Customer Reviews for Best 4 Less
(U-Haul Neighborhood Dealer)

Rating:

3.0

Customer service was God awful. I had rented a dolly and furniture pad, but I never got ( that I paid to have) And he did a horrible job of explaining what I needed to do. I had never rented a U-Haul before so I was very confused. And he was making no sense whatsoever. Once I left, the U-Haul itself is fine. But just the whole process of it was horrible.

Rating:

3.0

I was there, there were other people there as well. That’s good thing.

Rating:

1.0

Your app is not user friendly and some of your locations, the customer service is poor. I did not enjoy this experience and hopefully will not be needing your services anymore. You monopolize the moving business, so the company can do as it feels. I will not refer your business to anyone.

Rating:

4.0

The gentle at the shoe was no help with the app

Rating:

2.0

Customer service was terrible,

Rating:

1.0

There was a drug dealer in the parking lot and it smelled like human feces. No clear dropbox for the keys, so had to go in the store. Actually a really scary experience and U-Haul should re-evaluate where they’re putting their pickup and drop off locations.

Rating:

3.0

All of the equipment I ordered with the truck was not available when I picked up. I spent at least 15 minutes on the phone with someone there trying to get the rental because they guy behind the desk couldn't figure it out. The location is very sketchy. I did not feel safe.

Rating:

5.0

Amazing experience

Rating:

3.0

Make sure car maintenance is update and it doesn't take over 30 minutes for self check in as I felt unsafe in the area at night coming from out of town.

Rating:

1.0

Did not actually provide me with the things that I paid for did not get refunded as well. Took longer to move due to not having any things that I paid for in my package, causing me to spend more money.

Rating:

1.0

The cashier wasn’t no help.Very rude need to talk to them at this location.

Rating:

1.0

VERY DANGEROUS and given the wrong truck. Worker did not speak English, had the doors locked, then a guy was threatening to beat everybody up. Horrible experience overall.

Rating:

1.0

Have a key drop off box easy to find or have a sign to say to drop it off inside.

Rating:

2.0

Rude and poor customer service.

Rating:

1.0

He was rude and not friendly at all!

Rating:

1.0

Will not use U-Haul again because of this horrible experience

Rating:

2.0

The store wouldn't let me return the dolly. Gave me a wave of his hand as stated" take it somewhere else'? Horrible customer service I had to call corp uhual 3 times to get him to take his own equipment.

Rating:

1.0

The guy in the store was not helpful at all.. He had an issue answering any questions that he was asked, period.. he wasn’t nice and or personable. Customer service was non-existent.. the back compartment of the truck smelled like urine. The return process was just as bad. I ultimately made sure that I took pictures of everything and was prepared if any questions were to be asked. I will not return to this location again.

Rating:

1.0

Custom service is crazy they

Rating:

1.0

I received a truck that was absolutely dirty inside with its little hands half-fallen and in a deplorable state. I went to do my job 45 minutes later and supposedly this time would be included as part of the contracted time that was no longer 24 hours, but limited me to 4 hours of service, an incredible scam. I had to do my job in the minimum time to be able to deliver it before the 4 hours of the original contract. I took it and the most loaded and stupid process began. In order to return the truck because at that moment if they want the truck very nice, very clean and obviously in the best possible condition, the return to the app system took me half an hour that no one recognized me and I had to call the company again so that they would send me my payment receipt and be able to leave that place of gloom. It is incredible how the rent fell for this company. It is not what it was before. The work must be done completely by the user, the one who rents as an employee of the company, which we are not. It was a terrifying experience and an experience that I am going to put on social networks, because no one told me an excuse for this. poor service.

Rating:

2.0

You check in and out with an app. The problem is that reception is terrible and almost nonexistent. I arrived in a timely fashion to return the truck. After phone calls and walking around to get a signal, I was still there for 40 minutes. A 10 minute task is what it should have been. Please improve the signal strength at this location.

Rating:

2.0

The truck was below empty when I picked it up and I returned it almost full. The attendant at the gas station was high.

Rating:

1.0

Shut down this location. Operator is a garbage human. That is all

Rating:

2.0

Very bad experience, no support at all at the location, we faced so many issues with the online app!

