The equipment was good and functional no issue with the van, however it was full of dirt which could have easily been swept out to improve the overall cleanliness
Cudjoe S
Customer Reviews for Best Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was my first experience renting a vehicle and doing all of the "paperwork" on-line. It was fairly easy once we understood how the system worked. I would recommend U-Haul and will use it again if the need arises.
John DFurniture dolly missing that I rented. Door was locked at variety when I got there. Guy was stoned. Guy asked me how many km and when I said hold a minute while I check on Google Maps he said just give me a estimate. I don't drive so I do not know this km bullshit. Have patience with people and when they pay for something make sure it's there. original location I selected forced me to go here. I had phoned ahead to find out deposit amount and your people could not provide that but then informed me I can't use a debit Visa. Yet the site allowed me to book with it . So I phone my friends asking to borrow a card and then turns out I did not even need it. Furthermore your staff tell me debit Visa would be accepted in America though, the country that's at war with its own government. but that in Canada you stopped debit Visa cards because of theft. But if I wanted the bigger 10 foot truck I could get that with my debit Visa. If I'm going to steal it I would not be ordering a caravan.
Michael Ei had to go with lot of inconvenience with the store employee. and like to talk to higher authorities regarding this. communication 0 service 0 understanding 0
hardik sHe has no time sense , they need to open store at 10M but they opened store at 10:30Am , when we call , he didn’t even responded, really disappointed
Priyank SAlot can be done to improve the overall customer service.
Varaprasad BThere were chicken bones and other garbage inside the driver cabin as well a funky smell
Azizul EThe agent made a mistake while creating a contract as he charged me 1.11$/KM (which is rate for per MILE) even though it’s advertised as 0.59$/KM! The u-haul customer service refused return me the money as they failed to understand that Canada uses a KM and NOT MILE. This would have been avoided if the agent was simply educated to use Rate/KM instead of rate/MILE 🤯
ARITRABIKASH DFriendly and polite owner. Very accessible location.
Anthony GThe guy is awesome
MEHRULLAH NCouldn’t give clear instructions and needs a better tablet to work with
cezar cThere was no equipment in the truck even after i paid for it Worst experience ever
Tejas DOwner is good but his I pad was so slow, I did online check in so I can skip all the paperwork and save my time. I told me I have to do once again in store keep arguing me about this. Than found the van I rent front tire air less than normal.
Prasad JI was charged twice for the money for the rent and the reason was not mentioned. Please explain this
Sriram rThe location was not the one I chose - the one I rented from did not have van ready for me. This location was far. Vehicle was not very clean but worked fine. Agent apparently did not check the van in when I returned it even though he said all was fine e as I received a charge for an extra day with added charges. This is wrong and fraudulent on the part of the U-Haul agent. I am still dealing with the overcharges with U-Haul. This was a horrible experience . I hope I get my money back. I hope I do not have to sue. I will not use this location again nor will I use the company again at this point unless they resolve all the additional expenses I had due to uhaul’s errors and wrong doing.
Sherri PEarlier hours
Martin W