Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

264 reviews

2240 Irving Blvd   Dallas, TX 75207

(214) 941-2293

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 9 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(214) 941-2293

2240 Irving Blvd
Dallas, TX 75207

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 9 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Direct check-in and check-out at the counter with a person was much better than the no-person app. App is too cumbersome and involved.

George D. 
Rating:
1.0

Our original order had to furniture dollies and one appliance dolly. They were Out of all the equipment that I requested and they still charge me for it. And only gave me two utility dollies which were returned.

KEISHLA J. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

Customer did not leave a comment.

Jestin P. 
Rating:
3.0

I was helped by Isa and this guy was spot on with his service, Knowledge and attitude. I have been renting from this location for a couple years and several other locations as well and this rental was the best service I have ever received. Not taking away for Isa's great service, but the van I rented was a rolling oven, the A/c was broken and from all signs it was broke for the customer or customers before me. At this location you get what you get, often times the trucks fall short on cleanliness, have no Washer fluid or a check engine light is on or a low tire warning is on. There is no sign of service for the trucks at this location. However the good customer service makes it bearable for a quick rental.

Bryan E. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA Z. 
Rating:
3.0

They were suppose to reimburse me for $34.00 but did not. Even though it is only $34.00 the cashier did not instruct me how to be reimburse.

John L. 
Rating:
4.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Clerk was VERY knowledgeable and efficient.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Customer did not leave a comment.

FABIAN P. 
Rating:
2.0

The WIFI wouldn't work and it took awhile to finally complete the drop off website application on my iPhone including taking pictures of the truck, mileage, cab and cargo area. Great idea but it was late in the night when I did drop it off and I did not feel safe in this particular area of Dallas.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

KNITIQUE A. 
Rating:
5.0

It was fastest drop off I have ever had at a UHaul location

Mary Z. 
Rating:
5.0

Customer did not leave a comment.

Yvette M. 
Rating:
1.0

The van reeked of cigarettes

Stephen P. 
Rating:
3.0

Provide information about other equipment and services

ADOLPHUS G. 
Rating:
4.0

You charged me for a cart that was not provided to us

Dustin F. 
Rating:
5.0

Wow! The check-in process was fast and easy! The attendant was friendly, helpful, and efficient!

Elia D. 
Rating:
4.0

Customer did not leave a comment.

ROBBIE R. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
3.0

Not all the supplies that were requested were available at pickup, but it still showed on the receipt that I had received the furniture dolly. The drop off location was changed to a location 20 miles away from where I requested dropping truck. I told the attendant and he replied that I could drop off at any location. Fortunately I knew the owner of the desired drop off location and he helped me get it the destination changed with no additional fees.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

Austin F. 
Rating:
1.0

I have a picture showing how much gas was in it at drop off. The Big C location tried to charge extra on fuel. As soon as I can upload photos I will be disputing their fuel charge!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
3.0

The attendant at the store did not say more than 2 words. Barely said hello. The vehicle was dusty and dirty inside. I wiped down the steering wheel and the sanitation wipe turned brown. The checkin process via the app was great.

ROSALINDA R. 
Rating:
4.0

I'm going to give the 2nd question n/a with an explanation attached to it. The inside was acceptable but the outside of the van was filthy. The customer service was great. I give this location 4 out of 5 stars. I took one star away because the outside was filthy and van seats needs to be vacuum.

Latunya M. 
Rating:
5.0

The trucks brakes were out almost hit another car several times the transmission was slipping overall the truck was raggedy and needs some work

APRIL S. 
Rating:
2.0

Make sure vehicles are gassed appropriately and clean. The cab was muddy with cigarette ashes and the back of the truck was not clean either.

ARTURO G. 
Rating:
1.0

Customer did not leave a comment.

JASMIN K. 
Rating:
5.0

Customer did not leave a comment.

Felicia A. 
Rating:
4.0

Customer did not leave a comment.

Kurt B. 
Rating:
4.0

Customer did not leave a comment.

LISA M. 
Rating:
2.0

The app for checkin was useless. They rented my truck to someone else and it too me 30 min to grab a truck.

RYAN H. 
Rating:
3.0

Equipment was in good condition. Only complaint was that that pick up and drop off was very slow.

RICHARD R. 
Rating:
3.0

Nice see. That I was pregnant and tired.

KE LISHA S. 
Rating:
5.0

Need more big truck 26' feet

VICTOR R. 
Rating:
1.0

I was forced to pay for gas that was not accurate upon receiving

Damon L. 
Rating:
5.0

Customer did not leave a comment.

