Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

232 reviews

2240 Irving Blvd   Dallas, TX 75207

(214) 941-2293

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 9 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(214) 941-2293

2240 Irving Blvd
Dallas, TX 75207

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 9 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

JASMIN K. 
Rating:
5.0

Customer did not leave a comment.

Felicia A. 
Rating:
4.0

Customer did not leave a comment.

Kurt B. 
Rating:
4.0

Customer did not leave a comment.

LISA M. 
Rating:
2.0

The app for checkin was useless. They rented my truck to someone else and it too me 30 min to grab a truck.

RYAN H. 
Rating:
3.0

Equipment was in good condition. Only complaint was that that pick up and drop off was very slow.

RICHARD R. 
Rating:
3.0

Nice see. That I was pregnant and tired.

KE LISHA S. 
Rating:
5.0

Need more big truck 26' feet

VICTOR R. 
Rating:
1.0

I was forced to pay for gas that was not accurate upon receiving

Damon L. 
Rating:
5.0

Customer did not leave a comment.

MOUHAMED TOUMBOU S. 
Rating:
4.0

This is as not my original pick up site. My reservation was made at another location about three miles west on Irving. There were trucks in front when I went for my 9:00 pick up....but no people. The phone number on the door of this hole in the wall pharmacy was disconnected. The people in the business next door said there is never anyone in that office. I went back three times over the next two hours and finally gave up. I am very glad I had not paid in advance. This location does not represent UHaul well and should be closed. Fortunately, the location I actually rented from had a truck available snd handled everything very professionally.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA PAUL H. 
Rating:
5.0

Customer did not leave a comment.

SHANIKQU J. 
Rating:
5.0

The customer service is great I've used this same location a few times and always get the best deal here.

Jimmy M. 
Rating:
5.0

Going on-line to register in advance of picking up the van saved a lot of time. The staff is always polite and professional and I will continue to use this location in the future!

ANDREA G. 
Rating:
5.0

Did not like the App at all. Slow and clunky. Way too much info required. Names and phone numbers of multiple alternative contacts (who apparently were really contacted) ?!?!? This may be convenient for the rental site, but its not that convenient for the renter. I am also very uneasy about submitting photos of my DL online. Just waiting for the bad consequences.

George D. 
Rating:
2.0

Customer did not leave a comment.

Jared A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

Nothing. Everything was great.

John Y. 
Rating:
5.0

Customer did not leave a comment.

KENYA S. 
Rating:
3.0

Customer did not leave a comment.

CHEYENNE F. 
Rating:
4.0

Customer did not leave a comment.

larry B. 
Rating:
3.0

Customer did not leave a comment.

Angelita G. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO Z. 
Rating:
5.0

Service was friendly and knowledgeable. Equipment was in proper working order and available.

ORLANDO H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL K. 
Rating:
3.0

Customer did not leave a comment.

RYAN E. 
Rating:
5.0

I rent from here often but am concerned why my bill is so high. Please advise how the van cost me over $80 for one day.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

Logan W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great customer service and they make it very quick and easy .

mary G. 
Rating:
5.0

Very friendly staff. I read some questionable reviews, all fake news.

MACARIO A. 
Rating:
5.0

My movers were absolutely terrible and this uhaul location was so understanding about it and very easy to communicate with. I appreciate it so much!

BROOKE ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

Customer did not leave a comment.

Rubina A. 
Rating:
5.0

Perfect. Great experience!

MARK LOUIS S. 
Rating:
3.0

Customer did not leave a comment.

TERENCE S. 
Rating:
5.0

This was my second rental at this location. The entire process is very efficient and customer service here is awesome. I would not recommend making any changes.

JOSEFINE D. 
Rating:
4.0

Customer did not leave a comment.

MAXIE B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia R. 
Rating:
5.0

Awesome staff. Quick and efficient!

Justin P. 
Rating:
5.0

The truck was waiting and ready with the items I had requested. The Big C guys were very friendly and helpful. I will use them again when I need a UHaul vehicle and supplies.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Hire models maybe, Chicks are the best people to rent from, but that's me,,,LMMFAO

MICHEAL K. 
Rating:
1.0

Melissa in customer service was excellent scheduling my 2 day return rental but when my father picked up the car at this location they claimed we didn't have a reservation and they asked for his CC. I had already paid for the uhaul with my Cc. They didnt need his and charged it as well. Im very upset with the service from this location. Melissa did an awesome job though and she has awesome customer service.

