your person in Paoli, IN is the absolute best they represent u-haul extremely well. Thank you Best Treasures for making a terrible situation barrable.
JOSEPH J.
Customer Reviews for Best Treasures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone is so friendly and help get me on my way. I'll be renting again for sure
Teion Tab S.Drop off location was hilly and difficult to navigate with truck and trailer but owner said they are creating larger flat pad to improve parking.
Heinz K.Lets just say the couple at this location and the lady in Mitchell were both awesome. However, my overall company experience was about 5. I reserved at a location in Indianapolis that closed and was sent hours away. Where were the trucks from the original location? The phone CS reps were helpful but very disappointed with having to go hours out of my way for a quality truck.
Paul J.Excellent rental experience. Very friendly.
Curt P.My experience with uhaul was very good overall. However trying to use the uhaul software or website for self check in when returning the trailer was a joke. The software listed my contract as having been cancelled and would not allow me to proceed. When I tried to call I was told there was a twenty minute wait for an agent and when I tried the live chat I simply got cut off after about ten minutes and lost the session before the checkin could be completed. The equipment I rented was in good to very good condition over all and the people were very easy to deal with, but uhaul.com needs to get their act together.
Dave C.Everything was wonderful from start to finish! Thanks so much!
Robin H.Everything was good but should of maybe explained the after hours return .
Larry P.Great services
Brittany W.Speaking of this location, i would not change a thing. I would rate this experience a 10 out of 10. Top notch.
Richard S.I give UHaul negative stars. Our originally scheduled location in Marengo did not have our reserved trailer when we arrived and said it had been double booked and already picked up by someone else and they had no other equipment available. They did not even know our reservation existed until we showed the email confirmation. We had even reserved and paid for it a week prior to pickup. We couldn't find anything within an hour drive so we used alternate equipment from an alternate location, which the Marengo location did help facilitate. A uhaul rep on the phone said “well that's uhaul for you, unlimited reservations with limited equipmentâ€. The Paoli location was very helpful and accommodating but we did not get the size trailer we truly needed and had quite the hassle of getting anything at all thanks to uhaul's system. Reservations don't really mean a guarantee, even if you've already paid.
David U.We received courtesy call to ensure pick up plans and times. Thoroughly went over auto transport and driving strategies .
Michael G.Pick up was a dream. Store actually opened up early at our request so we could get loaded early to get on the road. Very great experience and this is the best U-Haul business I have used.
david W.I had no idea that if I went over my "estimated mileage" that I would be charged extra. Also, the lady told me to let her know if I would be bringing the UHaul back after closing time, then there would be an extra $20 charge. When I got the bill it was an extra $47. I am a single mother and that charge was completely unexpected and NOT in my budget. I paid the extra, with little to no explanation as to why she quoted me only $20 extra...not a happy camper. Please tell customers about the extra charges and fees instead of letting it be a surprise.
Amy S.Overkill on paperwork and delay
Kirk B.Where normally rent an UHaul enclosed trailer was out of trailers and didn't call us back to tell us so. We began to look for other locations nearby which were closed at noon on Saturday. We called the Paoli store and they could not have been more helpful. Thanks again. We will be driving there in the future. Worth the few extra miles.
eric W.Nice lady
Kyler K.Very nice Lady to deal with
DENNIS P.Long delay due to uhaul business platform
Charles P.