Customer Reviews for Bicycle Rack
(U-Haul Neighborhood Dealer)

876 reviews

683 Mercer St   Hightstown, NJ 08520
(E Of Us Hwy No 130)

(609) 371-7516

Hours

  • Mon: 10 am - 6 pm
  • Tue: 10 am - 8 pm
  • Wed: 10 am - 6 pm
  • Thur: 10 am - 8 pm
  • Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(609) 371-7516

683 Mercer St
Hightstown, NJ 08520
(E Of Us Hwy No 130)

Services at this Location:

Hours

  • Mon: 10 am - 6 pm
  • Tue: 10 am - 8 pm
  • Wed: 10 am - 6 pm
  • Thur: 10 am - 8 pm
  • Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They we very friendly and the equipment was very well maintained

Jeffrey C H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla P. 
Rating:
5.0

Nothing, everything was perfect,

Tre' M. 
Rating:
2.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

JORGE BECERRA M. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Great location for all.of your uhaul needs. I've been using this location for over 10 years and it's always a pleasure. Great customer service!

LANCE O. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

glen M. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Carlos V C. 
Rating:
2.0

The owner is very nice and accommodating, but in this day and age of COVID, neither he nor his worker were masked at all! Had I not been under the gun, I would have gone elsewhere. I didn't even see either one of their masks nearby! Also the space in the location is tight. They should be allowing only one or two people in the store at one time. I will not be using this location again until after the pandemic.

Sandra R T. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA N. 
Rating:
5.0

Great service

James B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANO G. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Very courteous staff. Easy pick up and drop off. Highly recommend this location. ☆☆☆☆☆

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Excellent service!

James E. 
Rating:
5.0

The employees at Bicycle Rack were professional and courteous. They had the truck we were seeking and assisted in correcting an online application error. I will continue to use Bicycle Rack for all our U-haul needs!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD D. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Nothing

jeffery D. 
Rating:
5.0

Customer did not leave a comment.

Reginald D. 
Rating:
1.0

Employees did not wear masks or show any concern for social distancing and pandemic concerns. Completely irresponsible.

Andrew K. 
Rating:
5.0

Nothing went smooth

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

First let me say I usually do not do any surveys. I figure you get plenty of complaints from people, I am not sure how often people take the time to let you know about the positive thing. This was my second time renting from this location. Over the past several years I have occasionally rented cargo vans from Enterprise, 3 - 4 times a year. I have had very good experience with them. Recently, I had difficulty renting a cargo van with them. Due to covid it was related they have regionalized their commercial offerings. The people involved were very nice and professional, they just did not have the equipment. So knowing the Bicycle Rack had U-Haul, I stopped by to look into a rental. I have been skeptical of U-Haul due to the low daily fee, expecting high mileage cost or other hidden fees. However, I decided to stop by and check it out for myself. I spoke with the owner of the shop. He was polite, and very patient with my questions. In a few minutes he had explained the entire process and put me at ease. The first rental went smoother than any of my previous rentals- including high volume airport car rentals. The entire process was smooth and transparent. The cost was comparative to my prior rentals, but I am happy to pay a bit more this type of customer service. It went so well, I told the owner, "I will be back here first next time I need a truck". A few weeks later I did. I utilized the online system for my reservation. Since I had recently had a reservation changed by another company from cargo van to open bed pick up truck, I was anxious trusting the online reservation. I happened to be in the area, so I dropped in to the Bicycle Rack to say hello and just check on the reservation. The owner checked his system and assured me everything looked great and was looking forward to seeing me. Yes, this rental went very well also. I will be going back to this location next time. My point is, I was happy with a competing company. I did not try U-Haul because I was desperate or mad at another company. It was due to covid complications. But the owner of this location has earned my business. I have already recommended his location twice and intend to use them again for any future rentals. In direct response to, What can we improve for the next customer? I would say cost is the only area you can improve on. I am very happy with the service and equipment I received for the cost. But, "for the next customer", many people are driven by cost only and do not take the time to do the math with mileage to compare apples to apples. I personally was sold on the location and the service. The equipment and cost are secondary for my needs. Thank you if you have taken the time to read this entire rambling. - Your satisfied customer

Tom F. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Siddesh D. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

ANKITA P. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Bicycle Rack has excellent customer service. Will definitely go there again for any U-Haul rental needs.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

The customer service there was amazing. this was my first time renting a uhaul and it was the smoothest process ever. Thanks to the two bicycle rack employees that helps me out i truly appreciate it.

