Customer Reviews for BJ's Bait & Feed Two

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BJ's Bait & Feed Two

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courtney B. on

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Dropped off the item 2 days early then I get charged $20 for after hours drop off when they were standing there staring at me while I limped back from my truck to disconnect the trailer with my bad hip

richard B. on

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Uhaul trucks could use stronger axles, steering components etcetera...

robert H. on

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Overall great customer service. Very pleasant and smooth transaction..

Francisco P. on

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Customer did not leave a comment.

Katina B. on

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Rented the car hauler at 1:00 P.M. and it was due back by 11:00 P.M. on 10/07/19 and had the trailer back at the drop off location at 7:59 P.M. and left the contract in the drop box as instructed and followed the check i/drop off steps on my mobile phone to keep from being charged an additional $20.00 and got an email yesterday that the trailer was checked in by the business at 1:30 P.M. and I WAS GETTING CHARGED THE $20.00 LATE RETURN FEE!! WILL NOT USE UHAUL AGAIN FOR THIS REASON!!!!!

Mark C. on

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A field out in the middle of nowhere with no cell service to do the online closeout. A field with a gate and a fence. We called to try to finish the closeout after leaving and got transferred to 5 different people who could not and did not solve the problem. I ended up getting charged an extra day because I could not end the reservation at the drop off. I

Dianna G. on

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I cant think of anything. I had some bad experiences with Cobb AND his wife. I would NEVER go there again. So I went to bj bait and they're always polite respectful and professional. They get me in and out, take care of me. Cant say any of that about Cobb's.

James E. on

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Why am I being e-mailed at 10pm when I have to get up at 3:30 am to drive a school Bus?

Matthew S. on

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Very nice people at this location. Everything was ready to go and no hassles. Great job

Suzie P. on

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Customer did not leave a comment.

James E. on

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Courtious and helpful as well as friendly. The ramp trailer is exactly what I needed and it towed well. The open times for this shop is great. Will be back next time I need a trailer.

wayne S. on

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Customer did not leave a comment.

Mike J. on

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Very knowledgeable and helpful folks. Will do business again.

Mike J. on

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Quick and easy return

John S. on

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Nothing price was just right for motorcycle trailer.

Richard B. on

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Read above comment I will not recommend U-Haul to anyone

John H. on

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Customer did not leave a comment.

Leon C. on

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Patsy C. on

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Larry B. on

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I attempted, several times, to use the online process to check my rental back in and could not due to lack of signal for my mobile phone. When I got home and logged in on my WiFi I then needed pictures of the vehicle which was 25 miles away. Needless to say, the process needs to be spelled out so if there’s no signal I know what to get before leaving the rental. I feel being penalized for bringing the rental back early is unnecessary.

neville R. on

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Give me back the extra fees. Gas and mileage. I drove the truck straight to my house then to my new house. Among other fees that popped up to complete the process. When I made my initial payment I thought that was it. Bs.

Matthew S. on

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Great service and friendly staff. Thank you.

Silvia C. on

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Customer Service wasn't followed through...Bobbi had been waiting on me previously ...then all of a sudden she went to walk her dog...per her husband...WHAT????? Once she had my money she was through with customer service...She was short with me when I asked her to walk with me around the truck to confirm any damage...she told me to do it myself...and up in some tall grass I could hardly walk in! I had already had a bad experience at another location earlier before hearing about this location a few miles apart...I would encourage anyone to be guarded when renting in this town...Niceville may be 20 miles away...but hopefully the people are SINCERE and NICE...NOT PRETENTIOUS and RUDE...I DON'T PLAN TO EVER RENT IN THIS TOWN EVER AGAIN!!!

James K. on

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Eric W. on

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Gregory R. on

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Steve R. on

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JOEY M. on

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Larry H. on

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Rude U-Haul representative, cargo hold was dirty, cab was dirty as well. The cargo area had to be cleaned before we could begin loading our possessions, truly the first bad experience and worst experience we’ve had with U-Haul. Upon returning the truck the same U-Haul representative had the same terrible attitude as when we first arrived to transact the rental.

savannah G. on

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Customer did not leave a comment.

VIOLA F. on

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Customer did not leave a comment.