Customer Reviews for Binges Ltd
(U-Haul Neighborhood Dealer)

200 reviews

37319 Little Mack Ave   Clinton Township, MI 48036
(Off Groesbeck N of 16 Mile next door to Krogers)

(586) 465-6329

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/27/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(586) 465-6329

37319 Little Mack Ave
Clinton Township, MI 48036
(Off Groesbeck N of 16 Mile next door to Krogers)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/27/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Antoinette S. 
Rating:
5.0

The 10 ft truck I rented had a dirty muddy drivers cab from the previous customer. I cleaned it completly after my use.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Ensure that the website isn't experiencing issues. I was there over an hour trying to connect to the website & application with a customer service rep on the phone (Noah). I ended up having to reschedule for the next day because the site was down only to experience a thunderstorm the next day & having to reschedule.

Angelique P. 
Rating:
4.0

Customer did not leave a comment.

Zachary Z. 
Rating:
2.0

Customer did not leave a comment.

William K. 
Rating:
5.0

I just didn't know what to do when I dropped the truck off There wasn't directions I could find in the emails. And customer service for Uhaul is a 40 min hold on the phone.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

ANTIONIO THEODOR B. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

MASON C. 
Rating:
5.0

Very polite and professional will be back if needed great service!

Marquise L. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

There was no inspection done to make sure all equipment was proper. Which lead to the hitch falling off while on the road.

Tori B. 
Rating:
5.0

Customer did not leave a comment.

Dormina D. 
Rating:
2.0

It was a horrible experience!!! I was originally supposed to pick up the truck at Hall road and Gratiot but UHAUL changed the location the day before. When I got to the pick up location, they advised my charges would be $739.00. I got into the truck and turned it on and noticed the low tire pressure, check engine, and battery lights were on. I told the gentleman about my concerns and he advised that it was a problem with the sensors and he advised UHAUL of the problem. He wouldn't let me take another truck. I couldn't believe a national company like UHAUL would let a customer drive a truck with engine, tire, and battery lights activated. I did not feel comfortable driving the truck but I had no choice because I had to move my son to Maryland for school. I was greatly disappointed, shocked, and amazed at the lack of care or concern from the gentleman about the truck. When I returned the truck to the location in Maryland, it was closed so I tried to check the truck in using the phone app. The app couldn't find my location even though it was activated on my phone. After about 8-10 attempts, I was able to check the truck in. When I get home, I noticed the charge increased approx. $50.00 for the pice of crap truck I rented. There was no explanation why the fee increased and I would like a representative to call me about the higher charge because this was the WORST experience I have ever had Can you imagine driving out of state in a rented truck not knowing if it was going to break down????? I was so stressed out and I blame UHAUL for making this trip which was supposed to be exciting and a new adventure for my son the worst experience ever!!!! I will never rent from UHAUL again and I will NOT recommend them to anybody!!! I took a week to send my reply because I wanted to calm down but I am still very upset and angry about this experience.

Curt R. 
Rating:
1.0

Location is automotive repair shop with a fenced barking dog next door that barked at us the entire time we checked out.

John S. 
Rating:
3.0

The online check-in was a terrible experience. It was very time consuming and I encountered numerous problems. I will never use online check-in again.

Steven C. 
Rating:
3.0

Give the actual cost of rental on line instead of adding a couple hundred at pickup.

Jennifer B. 
Rating:
2.0

Driveway full off ice and limited parking spaces

Rodolfo M. 
Rating:
3.0

Originally the person at the counter was not inviting or friendly, but afterwards was pleasant.

MICHELLE LYNN H. 
Rating:
4.0

I wasn't told to bring the company credit card with me to pick up the unit. I thought that, since I made the reservation with the card, that was the card that would be billed. Instead, my driver had to use his personal card. Please let people know this ahead of time so they can be prepared. Also, the rear view mirror mount was broken. When it was reported to management, they already knew about it, but hadn't got around to fixing it.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

Kaitlin K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Allana K. 
Rating:
3.0

Customer did not leave a comment.

Adam C. 
Rating:
2.0

The trailer was homes up wrong. The chains and wiring harness were not properly shortened, allowing them to drag and wear through. I had items with water damage. I called in a claim and the insurance company denied it as water damage is not covered. I RENTED A COVERED TRAILER TO PROTECT MY DECEASED FATHER'S GOODS WHILE TRANSPORTING THEM FROM MICHIGAN TO GEORGIA! I had a reasonable expectation for protection. It didn't happen. I'd at least like a photo replaced that only costs $44...

ROB W. 
Rating:
5.0

Great people...easy in and out.

Eric V. 
Rating:
1.0

Scary dark road, looks very sketchy.

Ariel C. 
Rating:
1.0

The directions were unclear and I spent a half hour in the rain standing outside of the truck while a chat rep asked me to provide a passport, rental agreement, or verification of employment (because all of those are available on a whim on a Saturday afternoon). I paid for furniture pads and none were provided. It took three separate requests to get a refund.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
3.0

Customer did not leave a comment.

