The individual who helped us was super nice, however they did not have all the equipment we rented and ended up having to purchase a dolly in order to complete our move. We tried multiple different U-Haul locations to find a dolly prior to purchasing one but were told they did not have any available. We switch from the Vans & More location in Hannibal, MO which we have used multiple times in the past and always had a good experience to Big Heads. This switch was suggested by a U-Haul rep who called us after we had already made our reservation at Vans & more. I understand things happen but whenever you are in need of a dolly to move 600+ lbs equipment it can’t be frustrating whenever the dolly is not provide and we were not given a warring prior too pick up.
Jacob B
Customer Reviews for Big Heads Gift Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dont give me the truck with an eighth of a tank.
Kyle BCost was way too much
joleen cI returned a whole day early and did not get compensated
Michelle L