Customer Reviews for Big C Food Market
(U-Haul Neighborhood Dealer)

Rating:

2.0

The location seemed very sketchy. When entering the establishment I was told I needed to make an online reservation, which is fine when I went to make the reservation inside the shop I was constantly being rushed by the owner whenever I try to inquire about the pricing or how to fill the vehicle with gas none of my questions were answered. When driving to U-Haul, a lot of lights were lit up on the dashboard ( low tire sign, check engine, etc). The actual U-Haul ran perfectly fine, but I was upset when I got charged additional for the gas when I asked if it needs to be specific and the store owner did not answer my questions. I would get a U-Haul again, but I would do it at a different location.

Rating:

2.0

When I reserved the truck I requested no insurance but I realized after picking up the truck that I was still charged $60 for insurance. My pickup location was also changed without me being informed so I wasted a bunch of time and uber money to get from one u-haul location to the next.

Rating:

1.0

I never got an invoice / refund . Van was low on gas asked me to fill it up more than what it was when i got it . Told me I would get invoice in 5-10 mins after I left , i never received it . Driver door open, low tire pressure and oil change were on the dashboard , they did not take care of the car at all.

Rating:

3.0

NA

Rating:

5.0

The person who assisted me was amazing!

Rating:

3.0

Great management! Excellent vehicle fleet and easy to get in and out of…

Rating:

3.0

I didn't have anyone help me. I had to return it all online.

Rating:

2.0

I was promised that I would not be charged for 20 miles, I said I was probably going 5 if even that. The guy said no problem we will deduct from the total when you bring it back. I brought the van back in 3 hours, I went like 3-4 miles and they charged me for 20.

Rating:

3.0

convenient for me no pads for rent

Rating:

1.0

I was over charged for the milage and I put more gas in and wasn't able to get a refund bk

Rating:

1.0

Clean your trucks, especially the cargo hold. I had to spend part of my rental time sweeping out the back.

Rating:

1.0

Van was dirty. There was rotten food left in the front. That we had to clean out. The smell never left.Back was muddy. Still got charged a cleaning fee, even though I specified on the online form. This experience ruined the uhaul brand for me.

Rating:

1.0

Told an unnecessary line about the upfront mileage pricing…

Rating:

1.0

This location should not be allowed to sell u-Haul services or products. They are crooks who will over charge you. I rented a van from them for only an hour and a half and they charged me 145.00, and the van smelled like someone urinated in it and the back had a huge oil spill in it. Not clean at all!

Rating:

1.0

Unhelpful and rude staff

Rating:

5.0

Very smooth transaction

Rating:

4.0

Mariguana smell in that cabin

Rating:

4.0

All I had to do upon drop off was fill up and turn the keys on. Very easily process!

Rating:

4.0

The truck assigned to us had the door stolen off it so we got another truck that was filled with leaves and pine needles, so I had to clean out the truck. Also, the moving blankets shed all over our furniture leaving them in need of a deep clean. A lot of extra problems not needed on moving day

Rating:

1.0

Price was $26 more than quoted. The tank was full when returned and I only drove 25 ish miles

Rating:

3.0

Meh.

Rating:

1.0

Sketchy location …… was concerned for my safety

Rating:

3.0

I believe that I selected the option to check into the vehicle inside the store. I was forced to complete the process online. The van was not clean when I received it. There was a used cup in the cup holder and the cargo portion hadn’t been cleaned. Also, there was a notification that two of the tires needed air on both the passenger and the drivers side. In addition, I’ve never needed someone from U-Haul to verify my identity whenever I’ve rented a truck or a van. Having to do so and wait on the operator to call someone to confirm who I am delayed my move process. There was no reason that picking up the van took as long as it did. It was an extremely frustrating process this time around.

Rating:

1.0

Once again, wouldn’t recommend and UHaul family dealers since you can’t return the truck when you picked it up. Only options were 20-30 miles out of the way and resulted in me paying more in gas and mileage use.

Rating:

4.0

I was a little uncomfortable arriving at night for the pick up but the staff member who helped me was fantastic.

Rating:

5.0

I'VE USED THIS LOCATION MANY TIMES BEFORE AND HAVE ALWAYS RECEIVED GREAT SERVICE! DEFINITELY MY "GO TO" WHEN IN DALLAS

Rating:

5.0

The truck was positively perfect. Everything went smoothly.

Rating:

4.0

Very nice representative.

Rating:

1.0

Service was horrible. UHUAL switched me to another location and downgraded me to a basic cargo van when I reserved a Dodge Ram 9 foot passenger van. The agent told me It would be the exact same Van and it was not. Then I was overcharged for everything. Horrible place. When I try to call to speak with a manager, I get no answer. Terrible experience. Wouldn't Recommend. 1 star.

Rating:

5.0

Sean and Sam are my go-yo guys for in-town hauls...they're good guys!

Rating:

1.0

I was charged fuel charge upon return when I had more gas in the vehicle after returning than when I checked it out. I took pictures before and after. The people at this location do nothing but rip people off.

Rating:

3.0

Pick up location was fine. The truck was nasty inside and out. Spilled drinks all over the floor and console, coins stuck to the sticky residue. Trash and ketchup packets all over the dash and floor. The brakes didn't work well. Inconsistent pedal feel and pulled hard left when brakes applied. It didn't pull every time but most of the time, VERY DANGEOUS. Reported when I turned in the truck but the guy didn't seem to care. Also the cargo area was not clean either, not bad but they could have at least removed the last renters trash.

