Customer Reviews for Bicycle World
(U-Haul Neighborhood Dealer)

875 reviews

4516 W Main St   Belleville, IL 62226
(Just South of N Belt W)

(618) 236-0875

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 236-0875

4516 W Main St
Belleville, IL 62226
(Just South of N Belt W)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people

Joe B. 
Rating:
5.0

Customer did not leave a comment.

KIRK C. 
Rating:
5.0

Super Awesome! customer service Very helpful

CLIFTON S. 
Rating:
5.0

Owner s are always very friendly make the rental effortless. Equipment is always well maintained.

LESLIE B. 
Rating:
5.0

Not related to the location, but the online check-in process was pretty bad. Took far too long, photos that were perfectly clear from the preview were rejected as not satisfactory, when there was a pause/glitch and I ended up "backing up" an extra place, it lost everything I had entered (DL license, etc.) and I had to start over. It was pretty miserable. I understand what you're trying to do with the GPS informed system, but it would be too easy to evade if someone wanted to, so you really need to be able to do all that stuff at home and not sitting in a dark parking lot at 8pm.

Michael S. 
Rating:
5.0

My first uhaul experience was amazing! Didn't move far but being able to move everything in one move was amazing!

Kristine M. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha J. 
Rating:
4.0

Customer did not leave a comment.

markisha V. 
Rating:
5.0

The gentleman at this location was very nice and helpful. The only problem we had were seeing roaches.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

LONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

CASSI R. 
Rating:
5.0

Customer did not leave a comment.

TAMMY F. 
Rating:
5.0

Nothing! The process was nice and easy.

Temesha M. 
Rating:
5.0

I had an issue with the U-Haul App when returning the truck. It would not accept the picture of the odometer and gas gauge. I had to use the website to finish the return.

Amy S. 
Rating:
5.0

GREAT PEOPLE TO DEAL WITH

mark M. 
Rating:
5.0

Nice helpful staff.

BRIAN S. 
Rating:
5.0

Very economical.

ROSLYN H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Lock trucks after done prepping. Look as if a homeless person was camped out in cab overnight. There was a partial smoke joint and looked like a bottle of urine on dash. Everything else seemed to be ok .

Darren G. 
Rating:
5.0

By far, my favored location for renting. Always in and out.

IAN H. 
Rating:
5.0

Staff were pleasant and attentive. The process was quick and easy.

PRINCESS M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA B. 
Rating:
5.0

N/A

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Q. 
Rating:
5.0

Very friendly and easy to do business with

ANGELA H. 
Rating:
5.0

At this time I have no comment as to improve your service

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

I have used this rental location many times over the years and I am always pleased with them.

ROSS K. 
Rating:
5.0

Customer did not leave a comment.

JA NERRA N. 
Rating:
5.0

They are always accommodating

CYNTHIA L. 
Rating:
1.0

Find a way to remotely monitor the condition of your vehicles before the customer receives them. Also periodically visit your franchisees as customers without their knowledge.

Don W. 
Rating:
3.0

Reserved an appliance but never received it, yet we were still charged for it.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Services was excellent

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

Serena H. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
3.0

Lady became frustrated when changes were needed. Otherwise, the experience was ok.

Montigo H. 
Rating:
5.0

easy in and out if I need another trailer I will rent from them

GARY A. 
Rating:
5.0

Get rid of the 24/7 pick up it sucks

Archie B. 
Rating:
5.0

Customer did not leave a comment.

HICKEY T. 
Rating:
5.0

The entire staff at Midwest clearance center is very efficient and meet the needs of the customer.my experience was great i recommend them to anyone who needs furniture or there u haul services

Keenan R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
4.0

The trailer was a little dirty on the inside and had to be swept out. But all things considered I'm VERY pleased with the folks at Bicycle World.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

BLAKE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Super friendly and helpful!!!!

AMANDA K. 
Rating:
5.0

All went very good quick and easy

JOHN S. 
Rating:
5.0

Bicycle World is the best- anytime we rent a Uhaul we rent from Bicycle World- hands down the best customer service

David V. 
Rating:
5.0

Great service will be going back for my out of town move.

MONICA J. 
Rating:
5.0

The owners were very nice and the pick up was very easy. I will definitely return if I move again.

NICOLE R. 
Rating:
5.0

Customer did not leave a comment.

Mostafa M. 
Rating:
4.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

this was the best rental experience i have ever had. don't change a thing!

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

I would not change a thing. Bicycle World is my first and only consideration FOR all my U-Haul needs. They are simply THE BEST!

EDWIN W. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
4.0

It was a little jerky but over all 👍

PAULA R. 
Rating:
5.0

I was very pleased with the service.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

LaKetra B. 
Rating:
5.0

Customer did not leave a comment.

ARIEL M. 
Rating:
3.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

DIANE J. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Make sure customers wipe down driver & passenger area before returning.

BELINDA H. 
Rating:
5.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Super easy folks to deal with. Very pleasant and they have a great selection of trailers and trucks.

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Great friendly service

MARK C. 
Rating:
5.0

The staff was outstanding. Everything was great

erica T. 
Rating:
3.0

Make sure if you tell a customer that he will get a new truck, you give them a new truck with a full tank of gas.

Patrick Z. 
Rating:
5.0

Customer did not leave a comment.

Etta R. 
Rating:
5.0

Customer did not leave a comment.

Kristie H. 
Rating:
5.0

Customer did not leave a comment.

ANNA D. 
Rating:
2.0

They gave me 3 different quotes. Then charged me more than each quotes. Changing policies as they went on.

Dajene B. 
Rating:
2.0

Not very friendly and I was over charged for mileage.

Melinda P. 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Hugh was great and made the rental easy. Would definitely recommend this location!

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
1.0

The equipment wasn't checked over , the truck should have never been rented out . It Cost me a whole day and have if to pay loaders extra for waiting 5 hours on repairman that no one sent when they should have , the truck doglegs so bad that you could see the trailers full wheel well on the right side and nothing of the trailer on the left side. When you got up to speed the trailer would sway . This not only cost me time but also fuel . I'm not happy at all and deserve a partial refund

Mark S. 
Rating:
5.0

Bicycle World is the best!! Excellent customer service always!

David V. 
Rating:
5.0

Went rented 2 trucks on different weekends and everything went smoothly and as planned. I'd rent again from UHaul. Tony 9/26/20

Tony H. 
Rating:
5.0

Excellent customer service and a very easy transaction.

Christie N. 
Rating:
5.0

Customer did not leave a comment.

TAWANA G. 
Rating:
5.0

They did a great job on very little notice. The truck made moving my brother less painful.

John F. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Always friendly

Nicola W. 
No reviews have been submitted for this location.

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