Customer Reviews for Bikers Point Inc
(U-Haul Neighborhood Dealer)

139 reviews

5871 Washington Blvd   Elkridge, MD 21075

(410) 796-2495

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(410) 796-2495

5871 Washington Blvd
Elkridge, MD 21075

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Employee at location was very helpful.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

The self checkin took longer than expected and it took a while to get the pictures uploaded, but overall the experience was good.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

benzion G. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
3.0

The location wasn't where I initially requested. Had to drive miles out of the way. The Uhaul trailer had a smelly trash bag in the back. Representative was friendly and helpful. Kudos to him.

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Derick H. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Accommodating agent. My family have used this U-haul location before

JANICE J. 
Rating:
1.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

The gentleman that assisted in turning in the rental trailer was very kind and the service was great!!

Jada R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

I was provided assurance that i could choose a drop off location at the conclusion of my rental. It didnt happen that way. And when i called Uhaul to address, i was on interminable hold, call disconnected w/o resolution, no call back. I have no intention of allowing myself to be in this position again, which means i will not turn to uhaul for my future needs.

John S. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
4.0

Satisfied

Tanu D. 
Rating:
4.0

Customer did not leave a comment.

Gaurav P. 
Rating:
3.0

The truck gas gage doesn't go pass half mark ,I put $60 in the tank after I had driven only 40 miles and the needle only went to a halfway mark,also truck was burning oil or something,heavy smoke coming from underneath truck

RICHARD R. 
Rating:
3.0

Insure the vehicle is clean! I had a hard time driving before I had to clean the windshield on the inside.

Jeffrey K. 
Rating:
3.0

Poor Internet/ cell connection made digital pick up very difficult.

Kelly C. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

it was pretty quick and the staff is friendly 👌👌

Julio L. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
1.0

I've rented uhaul many times this will be my last time

Jason E. 
Rating:
5.0

Friendly and pleasant to work with .

Judy A. 
Rating:
2.0

The location was closed at different times than listed on receipt and Google maps and we were nickel and dimed on the gas level at the end. The employee was very kind and understanding though.

BEN P. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Dave was wonderful!! Service was excellent. Will definitely use this location again. Thanks Dave

Catherine F. 
Rating:
5.0

The representative is helpful and understanding

Temitope A. 
Rating:
3.0

I have arrived at the location at 730 however using the application I was unable to retrieve the car. I had renewed my driver license the day prior and I had the electronic version of temporary renewal license. I was unable to upload the electronic version of temporary renewal license and customer service told me that I have to have physical printed version of the temporary renewal license. So I had to go to FedEx and printed for temporary license from my phone directly and was able to retrieve the car. It took me 1 hour to print it, as it was very early in the morning. It was total waste of time and it did not make any sense to be unable to retrieve the car even though I had to prove that I have renewed my driver license. I still do not understand what is the difference between uploading the electronic version on my phone (which is impossible to do throu uhaul app) or printing the exact same version of the temporary license and taking the photo of it with Uhaul app (which is still electronic version of my printed renewal license). total waste of time. customer service was not helpful stating that 'they cannot confirm the electronic version as they do not want to lose their job' but when I printed the exact same electronic version and took the picture of it they confirmed that, I do not see any difference but just wasted my time for nothing.

HASAN I. 
Rating:
5.0

Location was great! I had trouble using the UHaul app to return the van. There were issues uploading my photo.

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER K. 
Rating:
5.0

You guys were excellent. I will definitely use you guys again. Thanks!

Gary E. 
Rating:
5.0

Customer service at this location was great! Highly recommended!

Theron M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Olumuyiwa O. 
Rating:
5.0

Customer did not leave a comment.

TimothyJ C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
1.0

I have a cooperate account and I went 40 miles And they charge me 75miles and also charge me for after hours return Ridiculous I've never seen that before

Nico T. 
Rating:
5.0

Customer did not leave a comment.

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Your availability for other convenience is appreciated even though there's a premium for it. Thank you.

DANIEL O. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Alice P. 
Rating:
5.0

The “dealer” was lost humble and accommodating. I admire his person.

DANIEL O. 
Rating:
2.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Best customer service

LEONARD H. 
Rating:
4.0

Customer did not leave a comment.

HENRIETTA W. 
Rating:
5.0

Operator goes beyond to assist, great service and friendly attention to detail

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

kevindra D. 
Rating:
5.0

Customer did not leave a comment.

HYUN W. 
Rating:
3.0

Customer did not leave a comment.

SELONI C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

David is accommodating and exceptional to deal with.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

They are super friendly and offer great customer service. He made the transition smooth and easy.

Clarissa F. 
Rating:
4.0

The check-in and check-out app is very bad. I could not finalize it when I returned it. Very bad. Please fix it.

Simon Z. 
Rating:
3.0

The directions given were clear but the details were not clear. I turned in the truck 4 hrs after I checked it out. I was told to put the keys in the orange box. I also put the contract in the box. But I wasn't told to check in online after I took the truck back. I spoke with the salesman and told him that there was a $20. late fee but he said that there would be no fee added to my account.

FRANCINE O. 
Rating:
5.0

Very Good No Problem's.

TRAVELIS H. 
Rating:
2.0

THE TRUCK HAD MECHANICAL PROBLEMS, WHEN ACCELERATING, THE TRUCK STRUGGLED AND HAD HARD TIME WHILE DRIVING ON THE HIGHWAY. THE TRUCK WAS ALSO DIRTY NOT CLEANED. VERY DISAPPOINTED.

GLORIA R. 
Rating:
3.0

Charged way more than online quote

LOUIS H. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

Customer did not leave a comment.

Christina S. 
Rating:
3.0

The trailer I reserved was not available at the agreed upon time and location. It was supposed to be available at Paco's in Columbia. Bikers Point was not the original planned pick up location. The trailer had been returned to the Biker's location unexpectedly the day before and I had to drive over there to pick it up. The experience would have been better if the trailer had been available in Columbia as planned or if U-Haul had advised me of the change before I showed up at Paco's' However, the Biker's Point manager handled the change well and made the pickup as smooth as possible.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

NA

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Joanna B. 
Rating:
5.0

Customer did not leave a comment.

Xiomara P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

youngge U. 
Rating:
4.0

Customer did not leave a comment.

Randy J. 
Rating:
5.0

This excellent location needs dedicated Uhaul trucks so I can rent from them more. Thanks

Tonya W. 
Rating:
3.0

Customer did not leave a comment.

Erin M. 
Rating:
3.0

Customer did not leave a comment.

ANKIT G. 
Rating:
5.0

Needs No Improvement!

ZACHARY N. 
Rating:
4.0

My wife and I were almost killed because the rental had retreaded tires and one of them blew out. Additionally the tire were out of spec for DOT standards.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

StAugustine C. 
Rating:
4.0

Customer did not leave a comment.

Jon H. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Nothing!!! Just keep doing what you are doing

PAMELA O. 
Rating:
5.0

quick,fast service

Rhonda A. 
Rating:
2.0

Not an appealing location from the looks of the surrounding buildings. It worked for me for a quick return.

Claude B. 
Rating:
4.0

Customer did not leave a comment.

MAHESH R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

The truck had ashes, lighters, matches, empty bottles of alcohol, and cigar wrappers and smelled like an ashtray. I did my best to clean out the cabin and put in an air freshener. Then, while driving, a roach came out of the dashboard. Normally, I have had no issues with renting Uhaul's in the past and will probably go with them again, but I will not use this location.

MIGNON L. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo N. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
No reviews have been submitted for this location.

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