Rating:

1.0

They wouldn't let us use the bathrooms!!!!! Poor service no good service!!!!

Rating:

1.0

I called to confirm my pickup because my original location changed to this location. He wouldn't confirm and said if you got a notification then it's fine. I asked if my truck came with a lock. He said some do and some don't. I said i needed 1 and he said I would get 1. I asked are u sure and he said yes. When i arrived he said only 15 ft comes with locks. I said I called and confirmed and he just repeated the same thing. Tried to buy a lock and he didn't have any so i had to go to lowes to buy 1. Ridiculous

Rating:

5.0

Remove those black mats in the back. They are awful.

Rating:

1.0

I made a reservation one dolly, but they did not prepare. They just told me ,they do not have any dolly,so take out from my account. That is it.

Rating:

3.0

The store owner/clerk did not read the disclaimer that I would recieve a text message that would send me a link to verify my equipment. There were a few charges I would have been able to dispute if I verified the miles and gas in the beginning.

Rating:

5.0

Professional staff delivered great one-way self-service moving-van expertly and efficiently.

Rating:

5.0

It was super easy and fast I like that part plus they was open super early

Rating:

5.0

Keep up the good customer service

Rating:

2.0

Very sketchy neighborhood. Glad it wasn’t any later than it was.

Rating:

1.0

the 15 foot u-haul was given to me with 3 miles and they only gave me an $18 dollar fuel credit and told me I had to bring it back with minimum 1/4 of a tank, which would have cost me over $50 dollars out of pocket on top of the cost of rental and mileage. The u-hauls were very unorganized and hard to access, I had to have the employee move 4 other trucks just to get the one he rented me to be able to back out and drive. The whole process took an hour even when I checked in on the app. They did not have a utility dolly and the inside of the car was dirty, sticky with spills, and obviously has not been cleaned. The employee after was not able to provide me with any type of receipt on what I had paid or proof of return. I will never rent from this place again and I would never recommend anyone renting from them.

Rating:

1.0

I got charged for the hole thing I thought there was a deposit I was supposed too get back .so screw u haul never again will I use u haul dirty equipment up on rental .

Rating:

5.0

The A/C in the truck was not working.

Rating:

1.0

My reservation clearly stated that I would pick up my 9' cargo van at 7:30AM and return at 11:30AM. You receive no instruction to arrive early until you actually initiate the mobile pick up process. I arrived (now late according to the instructions that were provided to me after the fact) to start the process and receive a notification that a vehicle had not been assigned to my reservation (?). I sat on hold for 20 minutes before hearing that the reason I would not be able to pick up my van was because the keys were not left in the drop box by the staff the night before. I was instructed to return at 9:00AM and pick up the keys from the employees after the shop opened. However, I expresssed that I had plans in the afternoon and that this wasnt my fault - the employee over the phone basically said "im sorry that's too bad" - dismissing my suggestion at the $50 reimbursement for a mistake THEY made, not me. Fortunately, I was able to rework my plans (after being forced due to do so at the choice of UHaul's irresponsiblity) and pick up the van at 9AM. Regardless, if this company has a reimbursement policy that "Should Company, through no fault of Customer, fail to meet the agreed upon rental time, place, and Equipment size, Company shall pay to Customer a $50.00 Reservation Guarantee fee and still attempt to fill the reservation request" then they should honor that. This circumstance they failed to meet the rental time and owe me 50 dollars as a result. I delayed over two hours my move. ridiculous.

Rating:

1.0

We drove 11 miles and they charged me for 2 gallons of gas when I returned it. We were within the range circled on the paper to be within during checkout. He told me no problem and did not have time to check me out when we returned the vehicle. He would email me the final ... which then billed us 2 gallons of gas.

Rating:

4.0

It went well

Rating:

3.0

Location was very sketchy

Rating:

1.0

The guy at the place was very standoffish and didn't offer any assistance. Told me everything was an online pickup only.

Rating:

2.0

When I picked up the truck, the attendant was not very clear with his communication. He made it sound like he physically did not have a 20' truck onsite when in reality, he DID have one, he just didn't want to release the truck to me because he thought I had a one-way contract. When I clarified that I had agreed with the customer service rep over the phone to drop off the truck at the same location as pickup, he suddenly had a truck onsite. I noticed a giant slash on the driver's rear tire's sidewall and threading after I had picked it up. These trucks need to be better inspected before releasing them to customers because the damage to the tire could have caused major issues.

Rating:

2.0

When I called to reserve the truck… I was told that I could pay $100 and unlimited When I arrived to pick the truck up- U-Haul completely changed the charge and ended up charging me over $300.

Rating:

3.0

Location was okay but area a bit rough. We tried to do a self drop off but wasn’t sure where to put the dollies so they wouldn’t get stolen. The cashier was helpful enough and took care of us…thanks!

Rating:

3.0

Uhaul had no working AC and it was a very hot day

Rating:

3.0

They promptly serviced my pickup, but A/C in the truck was broken on a HOT Dallas summer. It is a very convenient location and vehicle ran very well. Thank you.

Rating:

3.0

Adequate, but a bad area