Customer Reviews for BJ's Bait & Feed Two
(U-Haul Neighborhood Dealer)

173 reviews

3841 Hwy 83 N   DeFuniak Springs, FL 32433

(850) 892-0101

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 3 pm

Services at this Location:

Contact Us

(850) 892-0101

3841 Hwy 83 N
DeFuniak Springs, FL 32433

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 7 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed. Location has great hours. The equipment I needed was there. Made reservation online. Smooth check out/check in. Will use them again. Will highly recommend.

James E. 
Rating:
3.0

No one was at the location, so I had to do the online check in, even though the hours listed stated they were open until 6pm.

Joseph T. 
Rating:
5.0

I have used this location several times, it is pretty much an easy experience. Check in get the truck or trailer and go. Check in is easy too. The equipment works and gets the job done. The employees know what they are doing and makes it simple. I will use them again.

JAMES E. 
Rating:
4.0

Because charge me an after hour fee and clean fee. That I have never been charge before. The truck had a little dirt in the back and I know that y'all don't clean them. I have been using U-haul for a lot of years

Cathy F. 
Rating:
3.0

was not open at all. It said on line it would be open. The online return was not easily done.

DARRELL S. 
Rating:
3.0

Customer did not leave a comment.

SCARLET A. 
Rating:
5.0

Customer did not leave a comment.

STEVE A. 
Rating:
5.0

Customer did not leave a comment.

dennis T. 
Rating:
2.0

This was the 3rd truck rented within a 3 week period. The 2nd truck was on empty when we picked it up and when turned in , it had more than a 1/4 th of a tank of fuel. Truck clean both times truck was rented. This 3rd time I had someone else drive the truck. He failed to put gas in the truck and I was charged extra for it. There was a film of what desler said was mud. I WAS CHARGED for that. The truck was turned in a day early. I did not get crefit for that or when I gave more gas on 2nd truck than I should have. I have been fair on my part but feel like I was not treated fairly by Uhaul dealer in DeFuniak Springs Fl. I.will have to rent another truck later on this month to finalize my move and it will not be thru B J's Bait in Freeport/DeFuniak Springs. Pleas don't tell me to read the contract again . That works both ways

Rikki N. 
Rating:
2.0

Bait shop with no room to drop off trailer. Seems like a corporate issue when you over populate a location with equipment.

Aaron M. 
Rating:
4.0

Customer did not leave a comment.

IMELDA M. 
Rating:
5.0

Staff at BJ's Bait Uhaul has been very helpful and great to deal with over the years of doing rentals with them.

Steve R. 
Rating:
3.0

Great job!

Brian C. 
Rating:
5.0

I always get my uhaul with her. Theres another location but that guy has an attitude and they're not always there. I couldn't drop it off. Had to wait. The bait place people are always there and those ladies are so helpful. I love the bait place. They go above and beyond to take care of you.

Dianna G. 
Rating:
3.0

What used to Total about 35 minutes

carl W. 
Rating:
2.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Very good

Lennie A. 
Rating:
1.0

The employee who we dealt with in order to rent the dolly was extremely rude, loud, and unhelpful. As me and my buddy were outside after connecting the dolly to my truck his girlfriend went inside to use the restroom and heard the employee (not sure what her name is) talking disrespectfully about my buddy and I. Will never use this location to rent ever again.

KADAEN S. 
Rating:
1.0

Have the truck size that customer reserved and not just put them in what's available on the lot.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA T. 
Rating:
3.0

Poor cell service in the area, wifi access at location would speed up customer registration for dispatch.

michael O. 
Rating:
4.0

Everything was great and did all on-line so fast and easy to do. People were friendly and helpful throughout the entire process

Lester R. 
Rating:
3.0

Although the concept of the 24/7 truck share app is good, the execution needs to be improved: 1) when speaking with the person on the phone it turns out that she got my email address wrong so I had to spend over an hour on the phone and speaking with several people to get that fixed. Couple that with number two. 2) When turning my truck in, the connectivity was so bad that uploading and downloading took several attempts, minimum two, along with refreshes the process easily took twice as long. I was attempting to turn this truck in for an hour instead of the 15 minutes your company sites. Improve connectivity as in better wifi at the site and have your phone people listen when things are being spelled. I wasted almost two hours because of this issue and the email spelling. This is unacceptable customer service. I will be very reluctant to rent from UHaul again. If this is supposed to be a convenience there was nothing convenient about it.

karl F. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto F. 
Rating:
5.0

Good place

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Great experience with rental both check out and return Thank you

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
1.0

The truck was full of German roaches. When we opened the back they scattered everywhere. We had to spray the truck before we could use it and I would not have used it at all if I had to transport my household goods. They would have all be infested. Disgusting!!