Jimmy P. 
Rating:
3.0

Old convenience store. Nice people. Awesome Awesome location!!! Rentals in perfect condition 👍

KURT H. 
Rating:
2.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

You didn't give me enough miles for the trip. I calculated the miles from uhaul to uhaul and the 230 miles allocated is only 17 more miles than driving direct. You should give 50 + more miles so I can actually drive to my pick up and drop off locations without extra charges

John L. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Floyd W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

Martin P. 
Rating:
3.0

I reserved 2 dolly's and an appliance dolly. The website said if the equipment was not there, I would get a $50 rebate. They did not have the 2 dollys so I had to move my house items with just an appliance dolly.

Brandon D. 
Rating:
5.0

Can't think of any. Have always had great service at the counter, trucks and vans have always been clean and run well.

Mark Q. 
Rating:
4.0

Customer did not leave a comment.

Leonard M. 
Rating:
3.0

Uhaul was down yet again for the 24 hour drop off got lucky they were open till 10

andrew H. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Alexander D. 
Rating:
1.0

They charge me more money which I didn't expect

stanley C. 
Rating:
4.0

They should notify customers their of additional charges win the equipment is returned instead of having them find out on their bank statements.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Kellye L. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Need a receipt

john N. 
Rating:
3.0

I did asked the person to check the vehicle before I leave. He said its all good. I know I did filled the gas. I did filled 7 gallon of gas, when I drove approximately 63 miles. So I didn't give them less than what I got. When I returned the vehicle it had a half tank. After delivery they charge me for gas, which is not right. I'm sure they just want to make some extra money. Very disappointed with that kind of scam.. In future I have to look for other options.

maneshkumar P. 
Rating:
5.0

Customer did not leave a comment.

Bijou T. 
Rating:
5.0

I have the truck for 4 hours and was charged with a cleaning fee without anyone checking to see if it needs cleaning. Will not recommend anyone to because other companies do not charge that for a cleaning unless it is trashed.

armond P. 
Rating:
2.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
4.0

a bit of a wait at the counter initially

Michael K. 
Rating:
3.0

Ensure the dolly is in the truck. The area was well-lit but still a bit sketchy (homeless hanging out at night)

Emily V. 
Rating:
1.0

Scary!! Bars on the windows. Homeless walking around. Not safe! Bad part of town. Contract had the lower Greenville location as a return address, then when we picked up the truck they told us we had to return truck to Big C Food Market.

Robert K. 
Rating:
2.0

Employee behind counter not wearing mask, though there was a partition. Another employee was not wearing a mask in the store when I picked up and when I dropped off.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
4.0

Customer did not leave a comment.

huerta R. 
Rating:
4.0

Customer did not leave a comment.

Virgil A. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Happy to find this location so close to my home with a safe place to park my car while I rented the van. Thank you, Sylvia Wilkins

sylvia W. 
Rating:
5.0

The text or email that was sent out to report any damage was not sent to me in time before driving off the lot and by the time I got home, the link had expired and I was worried the entire time about some damage I had found on the truck before it was in my possession.

Renee S. 
Rating:
4.0

Customer did not leave a comment.

Cinthia P. 
Rating:
5.0

Customer did not leave a comment.

Sheldon N. 
Rating:
3.0

Customer did not leave a comment.

Lakisha G. 
Rating:
5.0

Customer did not leave a comment.

JONATAN B. 
Rating:
5.0

A receipt to confirm the return of the vehicle. I always receive a receipt at the end of my rental with other service providers. I did not get one with this service. So better customer service is my biggest recommendation for this transaction. Thank you!

Michelle R. 
Rating:
5.0

I got over charged 1 day and yall are making my wait 5 days for u all mistake.

Lyrone M. 
Rating:
3.0

Customer did not leave a comment.

Rickey H. 
Rating:
3.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
3.0

Clean the trucks better.

LIONEL L. 
Rating:
5.0

Customer did not leave a comment.

Sheldon N. 
Rating:
4.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Great customer service!!

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

The Van I rented was not cleaned. There were spiderwebs in the passenger seat, the cup holder/dashboard areas was dusty and had dried liquid stuck to it and looked like it hadn't been wiped down in months. Both seats also had hair on them and in the crevasses. Considering our current situation in the world right now I excepted for the van to at least have been sanitized.

Eddie A. 
No reviews have been submitted for this location.

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