Customer Reviews for Bikers Point

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bikers Point

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Thomas V. on

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Customer did not leave a comment.

john M. on

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Also the most helpful and knowledgeable team. Thanks

Nicole H. on

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Dewanda Y Y. on

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Anthony B. on

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tanitria F. on

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Quick, convenient and good customer service!

Rupesh D. on

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Mike B. on

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The whole process was very easy, and the guy I worked with was friendly and pleasant.

Christopher B. on

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Helped me

Morgan B. on

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Customer did not leave a comment.

MARIA M. on

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Everything was great!

Ann Marie K. on

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Left brake light was out. Equipment was jammed into the space so tightly that it was difficult to get out. There is a ledge that blocks part of the parking area.

Justin E. on

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Charell M. on

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The staff person at the site was very kind. U-Haul changed the time and location of my pick up without notifying me. The tow dolly did not detach properly. I had to pay for extra time for the movers and have filed a claim with U-Haul but have not heard anything as of yet. I would not recommend U-Haul. I was transferred to different departments about five or six times (literally) and was on hold for eighteen to twenty mins each time before getting a live person. The person that I actually reached at the end was nice but ultimately said she didn’t know what to tell me and would leave a message for her supervisor to call me within 72 hrs. So I had to pay for extra time with the movers out of my own pocket bc U-Haul gave me faulty equipment that roadside had to tow to a shop to get repaired. I will not use U-Haul again.

Robert P. on

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Location was changed and I was not notified. I found out when I showed up at the originally scheduled location. This location was actually closer.

HASSAN H. on

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david was very friendly and helpful , very easy and fast service thanks to elkridge uhaul service

Steven E. on

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Joshua S. on

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This was not my initial drop off location. I was not familiar with the area and saw this location was closer then the one previously picked. The staff was very nice and helped me return the trailer with no problems.

Wei H. on

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Sarah L. on

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Had a small glitch in picking up the truck - not the fault of this location. The on-site employee was quick and very friendly in staying after closing for pickup, and even later to resolve the issue.

Linas P. on

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Robert C. on

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Jacqueline M. on

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Thomas F. on

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Tell them not to use smart phone check in option. To many constraints ie: have to pick up exactly when reservation starts, no later, or ability to check in using smart phone is lost. Even after Customer Service modified start time, after waiting on hold for 24 minutes, the App gave me error phone number already in use. Had to wait for store to open which was 2hrs.

Jonathan W. on

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The 26ft box truck had a popping noise in the rear differential also the windshield wiper switch did no work unless it was on high when you turned the wipers off the wipers would get stuck in the middle of the windshield instead of returning to the rest position. The truck was a 2006 GMC C-6500

Robert F. on

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Reservation that I had was going to be a couple days late. They contacted I guess what was corporate and was able to get me in another vehicle that was comparable in size and added car hauler so it wouldn't inconvenience me. Was really impressed with how they handled it compared to other retail customer service establishments.

TREVIA M. on

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Effective .....

amy T. on

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The amount of space to return the auto transport made things very difficult. We also weren’t really sure where we were suppose to leave the transport.

Kenneth P. on

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Terrell S. on

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Very helpful, understanding and hospitable.

TREVIA M. on

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Great service..will use again!

Amanda M. on

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The embroidery was loud, location was messy but the guy was nice and hooked up the trailer well.

Ken D. on

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Customer did not leave a comment.