Customer Reviews for Bills Automotive Center
(U-Haul Neighborhood Dealer)

255 reviews

11901 N State Rd 49   Wheatfield, IN 46392

(219) 956-3092

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 956-3092

11901 N State Rd 49
Wheatfield, IN 46392

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The only improvement I can see is to be credited for the gas you put into it. We started with 1/4 of a tank and left it with 3/4 of a tank. We just weren't sure how the mileage would go so we obviously overfilled it. Needless to say that was a costly mistake.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great place and the people were very helpful

John Z. 
Rating:
3.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

The truck was dirty

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

jeffery C. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

My experience was fast and time efficient. Thank you!

Melissa S. 
Rating:
5.0

Was the best Experience I could ask for. The staff was super friendly and me being handicap ♿ they went above ad beyond to make it very comfortable.

Elmer P. 
Rating:
5.0

They were helpful and friendly and had all the information I needed.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
1.0

Took money again after charging me $203 from the pick up place. Don't get it.

Nicholas T. 
Rating:
5.0

Absolutely wonderful people to rent from! Christine was a pleasure to work with. Friendly folks at a friendly price ♥️

Sandra V. 
Rating:
1.0

Remove your equipment from this location. Your items are not being cared for properly. Our usual trailer was left open. Filled with snow on the inside. When we finally got the snow out it was a dirty mess underneath. These people don't care about anything. Uncaring, hand you paperwork and tell you its out there somewhere in a field. No checking to make certain your equipment is going on the correct vehicle. No proper check in.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

They were very helpful and kind. Excellent place to get a moving truck

RANDY S. 
Rating:
5.0

nice people

John M. 
Rating:
5.0

2 rentals in 2 weeks. Very happy with the equipment, the condition of the equipment, the available boxes & dolly, and the courteous and friendly service. Would be happy to use their service again.

marcy B. 
Rating:
4.0

Vehicle had coffee or soda spills on seats Windshield wipers were worn out Could hardly see when got into rain Windshield washers didn't work

Michael B. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Fast and Easy truck drop-off!

Jerry S. 
Rating:
5.0

The owner came out and replaced a fuse so that the lights worked! No charge! Very happy

William C. 
Rating:
4.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Awesome customer service!

Christine E. 
Rating:
5.0

Nothing

John Z. 
Rating:
5.0

Very courteous, helpful, had everything we needed. Quick check in and departure. I would give them 50 stars.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Autumn V. 
Rating:
5.0

Everything went very well.

KATHY M. 
Rating:
5.0

GREAT CENTER! VERY HELPFUL PEOPLE! HIGHLY RECOMMEND!!!

PAUL C. 
Rating:
3.0

Only issue was so far from house based lack of trailers. Handed me papers and provided no guidance which was odd based on past experience with U Haul and when dropped off they had people helping everyone

Ian R. 
Rating:
5.0

Things went v

Linda K. 
Rating:
2.0

The truck did not come with a ramp and we were not told that until already picking it up. Made for a much harder move.

Allyssa O. 
Rating:
3.0

Customer did not leave a comment.

Daryl K. 
Rating:
5.0

If you really want to improve every u-haul renting experience, send everybody to Bill's Automotive in Wheatfield, Indiana! TWO THUMBS UP FROM THIS SATISFIED CUSTOMER

robert w H. 
Rating:
5.0

Very easy process and convenient.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Lendon S. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
4.0

Took 45 mins to get the truck which severely tampered our time, but it was the uhaul website, not the location. Otherwise, everything was easy and stress free.

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Helen Q. 
Rating:
3.0

I reserved the truck for 8am on line. When my son in law picked up the truck, there were major computer issues and it took an hour to get the truck.

Karen W. 
Rating:
5.0

They told me that I had to pay 1100 dollars when I got there to pick up the truck they only charged me 900 dollars and gave me 4 days instead of 3 to use the truck I had a great experience great truck very happy

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Debra E. 
Rating:
1.0

Uhaul was filthy, dog hair all over . Dirt in the interior just disgusting. Not to mention truck wasn't road worthy . It had tire sidewall punctures and brake seal was bad.lucky I made it

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
5.0

I rented at Bills Automotive in Wheatfield. Overall excellent service and very polite and friendly to deal with. I will use them again.

