Customer Reviews for Big Storage Idaho

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Storage Idaho

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gary S. on

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James H. on

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Nobody at front desk, and price was extremely high for a local move. Your prices and the service were absolutely terrible.

CRAIG D. on

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CRAIG D. on

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This one was a great example of what I am used to. They do not normally take drop offs but found their way around the irregular customers request. I was not willing to leave my wife sitting outside this location while I drove and then hailed an Uber to pick her up. This was arranged by the manager at the original rental location.

david H. on

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We were unable to get the after hours return to work correctly. When we called today no one would answer or return our call. We did finally get an invoice over email that looked correct and that was appreciated

Darrell F. on

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John F. on

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No parking Self checkin was a real pain. Especially the photos !! Early close on weekends is not customer centric Most of us work during the week

rebecca L. on

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Great gas mileage in the 17 ft.

cerina W. on

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Randy P. on

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John C. on

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Karen B. on

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WILLIAM R. on

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Re charged the insurance fee..that was not mentioned when I informed them I needed the truck a few extra days. They knew the truck was just sitting in my yard waiting for my carpet to be installed

Richard E. on

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Linda F. on

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Hooked the trailer up for me. Very courteous. Nice easy location.

James T. on

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Rafael A. on

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Michael S. on

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Very good service Very pleased

Kayla S. on

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Carrie T. on

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The girl at the desk, sorry can't remember her name, was very helpful. She did a great job, I would rent a truck from her again

CARRIE H. on

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Awesome Service! I can't express enough gratitude for their patience and understanding. Ryder was AWESOME!

Debra B. on

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Your employee Rebecca was the best! Give that girl a raise!! She is a true asset to your company!! Great experience.

Mark B. on

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KEN C. on

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Was much higher priced than anticipated, we drove the truck for max 45 miles and the truck was only supposed to be 19.99+ gas and fees and ended up being $75 with us filling the truck up with gas when we were done.

Amy H. on

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Leslie S. on

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Great people and awesome people who will be there for you

Monica B. on

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Russell L. on

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Russell L. on

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PETE M. on

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Kalene S. on

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I bought the circular lock for my uhaul, after I asked 2 separate times if it would fit. It does not fit. Or the fact that I asked how the process works for securing my car to the transport and the only thing mentioned was the straps for over the tires. I made it from Idaho to Denver before realizing that I should have had a chain around each axle. Thankfully my car made the entire trip still attached to the transport.