Customer did not leave a comment.
James C
Customer Reviews for Big Oak Center Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not his fault he could not give receipt. He had to email it latter.
Christopher LAll good
Ken Nthe Man was not helpful i had to call to get another truck my self at first he tried to give me a truck with the check engine lights on and a low tire i asked why would you have a rental truck listed that is not working properly and he just shock his shoulder and said he didn’t know ? and then when i called customer service the lady was extremely professional and got me in another truck i was thankful for her ! but this time i was given NO paperwork for the truck and it ran very ruff it also cost me $97 in gas ⛽️ there must be an issue with this truck also …. i feel i should not be charged for either of theres defective trucks ! im very unhappy and this is very poor service
Cheryl SBirdie was great!
Cecelia MExceptional customer service. Highly recommended
Fay WEverything was great.
Colleen ERoberta the manager is great. She is A+ in customer service.
LISA WNice people. Good spot.
David YNo one was there when I arrived to return the truck, just a drop box in the side of the building for the key and then a charge appeared on my bank account for $48.26 and I have no idea what I was charged for.
Patricia CReally professor. Clean and welcoming environment. Thank you
WILLIAM MExcellent service!
Mircea CVery nice people
Tarah oVery professional.
WILLIAM MHave a electric gate with a code to put the truck and keys away after hours
Richard MThe location itself was ok, and the people running it were great, but having to drive nearly 80 miles to rent a truck was disheartening. Not to mention the roads into and out of the location are quite difficult to navigate with a 26 foot truck.
Wayne SNot a thing... Birdie made a daunting job a more pleasant experience!
Mark DLove doing business with Big Oak Center Storage. They are so helpful and very friendly. We keep going back for all of our storage and truck rental needs. They are doing a fantastic job!
Cory FThis is a complaint against UHaul scheduling and not Big Oak Center Storage. When I reserve equipment, I expect it to be reserved. Too many times UHaul has called me to say my equipment is not available and look to find it in a different location. In this case, I reserved it in Cotati, CA and had to drive about 45 minutes out of my way to pick up the equipment in Clearlake Oaks, CA. This is annoying and a bad business model.
Christopher OMy original location was Ukiah.
robin snot have to wait for your cash deposit to be mailed by check
charles cThe lady who helped us was so nice and friendly. The location was tidy and neat and right next to a big gas station. This location went above and beyond to make us welcome. A+
SCOTT RNice ride.⁹
Jim WNothing! Roberta (Birtie) Great to deal with, clean yard.
RICKY BAlways Excellent service . They go out of their way to accommodate your needs . I have rented trailers here many time and have Never had a bad experience
JAMES CThe truck wasn't assigned for the 24/7 option but the staff figured it out and got me on my way.
MARIA TVery personable customer service. Thank you
DAVID SLacked attachments or accessories for towing motorcycles. No ratchet straps, wrong electrical connection and no adapter available.
MATTHEW LThis dealer had no tow dolly and gave me the option to pick up a dolly anywhere on my way to the destination where I needed it. For the price of a local return of around $ 40.00. I would have what I needed and My local dealer has equipment to rent to the next customer. This was the understanding. My Dealer here in CLO made the arrangement where I could pick up my Dolly needed.
PETER SThe location was not the original location I reserved the Uhaul at. It was over an hour from my original location. I was very upset at the amount of time it took a d the number of calls made to get some sort of compensation for being made to drive further than originally planned. I was extremely disappointed and will not be using Uhaul in the future. The gentleman at this location in Clearlake Oaks was very understanding of my frustration and went above and beyond to make me feel appreciated.
Sarah LThe only issue I had was that the employee stressed on the importance of having the truck back by 9:30 am the following day because it was reserved for another customer. I was there at 9:30 am and so was the individual that reserved the truck, however the door was locked with a note on the door stating they were in the hallway in row o. There was no row o. Myself and two other customers looked every where and couldnt find not one person who worked there anywhere. The other customer ended up leaving and I ended up dropping truck keys in the box. She knew at least 2 people were scheduled to be there at 9:30 am in which she should've been present. Bad for business and very unprofessional
SARAH LService was great!
BEVERLY J