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

B O B B I E N A B E R S ! ! ! made my business EASY! I was transporting a bike to Chicago, and BOBBIE told me she'd do everything she could to accommodate me with the trailer I needed, and... She did!!! Thanks BOBBIE!!!

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
4.0

Customer did not leave a comment.

Keara B. 
Rating:
4.0

Customer did not leave a comment.

Savannah G. 
Rating:
4.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

The online stuff takes longer than actually picking up the trailer, which is fine, because I did it in my home. I don't know if this was the exact same trailer I have rented before, but I really like it. It is easy to load and it pulls well. The service is great and this time I didn't even have to hook it up, it was done for me.??. I have rented here before and I will again.

James E. 
Rating:
5.0

Was there less than 5 minutes. Did let them Know about equipment problems.

Toni N. 
Rating:
5.0

Very well helpful with getting everything together to help me in this situation big thanks

HARVEY W. 
Rating:
3.0

The drop off location was a bait shop.The person behind the counter was still talking on her phone when we walked in.We had to wait a couple of minutes before being recognized. No real greeting.

Linda M. 
Rating:
5.0

Very easy and knowledgeable team.

Julie S. 
Rating:
3.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

I would have to think long and hard to find something to improve! These guys were very courteous and helpful. Other u haul places could learn from BJ's BAIT.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Caroline S. 
Rating:
2.0

I was advised by Uhaul to pick up my truck at 9am. When I arrived at the location the lady that runs the bait shop said she could not rent it until 9:15am. No big deal, but then she said I could go online and request it for 24/7 and I could get the truck now. I have never completed any steps for the online reservation completion online. After the failure for the site to upload my driver's license, the lady advised, "well I can go ahead and see if the system will let me log in." There was a huge lack of communication and customer service. Simple questions asked seemed to be things I should have known. In the past, someone would walk around the truck and ensure the already damaged areas were acknowledged. The gas tank was the last thing checked, but NONE of that happened on this rental. I was suppose to confirm everything on my own. I think this is a huge loss for Uhaul to have the customer take full responsibility for ensuring everything is correct with the RENTAL items. In the end I felt completely frustrated and disrespected because I was treated like I should have known all the steps I needed to take. When it was CLEAR I was upset with the process, a friendly smile or empathy would have gone a long way. I'll be taking my business elsewhere when we move in the coming months. Really disappointed!

Jennifer B. 
Rating:
5.0

Bobbie was very helpful.

Rudolph H. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
4.0

I am glad the person was patient with me and let explain thing about the pickup location

Bobby K. 
Rating:
4.0

Very nice people

Jerald H. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
2.0

The lady at desk was rude and not friendly. Also don't like the set up oh not being able to get location set closer.

Rebecca G. 
Rating:
3.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Very easy drop off, the folks were very friendly and helpful in showing the proper place to put the transporter. Couldn't ask for a better experience.

James K. 
Rating:
5.0

Customer did not leave a comment.

beale D. 
Rating:
2.0

The lady was abrupt, said that I needed to haul it to the location they wanted it parked, and drop it there. Then said I would have to wait if I wanted a receipt for her computer to start. The feeling I got was that I was an inconvenience to be there. The place is a bait shop and smells like one, not the place for someone with respiratory problems.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

JOEY M. 
Rating:
5.0

This experience was made pleasant and uncomplicated. I got what I needed and I was pleased with the friendliness of the staff.

harvey S. 
Rating:
1.0

Stop overcharging for extras like $30 for putting gas in when it gets below 1/2 tank, charging $25 for throwing away an empty water bottle and being rude on the phone. I've rented a lot of U-Hauls in my 45 plus years of moving and I've never been treated like this. Most U-Haul places work with customers but not these people. Nickle and diming a customer is no way to do business!!!! We will never use these people again!!

