Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy, and they take it seriously. Polite and professional.

Rating:

1.0

Walked in and tried to return the vehicle. The guy could not be bothered. Said leave the keys. You're good to go. I asked again if he needs to check out the truck and he said nope, just go ahead. You're good. I returned the vehicle on Saturday morning. Now they never checked in the vehicle until Tuesday afternoon.. now I'm paying for extra days because they couldn't be inconvenienced

Rating:

1.0

Worst service ever. They tried to charge me USD 1,700, saying that I had not returned the truck. NEVER RENT HERE!!

Rating:

1.0

They came to pick up the truck but didn't take the key that was inside it. There were two new pieces of furniture still in their boxes—worth $600—inside the truck, and they won't give them back to me; I demand the return of my furniture.

Rating:

3.0

I rented 2 trucks over a 4 day period. The first truck I rented had a transmission issue that put the truck in limp mode. The truck would not shift gears and burned a quarter tank of gas in a 20 mile drive. I estimated that the truck would get 8 mpg. I drove it 80 miles. I should have used approximately 10 gallons of gas. I put 20 gallons in it and was still charged a refueling fee. I also opted to rent the moving blankets because I was told the truck didn’t come with any. When I got to my destination and opened the back, there were a dozen moving blankets already in it. The 2nd truck I received was relatively new with only 20,000 miles on it. That truck was fantastic except for the lock that holds the ramp in. I had to hit it with a hammer just to unlock the ramp. I would like to be refunded my refueling fee and moving blankets for my first rental. Please contact me to discuss. Thank you

Rating:

1.0

Your cashier need to stop stealing people money

Rating:

3.0

All the links provided are broken. I cannot see my reciept or have any idea how much i was charged

Rating:

4.0

At first I wasn’t sure if this was an appropriate location to drop off my truck. It was a neighborhood grocery and convenience store; very different from the pick up location which was a large U-Haul only location. He suggested calling to confirm, which I did. Everything was fine, I concluded the drop off, and I thought about how this network of neighborhood U Haul locations is a smart and effective way to be closer to customers both physically and culturally and that his association with U-Haul likely brings in more income for his business and family members, which is all a positive, laudable, and community building thing that is always important but especially so now given growing economic inequality and increasing political polarization that is dangerous to the health and well being of our people and democracy.

Rating:

2.0

Our order flowed over inaccurate - an in-town move showed up as a move from TX to FL for $1800. It took almost 45 minutes and a call to uhaul to get this straightened out. The insurance stated $15 but at checkout it stated $99. This also took forever to get straightened out. There was an option for dolly and 5 blankets to rent for $10 but this location did not have these items to rent. The guy behind the desk, who didn't appear to be trained for uhaul, was gracious enough to rent us 4 blankets that were on the floor for $7 which helped.

Rating:

1.0

Hire better associates. We usually have good service at this location, but this particular assistant was not attentive nor helpful.

Rating:

3.0

The truck had weak air-conditioning it was cool but not cold. It also had cigarette odor. It also had about 1/4 of a tank of gas. There was not appliance dolly available. The location was fine and the attendant was helpful, check in and check out was smooth.

Rating:

1.0

The Uhaul was the dirtiest Uhaul I’ve seen inside the cab and in the trunk

Rating:

1.0

Filthy interior & exterior, 10 miles of gas, cracked windshield.

Rating:

2.0

First the location did not have the van I reserved. Had to take a larger vehicle. In addition, this location does not offer blankets which I specifically reserved. Not my best experience at a u-haul.

Rating:

1.0

They didn't have the 2 dollys that I rented which made it impossible for me to move everything I needed. They had no solution and did not even refund the dollys despite saying they would.

Rating:

5.0

They corrected the issue all went well.

Rating:

4.0

But we got charged incorrectly, we only had 16 miles but charged for 160 miles which is a lot more cost to us.

Rating:

3.0

The equipment had right at a quarter of a tank of gas. I declined insurance in my reservation and again verbally when picking up the keys, but it was overridden and added anyway. I had to request it be fixed when I saw my final receipt after returning the truck/keys.

Rating:

1.0

Terrible U haul location. Guy at counter was rude and I would never go there again.

Rating:

3.0

First, they really need to check for any mechanical issues. One of the truck’s tires was worn out from inside. That was calling for an accident.

Rating:

1.0

Change the truck multiple times, but it was all uhaul no the location

Rating:

1.0

This was the scariest convenience store full of homeless people. I was quite trepidatious.

