this and I left the truck significantly cleaner than when it was given to me.
STEVEN CAgain the people running it were weird. Told me to just park it in the back and bring them the key. I didn’t trust them so I made sure to also do the return online and take plenty of pictures
Kenneth SI always use Bemiss Rentals at 4800 Bemiss Rd Valdosta GA 31605 the service yhere is always great
Walter MThe original pick up location called me day before up and said the could no longer accommodate my rental. at first they offer no solution after I passed they work to find something. The owner at Bemiss location were professional and accommodating.
keith gAs always we are very pleased. Great customer service
Robert CMy location was moved a day before the move to a location I specifically don’t use because of the poor reception in phones. It’s almost impossible to check out your truck using ride share because of the signal. As expected it took me 1.5 hours on the phone to checkout my U-Haul because while doing it online the service dropped and U-Haul said I had already checked t out so I needed to call in and get the key box code. I do not like this location and ride share shouldn’t be offered here.
Jessica MStreamline the process of picking up the vehicle and dropping it back off. It’s too cumbersome and eats up your time.
mike pOutstanding customer service & support. Thank you!
Ronald MBest U-Haul place
Aakash PThe drop off site looked like a junkyard the the posted instructions were poor. I had trouble using the UHaul app which did not load. A passing stranger helped me out and I finally found the correct website and locally posted info. The drop off site may want to clearly mark their BARCODE. The second time I dropped off in Valdosta, I made sure to use a different site.
PETER SGreat experience!
Jayson W