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Jordan H
Customer Reviews for Berkeley Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is no clear key drop off point at this location. I believe that it should be communicated in the clearest of terms, to future clients, that they will need to personally drop off uhaul keys, during business hours, as this is certainly not a 24/7 access facility.
Matthew KI trying to dispute the charges that were applied to my card need someone to contact me asap.
Mosell Mcould not get 24/7 to work
micheal hGreat staff, helpful and friendly. Would rent from them again.
Ali KU-Haul customer service was horrible at drop-off.
Samrah RIt took to long for some one to help me. They could not remembers me for the dolly I rented and wasn’t put on the truck.
Kathy MPlease call me tommorw so we can talk
Ralph WOnline reservation was more than challenging. I had to reset my password multiple times and it appears it does not recognize password with a second access attempt. Store owner Omar was able to complete reservation but it took longer than expected for a reservation I thought was already done online. Omar was great to work and I will in the future if needed!
CARLOS AI was directed to this location to drop off my truck. I dropped off after hours, using the online system. The final step in the drop off process is to place the truck key in the Uhaul key dropbox. There is no dropbox, making drop off after hours impossible. I called Uhaul corporate and explained the situation to 2 people, neither of which was able to explain why there isn't a dropbox, and simply told me to keep the key, leave the truck in the parking lot, and try to return during business hours another day. Nonsensical and very inconvenient.
Brian DVery friendly, returning was easy.
Danielle SNothing everything was top notch. Customer service was outstanding! I most definitely will use this place again.
Ronnell MPlease make the Uhaul sign bigger in Berkeley, IL
wylene dThe gentleman that attended to me was very attentive and helpful.
Peter BNo need for improvement ... good guys with great attitudes. Clean hassle-free store. ??
lester cTodd went above and beyond . Very happy with his help
Kylia FNothing
april wGreat customer service at this location.
NADIA H