The experience was friendly and fast. No additional notesPaul H.
Customer Reviews for Bills Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jesse A.
Customer did not leave a comment.Anna G.
Customer did not leave a comment.Jasmyn N.
Customer did not leave a comment.Jesus M.
Very helpful.Chrystal W.
Over charge my bank account/ got an estimate got charge right away when I return truck rented got a receipt for different amount less than the estimated.didn't get $ returns to bank accountLaura V.
The location on u-haul's app indicated it was a u-haul truck share 24/7 location. It's not. I was only able to p/u at the on site business hours since the keys are kept with the local business. Not Truck Share 24/7 not as advertised at this location.Adolfo C.
Customer service was excellent. Unfortunately, the store had a network issue which delayed approval of my checked-in rental. The team at the store resolved the issue in just a few minutes.David B.
Customer did not leave a comment.Stephen L.
Staff was extremely nice in the non-U-Haul store and capable but this is not a conventional U-Haul site. Pick up was hassle free.Mohammed M.
Customer did not leave a comment.Darren A.
Customer did not leave a comment.Ko Jen T.
Staff was friendly and knowledgeable. Smooth transactionJaime M.
gave me a truck had a broken gas tank, and uhual can't find a replacement truck for me. I had to unload a full truck furniture and found a moving company. By the way, Uhual still charged me.Peng Y.
Customer did not leave a comment.robert P.
Customer did not leave a comment.michael P.
Customer did not leave a comment.Herbert T.
very bad service. we rented a truck at 4pm and returned it the next day at 3pm. they charged us for 2 days rent. they said we should have returned it the same day. I will report to BBB. Uhaul should not have dealer like bills smoke shop. they will mess up their reputationEdvin C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.TOBY K.
Customer did not leave a comment.Curt B.
Customer did not leave a comment.James R.
The inside of the uhaul truck was disgusting, there were dirty q-tips and strange hair all over the seats.Marisol A.
Amazing experience!Amy P.
Customer did not leave a comment.ANDRES Z.
While the site in Sylmar was excellent. We were sent to 4 different sites in a 24 hour period. One site (Ventura) had the courtesy to call us to let us know the truck did not arrive. Another site ( Sherman Oaks) did not call to tell us the truck was broken and not available. We drove for an hour to get to Sherman Oaks to find this out. We were then diverted to Sylmar. The whole pick-up experience set us back many hours during a critical time period.ERIC K.
Service was great. In and out in about 5 minutes.Richard M.
Everyone was very friendly, helpful and made sure to answer all my questions. I'll be back.Michael G.
The drop off location did not give me a receipt. He told me I'd receive one via email I never did. I was charged 166.00 which should have only been for gas when I called they told me to call uhaul. As the location in Las Vegas shouldn't have charged me. Horrible experience that I'm still trying to work out with my credit card company. Never again will I rentLinda F.
Great service!Ray B.
Probably the best place in Sylmar to get a U-Haul Bill's smoke shop there are very friendly and have way above average serviceRonald A.
Customer did not leave a comment.guadalupe A.
I had a horrible experience at this location. I need a manager to contact me ASAP. They over charged my credit card and won't help when I called this location to inquire why there are additional charges. My name is Alvaro Rodriguez and my number is (818) 621-7653.Aurora M.
Excellent serviceOmar C.