Customer Reviews for Big Oak Center Storage
(U-Haul Neighborhood Dealer)

68 reviews

13300 E Hwy 20   Clearlake Oaks, CA 95423

(707) 998-0145

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(707) 998-0145

13300 E Hwy 20
Clearlake Oaks, CA 95423

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Linzy G 
Rating:
5.0

Customer did not leave a comment.

Linzy G 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

STEVE M 
Rating:
4.0

Not his fault he could not give receipt. He had to email it latter.

Christopher L 
Rating:
5.0

All good

Ken N 
Rating:
1.0

the Man was not helpful i had to call to get another truck my self at first he tried to give me a truck with the check engine lights on and a low tire i asked why would you have a rental truck listed that is not working properly and he just shock his shoulder and said he didn’t know ? and then when i called customer service the lady was extremely professional and got me in another truck i was thankful for her ! but this time i was given NO paperwork for the truck and it ran very ruff it also cost me $97 in gas ⛽️ there must be an issue with this truck also …. i feel i should not be charged for either of theres defective trucks ! im very unhappy and this is very poor service

Cheryl S 
Rating:
4.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

Customer did not leave a comment.

Cecelia M 
Rating:
5.0

Birdie was great!

Cecelia M 
Rating:
5.0

Exceptional customer service. Highly recommended

Fay W 
Rating:
5.0

Everything was great.

Colleen E 
Rating:
5.0

Roberta the manager is great. She is A+ in customer service.

LISA W 
Rating:
5.0

Nice people. Good spot.

David Y 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O 
Rating:
3.0

No one was there when I arrived to return the truck, just a drop box in the side of the building for the key and then a charge appeared on my bank account for $48.26 and I have no idea what I was charged for.

Patricia C 
Rating:
5.0

Really professor. Clean and welcoming environment. Thank you

WILLIAM M 
Rating:
5.0

Excellent service!

Mircea C 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Very nice people

Tarah o 
Rating:
5.0

Customer did not leave a comment.

Carmel G 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
5.0

Very professional.

WILLIAM M 
Rating:
5.0

Have a electric gate with a code to put the truck and keys away after hours

Richard M 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Jackie S 
Rating:
4.0

Customer did not leave a comment.

Judy H 
Rating:
5.0

Customer did not leave a comment.

les a 
Rating:
5.0

Customer did not leave a comment.

Jason E 
Rating:
3.0

The location itself was ok, and the people running it were great, but having to drive nearly 80 miles to rent a truck was disheartening. Not to mention the roads into and out of the location are quite difficult to navigate with a 26 foot truck.

Wayne S 
Rating:
5.0

Not a thing... Birdie made a daunting job a more pleasant experience!

Mark D 
Rating:
5.0

Customer did not leave a comment.

bob s 
Rating:
5.0

Customer did not leave a comment.

Tammy R 
Rating:
5.0

Love doing business with Big Oak Center Storage. They are so helpful and very friendly. We keep going back for all of our storage and truck rental needs. They are doing a fantastic job!

Cory F 
Rating:
5.0

This is a complaint against UHaul scheduling and not Big Oak Center Storage. When I reserve equipment, I expect it to be reserved. Too many times UHaul has called me to say my equipment is not available and look to find it in a different location. In this case, I reserved it in Cotati, CA and had to drive about 45 minutes out of my way to pick up the equipment in Clearlake Oaks, CA. This is annoying and a bad business model.

Christopher O 
Rating:
2.0

My original location was Ukiah.

robin s 
Rating:
5.0

not have to wait for your cash deposit to be mailed by check

charles c 
Rating:
5.0

The lady who helped us was so nice and friendly. The location was tidy and neat and right next to a big gas station. This location went above and beyond to make us welcome. A+

SCOTT R 
Rating:
3.0

Customer did not leave a comment.

Bryce F 
Rating:
5.0

Nice ride.⁹

Jim W 
Rating:
4.0

Nothing! Roberta (Birtie) Great to deal with, clean yard.

RICKY B 
Rating:
5.0

Always Excellent service . They go out of their way to accommodate your needs . I have rented trailers here many time and have Never had a bad experience

JAMES C 
Rating:
3.0

Customer did not leave a comment.

LISA F 
Rating:
4.0

The truck wasn't assigned for the 24/7 option but the staff figured it out and got me on my way.

MARIA T 
Rating:
5.0

Very personable customer service. Thank you

DAVID S 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
2.0

Lacked attachments or accessories for towing motorcycles. No ratchet straps, wrong electrical connection and no adapter available.

MATTHEW L 
Rating:
5.0

This dealer had no tow dolly and gave me the option to pick up a dolly anywhere on my way to the destination where I needed it. For the price of a local return of around $ 40.00. I would have what I needed and My local dealer has equipment to rent to the next customer. This was the understanding. My Dealer here in CLO made the arrangement where I could pick up my Dolly needed.

PETER S 
Rating:
5.0

Customer did not leave a comment.

mohammad s 
Rating:
5.0

Customer did not leave a comment.

Poppy C 
Rating:
5.0

The location was not the original location I reserved the Uhaul at. It was over an hour from my original location. I was very upset at the amount of time it took a d the number of calls made to get some sort of compensation for being made to drive further than originally planned. I was extremely disappointed and will not be using Uhaul in the future. The gentleman at this location in Clearlake Oaks was very understanding of my frustration and went above and beyond to make me feel appreciated.

Sarah L 
Rating:
3.0

The only issue I had was that the employee stressed on the importance of having the truck back by 9:30 am the following day because it was reserved for another customer. I was there at 9:30 am and so was the individual that reserved the truck, however the door was locked with a note on the door stating they were in the hallway in row o. There was no row o. Myself and two other customers looked every where and couldnt find not one person who worked there anywhere. The other customer ended up leaving and I ended up dropping truck keys in the box. She knew at least 2 people were scheduled to be there at 9:30 am in which she should've been present. Bad for business and very unprofessional

SARAH L 
Rating:
5.0

Service was great!

BEVERLY J 
Rating:
5.0

Customer did not leave a comment.

POPPY C 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN O 
Rating:
5.0

Customer did not leave a comment.

GLEN L 
Rating:
5.0

Customer did not leave a comment.

Carl L 
Rating:
5.0

Customer did not leave a comment.

Mike J 
Rating:
5.0

Customer did not leave a comment.

ruben h 
No reviews have been submitted for this location.

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