Customer Reviews for Big Red Rentals Inc
(U-Haul Neighborhood Dealer)

168 reviews

999 Aldine Bender Rd   Houston, TX 77032
(E Of Hardy Toll)

(281) 442-3129

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 442-3129

999 Aldine Bender Rd
Houston, TX 77032
(E Of Hardy Toll)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff

JULIEN S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

They were very great and helpful. Would definitely rent a UHaul from here again!

Rebekah F. 
Rating:
5.0

Customer did not leave a comment.

Leroy P. 
Rating:
2.0

The process was rushed and the staff did not have the information I had already provided to u-haul. Additionally, they did not have the pads that were requested.

ERICA A. 
Rating:
2.0

Clean up this location

Jeffery P. 
Rating:
5.0

Everything was well organized great service

SHERIKA W. 
Rating:
3.0

The rental return process needs to be much smoother. Needs better stock of equipment ball and hitch etc etc.

JUSTIN ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

NATALIE S. 
Rating:
3.0

Unit was not ready on time , suppose to pick up at 11am, not ready till 1pm

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Jarvis T. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Good customer service, no bad attitude.

Warren E. 
Rating:
5.0

Customer did not leave a comment.

Isaias M. 
Rating:
3.0

Not in an ideal part of Houston and not very convenient vs where I thought my pick up location would be.

Gordon H. 
Rating:
2.0

More auction

Marwa A. 
Rating:
2.0

The information about fees should be expressed and explained before charging the customer's card. I was unaware of the $100 deposit until my card was already charged.

cathy M. 
Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
1.0

He charged me 6.65 cent for gas when the truck was already on full. Charged me extra 5 miles. I was over charged about $15. Never will get Uhaul from there again. Representative was very dry.

Jamal S. 
Rating:
5.0

Just keep up the good work.

Eluterio S. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

He was helpful and very kind and I would recommend this place to anyone and everyone

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Edna J. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

JR was friendly, knowledgeable & helpful. We were quite satisfied with our experience...

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Camilo H. 
Rating:
5.0

Customer did not leave a comment.

Camilo H. 
Rating:
5.0

Customer did not leave a comment.

ashlea H. 
Rating:
5.0

Customer did not leave a comment.

Antonyio R. 
Rating:
5.0

Hire more people like this.

Victor P. 
Rating:
2.0

The store had no A/C and it's HOT! And it's very dirty

Rolando M. 
Rating:
3.0

Light out left side

guillermo M. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
3.0

Make sure the proper equipment rented is available

MONICA D. 
Rating:
5.0

The truck share after hours thing is a pain in the butt. It either needs to be eliminated or severely over hauled. The process took way too long and at every step of the check out, I had to take a picture of my driver's license. Which maybe wasn't the greatest q uality the first time but seriously the ninth time, ridiculous.

victoria S. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA W. 
Rating:
3.0

VERBALY GO OVER THE REQUIREMENTS ,TIMING,ETC. WITH THE CUSTOMER SO THERE IS NO MISTAKEN THOUGHTS IN THE PROCESS !!!

Dennis C. 
Rating:
4.0

Interior windshield was not clean. Washer fluid reservoir was empty

Jason S. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
4.0

My original pick-up location did not have the truck as scheduled, due to the previous customer not returning it. Big Red was close to the original location, but I had to Uber over to it at my cost.

MICHAEL F. 
Rating:
4.0

Have variety of tow hitch and plug adapter connections available.

Javier H. 
Rating:
5.0

The person was very helpful and helped me save money on my move by answering all my questions and giving me advise when I asked for it. This was one of the most positive experience I've ever had with a Uhaul dealer.

edwin W. 
Rating:
1.0

Location personal real rude. Greeted him he looked me in the face and didn't respond.

CORNELIUS D. 
Rating:
1.0

Customer did not leave a comment.

Vincent B. 
Rating:
2.0

Customer did not leave a comment.

Chiquita C. 
Rating:
4.0

Customer did not leave a comment.

jose F. 
Rating:
4.0

Customer did not leave a comment.

elvin B. 
Rating:
3.0

The truck was overall nice, but at Highway speeds the front end shook and the driver door rattled badly. If not for that the truck was a really nice piece of equipment! Easy to load and handle on the road!

Timothy J. 
Rating:
4.0

Customer did not leave a comment.

