The fuel level in the truck was below 1/4 tank. I planned on maximizing my 6 hour rental. I was unable to do that due to the fuel concern. Turns out that U-Haul charged me a $28.00 low fuel returned fee. I drove a total of 10 miles, I took before and after rental pictures. Be very, very careful renting from U-Haul. They must have enormous profits charging unjustly for fuel not used by the renters on top of charging $1.19 per mile. Talk about double dipping. Unfortunately, the best lessons learned hurt the most. I strongly suggest that U-Haul implements an overhaul of unjustifiable charges.
Jim C
NXT Auto Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Humble, TX 77396
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How U-Haul Reviews WorkBeautiful and amazing ladies. Thank you in my time of need. 🌹
nicole mNice and attentive service received from personnel
CARLOS GEasy drop off. Staff was helpful
DUSTIN HI had a reservation at 9am, but when I arrived no one was there. I called Mike, the manager, he was able to find my reservation. He immediately charged my card and had me hooked up the trailer and take pictures for him. When I returned the trailer the same day I waited approximately 25mins after dropping it off just to get my receipt. Overall the experience was very disorganized and time consuming.
Alan B