Customer Reviews for Big Boy Texas Customs
(U-Haul Neighborhood Dealer)

38 reviews

1830 Darby Smith Rd   Krum, TX 76249

(940) 482-3362

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 482-3362

1830 Darby Smith Rd
Krum, TX 76249

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael T 
Rating:
3.0

The guy there could not speak English

Tom S 
Rating:
5.0

It worked as it should

Paul M 
Rating:
5.0

Nothing everything was easy and convenient,:) owner was friendly and helpful

Debra B 
Rating:
3.0

I couldn’t log into my account for the return.

Chris W 
Rating:
2.0

There was no one at the location and after 20 minutes of waiting and calling multiple times I called the 800 number on the reservation and they helped me with the reservation. Then once on the road I learned I had a tail light out. So no, it was not a great reservation and I will be sure to not go with this location again.

Mary E 
Rating:
5.0

Good

RAMON R 
Rating:
3.0

This location is a bit out of the way. The personal are friendly and helpful.

Walter S 
Rating:
5.0

Great Experience

Joseph B 
Rating:
5.0

Customer did not leave a comment.

jordan s 
Rating:
3.0

Customer did not leave a comment.

Clarrisa T 
Rating:
5.0

Customer did not leave a comment.

Elias D 
Rating:
1.0

They charged me for extra miles I did not make and charged my card for $98 and I want it back.

angie b 
Rating:
3.0

Customer did not leave a comment.

Cole G 
Rating:
1.0

Location didn't want to accept the truck saying it was too big and for us to find another U-Haul to take it to.

Dorene N 
Rating:
1.0

See my Google review. This place name has changed and you all need to make the change because this is in the middle of no where. Street dogs were running in the streets and the filers. The name of this place is Kong Kustoms. Same address, different name and U-Haul branding is not visible.

Camelia T 
Rating:
1.0

Location did not have all of requested and paid for items and provided us a truck that had a flat tire. Little to no actual customer service.

Chelcie F 
Rating:
2.0

My issues are more with U-Haul itself, rather than t his location. This location was ok. It was a repair shop, with U-Haul as a side operation. My problem is, I made a reservation 3 weeks in advance to pick up close to my house. When it came time to pick up a trailer, I was told I had to drive 20 minutes away to get a trailer. This happens every time I rent from U-Haul and frankly, I believe it happens because there is no competition. There is no alternative if I wish to rent a trailer. If U-Haul had competition for trailers, I believe they would take better care of their customers. I might be wrong, and they just might not care about their customers and competition might not do anything to improve this process.

Steven R 
Rating:
3.0

I requested a dolly and never received it.

Cheyanne A 
Rating:
1.0

Customer did not leave a comment.

Clyde R 
Rating:
5.0

drop off was great, in and out at no time and soo smooth. Great customer service help..

ERICK H 
Rating:
5.0

Customer did not leave a comment.

Brooks W 
Rating:
4.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

GARY Y 
Rating:
5.0

No recommendations

Mark L 
Rating:
5.0

Very friendly and accomodating.

Brandon R 
Rating:
5.0

Customer did not leave a comment.

Ken L 
Rating:
5.0

Very profesional, will rent from this location again, I rented a 12' X 6' covered tandom trailer that was almost new.The dealer helped with securing the hitch and making sure the signals were operational.

Ken L 
Rating:
4.0

Customer did not leave a comment.

Ray M 
Rating:
1.0

I returned my equipment on December 30th like my contract said too. They did not contact Uhaul saying I returned my equipment. I received and email 2 weeks later saying the equipment was never returned. After Uhaul reached out and got the confirmation I did return my equipment he said I returned it late. Which is not true at all and now I am being charged extra because of their incompetence.

Zachary B 
Rating:
5.0

Customer did not leave a comment.

Eduardo B 
Rating:
3.0

Customer did not leave a comment.

Michael Z 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
1.0

The pick-up location was closed when I arrived at my scheduled pick-up appointment time with no employees present. I had to walk through the pick-up process over the phone with the owners of the establishment as they wouldn't be back for "another 30-45 minutes". Thankfully I have experience hooking up to trailers on my own or this could have been a very difficult and more unpleasant experience than it was.

Levi H 
Rating:
3.0

Customer did not leave a comment.

Joyce D 
Rating:
3.0

Customer did not leave a comment.

STEVEN R 
Rating:
2.0

The truck was full of cat hair and a foul smell. The tank also was not full.

Cletus M 
Rating:
4.0

Customer did not leave a comment.

Richard W 
No reviews have been submitted for this location.

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