Dalton B. 
Rating:
5.0

Customer did not leave a comment.

kAYLAH M. 
Rating:
4.0

Quick and easy pick-up and drop off. will use again

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
3.0

Customer did not leave a comment.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
2.0

Had to jump start truck while out on a move twice. Truck also seemed to only be getting about 4 miles to gallon.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
5.0

Great customer care and we'll informed, great staff

Donald A. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Demetrius H. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
1.0

Return my money for the rental dolly and blankets, like you always have, if they are still tagged and not used. I did not use anything I rented, but the truck and to charge me for it when it would have been there regardless if I reserved the equipment or not, is a ridiculous answer.

Louis H. 
Rating:
4.0

Customer did not leave a comment.

Chelsea M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Henry K. 
Rating:
3.0

Location was difficult to locate. Drop off was easy once there

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Mel H. 
Rating:
3.0

Customer did not leave a comment.

Rachel D. 
Rating:
5.0

The guy was very nice and when I need to use uhaul again I will be going back with this guy thank you for the awesome customer service

Charity H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

It really doesn't matter what features you sign up for, because they'll charge you for extras anyways. Also, they add on extra days so make sure you check your final receipt.

Susan H. 
Rating:
2.0

I had to unhook the trailer my self. Walked I. They said here is paperwork and all set. No hello goodbye nothing. Very cold people. Glad I didn't hurt myself dropping it off. It was not a good return experience. Would never use this place. And besides it 1/2 mile from my house. And me and my company rent a lot from uhaul.

Chris A. 
Rating:
5.0

The staff at this U-Haul location are all well trained, helpful and very friendly!! I highly recommend this location to rent equipment from.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
2.0

Vehicle condition was acceptable but not great. Location is very difficult to find. Only 2 trucks seen on lot. Not where I called to reserve the truck.

Alan G. 
Rating:
5.0

Nothing Great Service

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

TOM G. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
3.0

I order this trailer from 13 and Ryan for 4 days. I gave my credit card info. Then I got an email that they did not have the unit I orginaly ordered a 5'x8' Sent me to Binges who said I did not pay as 13 Ryan did not credit the payment information. Now I am getting charged an additional day when I thought I returned it a day early.Your 800 person said I could return it any time on 4/22. Binges was nice but the record of my order was incomplete from 13 & Ryan. Please advise

daniel O. 
Rating:
2.0

Customer did not leave a comment.

Takashi I. 
Rating:
5.0

My move was a breeze using this location of uhaul. I have used uhaul a few times in the past and this location is the best yet! No wait for pick up or drop off and very friendly also.

EVAN S. 
Rating:
3.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Great customer service!

Janice W. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Fast good service

KENNETH S. 
Rating:
4.0

very friendly

edwin S. 
Rating:
5.0

Customer did not leave a comment.

Timeka P. 
Rating:
4.0

Customer did not leave a comment.

eugune F. 
Rating:
4.0

Very clean truck. Easy 24hr drop off. Would recommend this location.

JASON M. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

They were very helpful and courteous.

Bernie B. 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE C. 
Rating:
3.0

Customer did not leave a comment.

STERLING M. 
Rating:
3.0

fix the parking lot and tell the man behind the desk to not be so grumpy.

Ray F. 
Rating:
3.0

Customer did not leave a comment.

SAM F. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

When moving from urban area to rural area, advise customer before reservation is made. It's not customer's responsibility to see where rentals should be. Your supposed to be providing a service.

DENNIS E. 
Rating:
5.0

Good personal service and friendly.

DWIGHT B. 
Rating:
2.0

Was difficult to find -so its inconvienant for an out of towner.

BRANDI L. 
Rating:
5.0

The gentleman (Michael) @ this location was awesome, he went above and beyond from helping me with my reservation to renting my equipment, he even called me ahead of time to help me with his location directions and to make sure on was on schedule. Great customer service @ this location! Defiantly will rent from her again.

DAMIAN A. 
Rating:
2.0

Employee was extremely rude. Called us to remind us that we were 5 mins late and accused us of not knowing where we were going

James J. 
Rating:
5.0

whole rental process was very easy and affordable. Pick up and drop off were also very convinient. Truck was trouble free and economical to run. Only thing truck could have used was a snow brush as we experienced an unexpected snow fall. Customer service was very friendly. Will be back to same location for any future rental needs.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

JANET J. 
Rating:
5.0

Perfect service.

Gerry D. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

nothing

mark G. 
Rating:
3.0

Soaked me $15 for a 4 to 7 pin adapter. I thought a trailer that size would have a 7 pin plug my truck accepts. No loaners or adapters available except for $15. Too bad. Not renting again.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

NATALIE M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE M. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

No complaints, went great.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
No reviews have been submitted for this location.

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