Rating:

1.0

This place was in the ghetto and the worker was rude. the store smelled like marjuanna and cigarettes. Worker no help, told us to use the app. SO RIDICULOUS. The WIFI sucked and not a good experience at all. Called the 1 800 when I never got a receipt. Was told the manager would call us back. This was 3 days ago and no call back. Why was I charged 2 days to go 112 miles? This is BS. I would never use UHAUL again ever. Terrible customer service. People are not knowledgable and you are ripping off the customers with not having things explained correctly and rude workers.

Rating:

1.0

Reserved a u haul for a specific location, day of move the uhaul was moved to another location in a dangerous neighborhood at a gas station in Atlanta without notice/email/phone call. Wasted over an hour just to get our uhaul. Poor service and communication.

Rating:

1.0

The scheduling Custer service reps are rude loud in the background cursing. Just overall poor service and I will never use U-Haul again

Rating:

1.0

I encountered on issue picking up. The owner of the vehicle crystal began yelling at me from one of her associates phones. I was on my phone with a uhaul rep who was trying to assist me. The owner was offended that I called the uhaul rep. The rep heard the whole exchange and apologized on behalf of uhaul. When she went to escalate the issue she realized the person who was yelling at me was the person who would get the complaint email. So we left.

Rating:

2.0

The truck was on empty when we got it. Since, this was not a U-Haul center just a pickup place. The app was very difficult to work with. WiFi was not good so it took a long time to upload pictures. Same experience on the return. Poor site.

Rating:

1.0

Make sure vehicle is clean (trash) and has gas (also broken windshield wiper ). Know how to do the process for picking up a rental. Had to use the App even though we set up for in person pickup. Person at location was clueless.

Rating:

1.0

I doubt I will use uhaul again after this experience

Rating:

3.0

Elongated pickup process

Rating:

1.0

This was the worst u-haul experience I've ever had. The app works terribly. I kept getting "internal errors" and it took forever to load anytime I clicked a button. It didn't make things easier when the convenience store guy had no way to help me. It took 3 times longer to pick up AND return than it should have. I almost walked away from the reservation. I will not be using this app again.

Rating:

1.0

Uhaul messed up my reservation and sent me to the wrong location where I ended up dealing a complete jerk and that set us back about 3 hours and we ended up having to drive through what felt like a hurricane and we could have easily have lost our lives driving in that condition and weather. Negative stars from me.

Rating:

2.0

The person working the building did not know how to check in the U-Haul, so they called somebody. They then told me to just use the mobile app to check in. The inside of the building smells like cigarette smoke because there's some kind of gaming area in the back and there were multiple people smoking in the building. I had to hold my breath while I was inside the building, and my wife commented that I smell like cigarettes after I got back in the car.

Rating:

1.0

This location should not be a drop-off location. Very disturbing part of town and felt incredibly uncomfortable. People asking for money, someone taking their clothes off, etc. Apparently, it's a U-Haul dealership however it's a convenience store.

Rating:

1.0

Avoid this place like the plague. The guy working the counter seemed to not have any knowledge of Uhaul or how to work one. Taking the truck in during business hours I have never had to check in Uhauls or find a place to park them as the worker should know how to do all of that. This guy made me park in the spot he desired, didn't know how to take off the tow trailer so I had to do that for him too, then he made me do mobile check out taking all the pictures and submitting it cause he didn't know how to. If you are going to be Uhaul certified at least put someone with a lick of knowledge behind the counter.

Rating:

3.0

I did not receive an email telling me to use a different location and there was no way to “chock” the trailer wheel and it kept wanting to roll down the lot. I finally hooked it back up until I found a large rock to chock the wheel.

Rating:

1.0

The guy who works at the store was very rude and unprofessional. He actually throw the key the date I pick it up, I was asking how I can do with the app because was my 1st time and he didn’t even make an eyes contact with me. Very rude!

Rating:

1.0

1. provide notification if the location of the u-haul changes 2. please provide the requested furniture moving items. i didn’t have pads a furniture dolly or anything requested, which caused me to strain myself or in the move, move more slowly, and upset my new neighbors. 3. make it clear where key access is. i had to call multiple people to figure it out and the person who ultimately gave my key told me he didn’t have it at first which was very confusing. 4. fixx your tech. my photos didn’t upload , the app was slow, didn’t work, and didn’t provide the services i needed