Customer Reviews for Bernalillo Storage & Rentals
(U-Haul Neighborhood Dealer)

246 reviews

884 S Hill Rd   Bernalillo, NM 87004
(I-25 Exit 240)

(505) 867-8110

Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(505) 867-8110

884 S Hill Rd
Bernalillo, NM 87004
(I-25 Exit 240)

Services at this Location:

Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Get a representative that knows how to check out a truck.

Myron W. 
Rating:
5.0

Excellent location. Very neat, clean, orderly, and staff very competent and helpful.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

Truck cabin contained an overwhelming cigarette odor. I had to drive it with windows down in winter on an interstate trip. Overwhelming for a non-smoker.

Katherine D. 
Rating:
5.0

There young man was super friendly and helpful.

Vance K. 
Rating:
4.0

Customer did not leave a comment.

URIAH U. 
Rating:
3.0

Attendant was very nice.

STEVE W. 
Rating:
5.0

Leo was extremely helpful and very pleasant to deal with. The checkout process went very quickly.

Jonna S. 
Rating:
5.0

Very easy to get the equipment I needed, the rep was very good and I was in and out in no time

Gerald M. 
Rating:
5.0

NA. Excellent customer service.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Vicky K. 
Rating:
5.0

Maybe, close the the services down at later time. That'll help for others who might want to return the equipment on the same day preference.

Elroy V. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

They were very helpful in getting us checked in. They also spent time in helping us get familiar with the area since we just moved in. Super nice and helpful people there. Thanks!

Mark J. 
Rating:
5.0

N/A

David W. 
Rating:
1.0

Customer did not leave a comment.

Yunea F. 
Rating:
5.0

Great service!!!

William M. 
Rating:
5.0

Customer did not leave a comment.

Carrie R. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
3.0

Tire pressure was low on 3 of 4 trailer tires. Tongue jack was not retracted fully. gouging our concrete driveway.

dale L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Fast, easy rental experience! Staff was very knowledgeable and extremely helpful. Thanks!

STEVEN K. 
Rating:
5.0

Gentlemen was very polite and very thorough.

Kristina R. 
Rating:
5.0

Customer did not leave a comment.

Lorraine G. 
Rating:
5.0

Very helpful and courteous

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

brain W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Outstanding customer service!

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Connie D. 
Rating:
5.0

everything was very good

Thomas D. 
Rating:
4.0

all good

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

The app was difficult to use.

Erica V. 
Rating:
2.0

It was not the site person's fault that the location was not operating properly. It was someone on the opposite end along with the computer system refusing to take the information he fed into it. I made a reservation two days before. I talked to a wonderful customer service oriented male who was excellent. However, when we got there to pick-up the truck it took over 45 minutes to get it. We were under a deadline to be back with the truck 15 minutes away. Consequently, the Uhaul site problems caused my movers and us to extend our work time due to waiting at the Uhaul site. That should not have happened.

ELAINE K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

John was very thorough and professional and made excellent recommendations to ensure our safety when renting the equipment.

Greg A. 
Rating:
1.0

Hire competent and attentive staff.

Jessica L. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL N. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

DOREEN L. 
Rating:
2.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

U-HAUL poor poor selfish Monopoly Company

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

Dek G. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

John was extremely helpful and was wonderful to work with!

lisa G. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Thought all was good and John very helpful!!

ronald J. 
Rating:
2.0

Truck was dirty, not maintained and over heated. had over 100,000 miles with no recent maintenance.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Ruben O. 
Rating:
5.0

Customer did not leave a comment.

Socrates C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very friendly and helpful staff.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
1.0

Call me and I'll share our U-haul problems. 505-903-2060

Victor S. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN LOWELL H. 
Rating:
5.0

The gentleman that checked me out upon returning the trailer was extremely friendly and professional. I will go back there when it is time to rent another motorcycle trailer .

Yannick L. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Venus S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Bernie W. 
Rating:
4.0

Customer did not leave a comment.

DAVE H. 
Rating:
3.0

Customer did not leave a comment.

Garrett E. 
Rating:
5.0

Truck only had 24,000 miles newest truck I've rented

John H. 
Rating:
5.0

10' truck seemed well maintained but had not been cleaned since it's last long trip. The windows and mirrors were so dirty I needed to clean them in order to see well enough to be safe. Drinks had been spilled inside with sticky results running down the center console area, on the floor and splashes on the inside of both side windows. I vacuumed and washed the inside.

Tom A. 
Rating:
5.0

Well run facility and courteous service.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

Deb B. 
Rating:
5.0

Very helpful and efficient.

SALLY W. 
Rating:
5.0

Customer did not leave a comment.

katherine B. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

very friendly

Michael M. 
Rating:
2.0

Nothing. New Mexico has a poor labor force.

james R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

LAMONT G. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Very good service. Would recommend.

steve K. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

Customer did not leave a comment.

jerrry B. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

The guy was very nice and VERY thorough. I ran a little late because it has never taken me 40 minutes to rent a U-Haul. All said, still a good job.

Brian H. 
Rating:
5.0

Person who helped us was courteous, knowledgeable and extremely nice. Didn't have to wait long. Everything went very well.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Very Friendly and very helpful. Outstanding Services

martin C. 
Rating:
5.0

Professional work

pablo T. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
No reviews have been submitted for this location.

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