LEE K. 
Rating:
5.0

Really nothing!everthing was perfect.I highly recommend Big Reds Rentals.

yolanda S. 
Rating:
5.0

Customer did not leave a comment.

Kenny W. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY S. 
Rating:
3.0

The mobile web application for drop off was horrible. I was unable to complete my afterhours dropoff using my phone or my wife's phone - and as result got charged for two additional days.

Otoniel M. 
Rating:
4.0

I had a great customer experience at Big Red's. The staff was very helpful and knowledgable.

ADRIAN J. 
Rating:
2.0

location ok for a drop-off. I drove in, they unhooked the trailer I got my receipt and I drove off. but I would not return to rent equipment at this location

MARCIO K. 
Rating:
2.0

Credit card that was presented and swiped was not charged, yet a credit card that was on file was charged, in error. Poor service.

burghardt S. 
Rating:
5.0

Customer did not leave a comment.

Emmitt K. 
Rating:
3.0

Location to far away from my home.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

marc L. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

I received excellent customer service and Wil use the location again thanks for your help.

Rebecca T. 
Rating:
4.0

Outstanding service. Staff was personable and helpful.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

Tamatha D. 
Rating:
5.0

Customer did not leave a comment.

Lora V. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

NOT a thing

thiron G. 
Rating:
5.0

Customer did not leave a comment.

edward A. 
Rating:
3.0

The door did not open or close right

david L. 
Rating:
4.0

Customer did not leave a comment.

Jonnecia F. 
Rating:
3.0

I had originally reserved a truck about 20 miles closer than this location, so my overall rating of my experience is very low. I feel like the location I where made the original reservation knew the truck was not working the day before yet I didn't get a call until I was about 5 mins from the location to pick it up. Apparently it had two dead cells in the battery. That should not take any time to get fixed in my opinion but it did. Will consider a different company next time.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Cecil S. 
Rating:
2.0

Location looks like a small junk yard. I also had an appliance dolly reserved and when I arrived to pick up the truck they didn't have the appliance dolly. A courtesy call would have been nice to let me know they do not have an appliance dolly. I had to make new arrangements to try to locate an appliance dolly on the day of my move. Real real inconvenient and this cost me time and money.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Henry J. 
Rating:
3.0

It was not a BAD experience ... but a smile here and there couldn't hurt anything! ;-)

Sherrie R. 
Rating:
1.0

I'm never using uhaul again

Jarrod M. 
Rating:
3.0

Customer did not leave a comment.

REYNALDO G. 
Rating:
5.0

Thanks for helping me out in a bind. I owe you a pizza. You and your team are the bwst

NATHAN V. 
Rating:
3.0

Uhaul smelled of smoke

JERUANNA B. 
Rating:
3.0

Customer did not leave a comment.

Courtney D. 
Rating:
3.0

Customer did not leave a comment.

ART G. 
Rating:
4.0

Customer did not leave a comment.

Derek M. 
Rating:
4.0

Everything is good

CANDELARIO R. 
Rating:
5.0

Customer did not leave a comment.

ERICA R. 
Rating:
5.0

Just a great experience. Worker that helped me did a great job and a pleasure to deal with.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

ANDY D. 
Rating:
5.0

There was no AC in the truck. Makes moving in the summer in Houston incredibly difficult. We had to drive way out of the way to get a truck which added about 50 more miles to the ticket. The man that helped us was very nice. But the overall experience was really terrible. I wouldn't rent from uhaul again.

KAITY R. 
Rating:
5.0

Customer did not leave a comment.

JASON K C. 
Rating:
1.0

Honor the reservation. I had to drive into two another locations to find the trailer I was reserved 3 days in advance, and confirmed the day after. It took me 3 hours to find it.

Raul S. 
Rating:
3.0

Customer did not leave a comment.

VIRGIL E Z. 
Rating:
5.0

Customer did not leave a comment.

JASON K C. 
Rating:
4.0

The gentleman was nice and friendly and although they were closing when we pulled up they still assisted us.

LETITIA N W. 
Rating:
5.0

Nothing, Everything was great!!! Especially customer service... thx uhaul

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

jason k C. 
Rating:
4.0

I dropped off truck when the location was closed. However there was a convenient place to park the truck and drop off the keys

PAT W. 
Rating:
5.0

Customer did not leave a comment.

JASON K C. 
Rating:
3.0

Gentleman working there was nice and professional.

MAXWELL B. 
Rating:
5.0

Customer did not leave a comment.

JASON K C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top