Love doing business with Big Oak Center Storage. They are so helpful and very friendly. We keep going back for all of our storage and truck rental needs. They are doing a fantastic job!Cory F.
Customer Reviews for Big Oak Center Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a complaint against UHaul scheduling and not Big Oak Center Storage. When I reserve equipment, I expect it to be reserved. Too many times UHaul has called me to say my equipment is not available and look to find it in a different location. In this case, I reserved it in Cotati, CA and had to drive about 45 minutes out of my way to pick up the equipment in Clearlake Oaks, CA. This is annoying and a bad business model.Christopher O.
My original location was Ukiah.robin S.
not have to wait for your cash deposit to be mailed by checkcharles C.
The lady who helped us was so nice and friendly. The location was tidy and neat and right next to a big gas station. This location went above and beyond to make us welcome. A+SCOTT R.
Customer did not leave a comment.Bryce F.
Nice ride.â¹Jim W.
Nothing! Roberta (Birtie) Great to deal with, clean yard.RICKY B.
Always Excellent service . They go out of their way to accommodate your needs . I have rented trailers here many time and have Never had a bad experienceJAMES C.
Customer did not leave a comment.LISA F.
The truck wasn't assigned for the 24/7 option but the staff figured it out and got me on my way.MARIA T.
Very personable customer service. Thank youDAVID S.
Customer did not leave a comment.James H.
Customer did not leave a comment.JAMES H.
Lacked attachments or accessories for towing motorcycles. No ratchet straps, wrong electrical connection and no adapter available.MATTHEW L.
This dealer had no tow dolly and gave me the option to pick up a dolly anywhere on my way to the destination where I needed it. For the price of a local return of around $ 40.00. I would have what I needed and My local dealer has equipment to rent to the next customer. This was the understanding. My Dealer here in CLO made the arrangement where I could pick up my Dolly needed.PETER S.
Customer did not leave a comment.mohammad S.
Customer did not leave a comment.Poppy C.
The location was not the original location I reserved the Uhaul at. It was over an hour from my original location. I was very upset at the amount of time it took a d the number of calls made to get some sort of compensation for being made to drive further than originally planned. I was extremely disappointed and will not be using Uhaul in the future. The gentleman at this location in Clearlake Oaks was very understanding of my frustration and went above and beyond to make me feel appreciated.Sarah L.
The only issue I had was that the employee stressed on the importance of having the truck back by 9:30 am the following day because it was reserved for another customer. I was there at 9:30 am and so was the individual that reserved the truck, however the door was locked with a note on the door stating they were in the hallway in row o. There was no row o. Myself and two other customers looked every where and couldnt find not one person who worked there anywhere. The other customer ended up leaving and I ended up dropping truck keys in the box. She knew at least 2 people were scheduled to be there at 9:30 am in which she should've been present. Bad for business and very unprofessionalSARAH L.
Service was great!BEVERLY J.
Customer did not leave a comment.POPPY C.
Customer did not leave a comment.KATHLEEN O.
Customer did not leave a comment.GLEN LEROY H.
Customer did not leave a comment.Carl L.
Customer did not leave a comment.Mike J.
Customer did not leave a comment.ruben H.