SCOTT F. 
Rating:
5.0

Recommend Bills Automotive instead of that STAYLOCK STORAGE in Demotte IN. which was the original preferred drop off. I wasted almost an hour trying to return the truck at Staylock Storage. There was no way to contact anyone there, the signs on the closed office was 6 days out of date. It was horrible. Bills Automotive on the other hand was open, friendly and pleasant.

David S. 
Rating:
1.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

tim C. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

megan B. 
Rating:
5.0

Customer did not leave a comment.

Wes M. 
Rating:
5.0

Customer did not leave a comment.

Elmer P. 
Rating:
5.0

Bill's staff made my experience quick and easy, very professional and made me feel like family. Highly recommend Bill's, no matter what your looking for they can and will help even if they recommend you elsewhere. Bill's can get it done.

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Bill"s was awesome, I just wish there was a location here in Rensselaer to pick up. I would definitely use Bill's again since there isn't a local place.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

dawn B. 
Rating:
4.0

Returning a rental after hours is a joke. I am 60 years old and not great with computers.

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Shelley P. 
Rating:
5.0

I just dropped the trailer off after hours, so I had no interaction with the staff this time. past experiences at this location have been favorable. location has a equipment availability issue at times.

DAVID H. 
Rating:
3.0

This comment is about the truck I drove. The transmission took a long time to shift to higher gears both when it was full and when it was empty.

Garry W. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
4.0

Although I had a reservation and pre-paid with credit card, I was sent to the wrong location for pick-up. This error cost me valuable time. I also requested a furniture dolly and pre-paid, no furniture dolly @ location, no communication regarding lack of equipment. Overall a decent rental experience as the staff were friendly and tried to meet our needs. I recommend calling location a day or two prior to arrival to verify your reservation, location, and equipment are correct, and available.

Kathy O. 
Rating:
3.0

Everything was fine, people were friendly and helpful.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

I picked up on Saturday morning when the location opened and the truck was ready for me. Friendly staff. The entire process went very smooth and quick.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

issa B. 
Rating:
2.0

Apparently no one checked the truck before I rented it. Garage remote left from previous rental. I had to disconnect the tow dolly to load the truck. After putting it back on I had no lights on the dolly. Waited 3 hours for roadside assistance in the driveway. Bad wiring connections on the trailer blew 3 fuses on the truck. Windshield was filthy inside and out. Had to clean it twice to see.

David E. 
Rating:
2.0

Pro 1) She was very pleasant to deal with 2) Truck was ready Con 1) This location gave the pads that I preordered away to someone that wanted last minute pads 2) Truck said it was between 1/4 and 1/2 on the fuel gauge, once I drove away it was on 1/4 tank, why isn't the truck full, not happy that I had to go to the nearest fuel station before leaving. 3) WiFi connection issues, had to use her phone for my pickup contract, took 1/2 an hour.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Cecil B. 
Rating:
3.0

Customer did not leave a comment.

Ed F. 
Rating:
3.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

not upfront with me on the "TOTAL" cost of the truck rental when I called to inquire the rental fee.

WAYMAN C. 
Rating:
5.0

Customer did not leave a comment.

terry C. 
Rating:
3.0

Everything went good except I was given only a quarter tank of gas and I returned the truck with almost a half of tank and was surprised that U-haul didn't reimburse or do anything for the customer. But other than that it was good.

Kyle C. 
Rating:
3.0

Provide some assistance with the initial hookup. Very confusing. Could have used some help lifting the draw bar onto the hitch ball.

JAMES M. 
Rating:
4.0

require all of your locations to forward phones to your main number, it would've saved me a lot of time, however, this location was great, friendly staff, prompt. thanks

James G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

I was charged almost triple the price when we picked up the truck instead of picking the truck up where we didnt need to pick up the truck i will never use uhaul again as far as I'm concerned you owe me some money back bad buisness practice on your part what can we do or who can we talk to about this concern location in question wheatfield indiana thinking about taking this Matter to small claims court...

maria S. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Came to Truck Stop to Pick up the Tow Dolly and was very professional and courteous. arrived quickly allowing me to coordinate Towing of my Rv to Repair Shop. Everything came together in perfect time and sequence making my blood pressure remain normal LOL! Even though we had this break down and plans disrupted U-HAUL and everyone involved, from start to finish, made this experience easy and worry free! My Wife and I Truly Thank You! we will always call U-HAUL!

tim W. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
2.0

Customer did not leave a comment.

Venus N. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
No reviews have been submitted for this location.

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