MOUHAMED TOUMBOU S. 
Rating:
4.0

This is as not my original pick up site. My reservation was made at another location about three miles west on Irving. There were trucks in front when I went for my 9:00 pick up....but no people. The phone number on the door of this hole in the wall pharmacy was disconnected. The people in the business next door said there is never anyone in that office. I went back three times over the next two hours and finally gave up. I am very glad I had not paid in advance. This location does not represent UHaul well and should be closed. Fortunately, the location I actually rented from had a truck available snd handled everything very professionally.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA PAUL H. 
Rating:
5.0

Customer did not leave a comment.

SHANIKQU J. 
Rating:
5.0

The customer service is great I've used this same location a few times and always get the best deal here.

Jimmy M. 
Rating:
5.0

Going on-line to register in advance of picking up the van saved a lot of time. The staff is always polite and professional and I will continue to use this location in the future!

ANDREA G. 
Rating:
5.0

Did not like the App at all. Slow and clunky. Way too much info required. Names and phone numbers of multiple alternative contacts (who apparently were really contacted) ?!?!? This may be convenient for the rental site, but its not that convenient for the renter. I am also very uneasy about submitting photos of my DL online. Just waiting for the bad consequences.

George D. 
Rating:
2.0

Customer did not leave a comment.

Jared A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

Nothing. Everything was great.

John Y. 
Rating:
5.0

Customer did not leave a comment.

KENYA S. 
Rating:
3.0

Customer did not leave a comment.

CHEYENNE F. 
Rating:
4.0

Customer did not leave a comment.

larry B. 
Rating:
3.0

Customer did not leave a comment.

Angelita G. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO Z. 
Rating:
5.0

Service was friendly and knowledgeable. Equipment was in proper working order and available.

ORLANDO H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL K. 
Rating:
3.0

Customer did not leave a comment.

RYAN E. 
Rating:
5.0

I rent from here often but am concerned why my bill is so high. Please advise how the van cost me over $80 for one day.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

Logan W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great customer service and they make it very quick and easy .

mary G. 
Rating:
5.0

Very friendly staff. I read some questionable reviews, all fake news.

MACARIO A. 
Rating:
5.0

My movers were absolutely terrible and this uhaul location was so understanding about it and very easy to communicate with. I appreciate it so much!

BROOKE ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

Customer did not leave a comment.

Rubina A. 
Rating:
5.0

Perfect. Great experience!

MARK LOUIS S. 
Rating:
3.0

Customer did not leave a comment.

TERENCE S. 
Rating:
5.0

This was my second rental at this location. The entire process is very efficient and customer service here is awesome. I would not recommend making any changes.

JOSEFINE D. 
Rating:
4.0

Customer did not leave a comment.

MAXIE B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia R. 
Rating:
5.0

Awesome staff. Quick and efficient!

Justin P. 
Rating:
5.0

The truck was waiting and ready with the items I had requested. The Big C guys were very friendly and helpful. I will use them again when I need a UHaul vehicle and supplies.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Hire models maybe, Chicks are the best people to rent from, but that's me,,,LMMFAO

MICHEAL K. 
Rating:
1.0

Melissa in customer service was excellent scheduling my 2 day return rental but when my father picked up the car at this location they claimed we didn't have a reservation and they asked for his CC. I had already paid for the uhaul with my Cc. They didnt need his and charged it as well. Im very upset with the service from this location. Melissa did an awesome job though and she has awesome customer service.

Jimmy P. 
Rating:
3.0

Old convenience store. Nice people. Awesome Awesome location!!! Rentals in perfect condition 👍

KURT H. 
Rating:
2.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

You didn't give me enough miles for the trip. I calculated the miles from uhaul to uhaul and the 230 miles allocated is only 17 more miles than driving direct. You should give 50 + more miles so I can actually drive to my pick up and drop off locations without extra charges

John L. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Floyd W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

Martin P. 
Rating:
3.0

I reserved 2 dolly's and an appliance dolly. The website said if the equipment was not there, I would get a $50 rebate. They did not have the 2 dollys so I had to move my house items with just an appliance dolly.

Brandon D. 
Rating:
5.0

Can't think of any. Have always had great service at the counter, trucks and vans have always been clean and run well.

Mark Q. 
Rating:
4.0

Customer did not leave a comment.

Leonard M. 
Rating:
3.0

Uhaul was down yet again for the 24 hour drop off got lucky they were open till 10

andrew H. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Alexander D. 
Rating:
1.0

They charge me more money which I didn't expect

stanley C. 
Rating:
4.0

They should notify customers their of additional charges win the equipment is returned instead of having them find out on their bank statements.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Kellye L. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Need a receipt

john N. 
No reviews have been submitted for this location.

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