Customer Reviews for Bennington Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bennington Self Storage

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Rebecca H. on

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No one at office upon arrival w/loaded truck. Called sev. times. No call back. Tina arrived an hr later. Was not given unit I had been shown earlier. Mine is in poor area. Gate STILL broken! Security?

Robert B. on

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Customer did not leave a comment.

eric F. on

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The national service should be more precise. The uhaul trailer was not actually secured for me until I made contact with my pick up location. If I had not decided to contact the pick up location to be on the safe side I would not have been guaranteed use of the trailer.

Denise P. on

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Steve H. on

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Cosmo F. on

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April B. on

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The new drivers license upload process doesn't work very well if you don't have very good cell phone service. That location has no service.

Leigh U. on

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The facility was scheduled to close a 5pm. I arrived 10 minutes before closing and no one was present.

David M. on

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It would be nice to have qualified person on the weekends for pick up. The person didn't even know Uhaul customer service. The customer service wasn't very helpful and when does Uhaul customer service hang up on you. Very poor service pick up and customer service and next time I rent will be Penske. I suppose to hear from drop off site because I drop off a day early and haven't heard from them. I pick up Sunday afternoon drop off Sunday night and here its Tuesday morning. I shouldn't have to pay for 2 days when I rented the truck for 9 hours

Dare M. on

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Online booking was easy, The customer service representative on site was fabulous!

Ed S. on

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only have a few more chairs when the space is full.

Adam T. on

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Linore K. on

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Frank R. on

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Quick and pleasant experience.

Mark B. on

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Item was damaged. Dealer never noted the damage on contract. When dropped off I was told I was responsible for damage. It was all worked out but VERY TIME CONSUMING

michael Z. on

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Very good costumer service.

JENNIFER T. on

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Jeanne B. on

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kenneth S. on

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U-Haul increase the price per mile on my rental during the rental period, increasing my overall estimated usage price by almost double. I do not think it is fair to increase the price per mile during the rental period.

Debrah M. on

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The women at this place are very rude. When I called to go through my details so I could confirm the amount charged to my credit card they hung up and wouldn't answer the phone again. This is terrible customer service. I was also charged 1.29$ per Mile instead of the usual 99¢ per Mile with no explanation as to why...

virginia K. on

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The lady who checked me in was rude and never showed me the truck. She handed me the keys and said it was the 2nd truck. I had to take the sign out of the window. Never explained anything. The lady who checked me out was awesome.

mario R. on

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Their sign said open till 5. It was 4:15 and they weren’t open

Barbara N. on

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Nothing

Dare M. on

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Customer did not leave a comment.

sherrylene w. on

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I called to find out what time the facility closes. I told the lady that I was on my way there. To my surprise when I got there the office was closed. The sign on the door clearly say 8:30-5pm

Jenna S. on

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Never received my equipment, had troubling checking in through app there

Kimberly W. on

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Stephen B. on

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Steven Y. on

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Great place that made moving a smooth experience.

Jeffrey M. on

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JOAN B. on

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Staff very pleasant and when I moved out received my deposit within a week.

Philip R. on

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DONNA J. on

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DIANE M. on

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This is my second time renting a storage unit affordable price roomy units convenient location

MICHAEL T. on

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great service. clean unit and trucks

BRETT P. on

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Office hours according to the website and what is posted on the door of the facility are 8:30am-5:oopm. No one was in the office between noon-1pm. The gate to the security fence is broken.

WALTER N. on

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Excellent facility very clean. The manager, Tina, is very helpful.