Customer Reviews for Best RV and Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best RV and Self Storage

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Marselina M. on

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Customer did not leave a comment.

Jacqueline F. on

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Location was filthy, customer service was not friendly and denied our request to do a walk through of the vehicle, stating that the "manager already did a walk through".

Michael C. on

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Customer did not leave a comment.

yvonne o. on

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Mario G. on

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Pedro C. on

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U-haul are thieves.

Pedro C. on

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Anything that has to do with u-haul gets a bad rating from me.

Monica P. on

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Never. while returning the truck to the exact uhal location on our order. The man refused to take the truck because he wasn’t expecting us. Had to call corporate who told me I was in the right place. An he still refused to take it. Horrible experience. Will encourage everyone to not use Uhaul. It’s the not worth the stress. Unacceptable from such a big company.

jaun b. on

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Disappointing experience. We went a total of 11 miles round trip, put 2 gallons of gas in the truck ACROSS THE STREET from the rental location, and Raymond proceeded to charge us for fuel regardless. I presented My receipt with time/date stamp, and he did not care. I feel That this location steals from its customers and perhaps not enough people realize it. Will never do business with this location again.

Richard G. on

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Lower costs.

jennifer n. on

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The man at this location.. had horrible customer service... didn't explain cost thoroughly .. made no eye contact.. I walked out with him to inspect the truck and he let the door close on me. Shows no respect and lacks common professionalism

Brian P. on

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Panduka D. on

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The original location I reserved at (in Downey, CA) did not have the Cargo Van, and never bothered to contact me to coordinate an alternative location. I would have not even known if I didn’t call to confirm my reservation. Quite disappointing service. Customers expect better service from a premier rental company! Let’s do better next time, U-Haul!

JOHN G. on

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teresa d. on

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great costumer service. thank you

Jose V. on

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Sal S. on

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Kelly R. on

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This was a great experience. Ray was awesome and very professional. We will be back to rent this van again. Thanks!

Nicole T. on

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Staff needs to be professional and address customers by name. Staff needs to communicate with one another instead of showing disdain for one another.

John P. on

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my confirmation: "You are scheduled to pickup your equipment at Best RV & Self Storage on Saturday, October 28, 2017 at 10:00 AM for 6 hours ." When I arrived, I was first told that I had no reservation. When I persisted, I was then told that my reservation was moved to another location. When I found the new location, I waited over an hour to be helped. I had no warning that my reservation was altered; not a voice mail, email, no attempt to contact me.

Gustavo O. on

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The tire was flat. I had to go out of my way to take it to a gas station and fill it. Those miles were not deducted or discounted.