Bernite M. 
Rating:
5.0

Customer did not leave a comment.

Bill V. 
Rating:
5.0

The gentlemen at the store were very nice to deal with and the process was easy and stress free!

TARA M. 
Rating:
5.0

I rent from Uhaul and this location a few times a year. They are professional, friendly and very knowledgable. The experience is always great and it allows me to plan my rental needs with confidence.

Dan H. 
Rating:
5.0

Perfect experience! Again.

David K. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Jairam P. 
Rating:
5.0

The only thing I saw in my vehicle that needs repair was the rear door lock/unlock mechanism. You couldn't lock or unlock from the rear of the truck. Other than that, all was great

ERIC D. 
Rating:
5.0

folks at location were great... but had to travel AN HOUR TO PICK UP MY TRAILER...!!! ...and U-Haul never told me they might have rented my RESERVED TRAILER if I hadn't gotten there within hour window of my posted pick-up time.

GIL F. 
Rating:
4.0

Customer did not leave a comment.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Always a quick and easy transaction. And great bicycle deals!

David K. 
Rating:
5.0

Smile.!

Yaw A. 
Rating:
5.0

I HAVE RENTED FROM HERE BEFORE,ALWAYS A GOOD EXPERIANCE.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Kari B. 
Rating:
5.0

North Brunswick was able to find me a 5x8 and arranged pickup at the Bicycle Rack. Although NB had ordered a 5x8, it came through as 4x8. The Bike Rack was able to correct it and give me a 5x8.

NORMAN S. 
Rating:
5.0

Fast and friendly service.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Always a great experience. Quick in and out. Nice people!

David K. 
Rating:
5.0

Very helpful and understanding!

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Sonja A. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

I have rented UHAUL equipment from this location in the past. The staff are very welcoming and eager yo help. The transactions are efficient and they are a pleasure to work with.

Dan H. 
Rating:
5.0

Owner was friendly. Service was quick! Will rent here again next time it's needed! Thank you!

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

The Bicycle Rack is a great place to do business. The owner provides excellent customer service

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

AMEETA H. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
3.0

The trailer look much larger on the picture than it does in person. You can somewhat fix the image where people want be confuse with this the actual size of the trailer.

Clyde M. B. 
Rating:
5.0

They were very courteous and did all the hookup and un-hookup

john D. 
Rating:
5.0

Convenient location, friendly service, good experience overall.

William K. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

ALFREDB B. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
4.0

Staff does not wear face masks

Anthony S. 
Rating:
5.0

just keep the good work and maintain.

Rajesh M. 
Rating:
5.0

Always easy to work with these guys. Quick to write me up and get me on the road.

DAVID K. 
Rating:
5.0

Van is a pretty great guy.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Palash R. 
Rating:
5.0

Customer did not leave a comment.

Leonda B. 
Rating:
5.0

Customer did not leave a comment.

FARHAN R. 
Rating:
5.0

No hassle drop-off, friendly staff.

SREEKUMAR K. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

The owner is great!

DANIEL C. 
Rating:
5.0

The truck was old with bald tires. Not in any condition to be used on a highway. About 150,000 miles on the truck and it was not stable at highway speeds. The wiper blades were worn out and did not work well in the rain. I called uhaul but they didn't care. The people at the location were very nice and easy to work with.

gregory L. 
Rating:
5.0

Customer did not leave a comment.

Salvatore D. 
Rating:
5.0

Always quick and considerate of time. As busy as they are with other customers, I always get out of their efficiently. Nice people!

DAVID K. 
Rating:
5.0

Always easy.

David K. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

JEORGE M. 
Rating:
5.0

Customer did not leave a comment.

SUKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

You should keep it up

VINCENT H. 
No reviews have been submitted for this location.

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