Rating:

1.0

I booked my truck more than a week in advance, yet one day before pickup I received a call telling me I had to go to a completely different location because they “didn’t have the truck.” When I asked why this happened despite booking so far ahead, the representative’s response was simply: “Do you still want the truck?” Very unprofessional and dismissive. Because of the last-minute location change, I had to pay my friend $35 to drive me to the Irving location. I arrived around 8:10 AM, but their system was down, and it took approximately 40 minutes just to get the truck. By the time I got home, my movers had already been waiting for over 30 minutes, and I ended up paying an additional $50 because of the delay. To make matters worse, the truck was given to me with only one line of gas left (about 71 miles to empty). The receptionist specifically told me I could return it with the same fuel level. I followed those instructions exactly, yet I was later charged $52 for gas anyway.

Rating:

4.0

Difficult to get in and out of the parking lot.

Rating:

1.0

All good but AC wasn't working

Rating:

1.0

They lie also.. I was charged 2 times for no reason i returned the equipment the exact way i left it

Rating:

4.0

Air Condition wasnt working.

Rating:

3.0

Clean trucks cargo area and cab / Put gas in trucks so it’s not on empty when I pick it up.

Rating:

3.0

Small lot, crowded area. Friendly convenience store.

Rating:

1.0

Poor service. Place is falling apart. Old nasty tshirt and junk in truck

Rating:

2.0

There is no attention to detail, my dolly I requested was not present, I was still charged for it.

Rating:

5.0

Clean and convenient service

Rating:

2.0

I have a few issues. First, when I returned the vehicle, it had more gas in it than it had when I left, so I am not sure why I am receiving a fuel charge. This is unethical, as I know there was half a tank when the truck was returned.

Rating:

2.0

They over charged us for fuel and mileage

Rating:

3.0

U-haul location forgot all equipment and i was still charged for it

Rating:

3.0

The truck needs an alignment badly. There were shells of eaten sunflower seeds or pistachios in the cup holder. The people were nice at the location though

Rating:

2.0

Truck was dirty with a broken windshield, location did not have furniture dolly or pads that I had reserved well in advance

Rating:

3.0

Truck needed alignment and front right tire was leaking air

Rating:

5.0

You service it’s great 👍 thanks

Rating:

3.0

When arriving at the U-Haul location I was informed that the extra equipment that I reserved was not available. When asked if they could call one of the other U-Haul's, they stated that they do not call or have the ability to call other locations. I was able to call another location to get the extra equipment that was needed. The first 15-foot truck I looked at had a check engine light on and was told it was fine. the second one had an airbag warning light on.

Rating:

2.0

Maintain the trucks, truck drove back

Rating:

5.0

Great Customer Service!

Rating:

5.0

Kind and friendly business owner. Took only a few minutes and I was on my way out.

Rating:

1.0

There is neither a communication barrier or a level of incompetence. After repeating drop off location several times and even showed it on a map, she wrong location was submitted. Otherwise it was okay hence my average rating.

Rating:

1.0

Truck was dirty, attendant was rude as if he didn’t want to help. Made me download the app for a pick up after I talked to someone on the phone who said I didn’t need the app. I called another location before being sent to this one that was further away from the one I called in the first place. I wasted so much time and got charged extra on top of all that. This was my first rental in Texas as I used U-Haul often but never had an experience like this.

Rating:

5.0

Nothing at all great service

Rating:

3.0

The truck was clean and I didn't have any issues. I did request a furniture dolly, appliance dolly and general dolly. When I got there they told me they didn't hate them. They took it off my bill but it was still an inconvenience as it made the move harder.

Rating:

1.0

10/10 DONT RECOMMEND

Rating:

5.0

Easy rentals

Rating:

1.0

The parking at this location is not optimal for cars nor the U-Haul trucks. The vehicle I was assigned to was blocked behind other U-Haul trucks so I had to be reassigned. I also rented furniture blankets, however I was told they were not available after I had received the keys. This was removed my bill however they would have been extremely helpful for moving. I would recommend going to a larger storage facility instead of this location.

Rating:

3.0

They need to make sure the unit have at minimum, been vacuumed out.

Rating:

1.0

The first truck I got it wasn't any gas in it. The second truck after telling the associate it wasn't any gas in the truck. He gives me another truck with barely in gas in the truck. I had to put gas in it right away. The associate also asked to see my phone to verify my contacts I never been asked after telling someone my additional contact person to hand them my phone to verify that the number is in my phone. The passenger keyhole doesn't work I almost broke the key in it. This was truly a bad experience.

Rating:

3.0

Rented dolly but location did not have any and did not tell me ahead of time that they didn’t have any.

Rating:

1.0

Better customer service. Charged for gas, but uhual was empty, charged for dolly when I never used it

Rating:

4.0

Very quick process. Need to pick up a new tv from the store. Was able to complete the task in under 2 hours. You will need to use the mobile app at this location but it’s an easy process to follow.

Rating:

5.0

Very helpful

Rating:

2.0

Van was dirty and no dollies were available even though I had included them in my reservation a week before.

Rating:

1.0

My U-Haul smelled like smoke and had a flat tire and I was charged an extra day