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Geary R. 
Rating:
5.0

Always professional here at this location and helpful

robert L. 
Rating:
5.0

I very much want to complement Daniel the area field manager. He was very helpful to me. Called me directly and was very polite, and as I said helpful.

Frank S. 
Rating:
5.0

Everything was as expected. Service was efficient once the computer decided to boot up. Equipment was very nice, low mileage, clean.

James E. 
Rating:
5.0

Outstanding and courteous service. Had to make a last minute change to the reservation and BJ was most accommodating. Would use them and recommend them any time.

Benjamin W. 
Rating:
5.0

Great as always.

Matthew S. 
Rating:
5.0

Excellent service

Charlene N. 
Rating:
5.0

Customer did not leave a comment.

Libby J. 
Rating:
4.0

Just earlier hours

Niels A. 
Rating:
5.0

Great staff, very helpful. Great location, easy in and easy out.

Steve R. 
Rating:
1.0

Dropped off the item 2 days early then I get charged $20 for after hours drop off when they were standing there staring at me while I limped back from my truck to disconnect the trailer with my bad hip

courtney B. 
Rating:
4.0

Uhaul trucks could use stronger axles, steering components etcetera...

richard B. 
Rating:
5.0

Overall great customer service. Very pleasant and smooth transaction..

robert H. 
Rating:
5.0

Customer did not leave a comment.

Francisco P. 
Rating:
1.0

Rented the car hauler at 1:00 P.M. and it was due back by 11:00 P.M. on 10/07/19 and had the trailer back at the drop off location at 7:59 P.M. and left the contract in the drop box as instructed and followed the check i/drop off steps on my mobile phone to keep from being charged an additional $20.00 and got an email yesterday that the trailer was checked in by the business at 1:30 P.M. and I WAS GETTING CHARGED THE $20.00 LATE RETURN FEE!! WILL NOT USE UHAUL AGAIN FOR THIS REASON!!!!!

Katina B. 
Rating:
1.0

A field out in the middle of nowhere with no cell service to do the online closeout. A field with a gate and a fence. We called to try to finish the closeout after leaving and got transferred to 5 different people who could not and did not solve the problem. I ended up getting charged an extra day because I could not end the reservation at the drop off. I

Mark C. 
Rating:
4.0

I cant think of anything. I had some bad experiences with Cobb AND his wife. I would NEVER go there again. So I went to bj bait and they're always polite respectful and professional. They get me in and out, take care of me. Cant say any of that about Cobb's.

Dianna G. 
Rating:
5.0

Why am I being e-mailed at 10pm when I have to get up at 3:30 am to drive a school Bus?

James E. 
Rating:
5.0

Very nice people at this location. Everything was ready to go and no hassles. Great job

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Suzie P. 
Rating:
5.0

Courtious and helpful as well as friendly. The ramp trailer is exactly what I needed and it towed well. The open times for this shop is great. Will be back next time I need a trailer.

James E. 
Rating:
2.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Very knowledgeable and helpful folks. Will do business again.

Mike J. 
Rating:
5.0

Quick and easy return

Mike J. 
Rating:
5.0

Nothing price was just right for motorcycle trailer.

John S. 
Rating:
3.0

Read above comment I will not recommend U-Haul to anyone

Richard B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Leon C. 
Rating:
5.0

Customer did not leave a comment.

Patsy C. 
Rating:
1.0

I attempted, several times, to use the online process to check my rental back in and could not due to lack of signal for my mobile phone. When I got home and logged in on my WiFi I then needed pictures of the vehicle which was 25 miles away. Needless to say, the process needs to be spelled out so if there's no signal I know what to get before leaving the rental. I feel being penalized for bringing the rental back early is unnecessary.

Larry B. 
Rating:
3.0

Give me back the extra fees. Gas and mileage. I drove the truck straight to my house then to my new house. Among other fees that popped up to complete the process. When I made my initial payment I thought that was it. Bs.

neville R. 
Rating:
5.0

Great service and friendly staff. Thank you.

Matthew S. 
Rating:
2.0

Customer Service wasn't followed through...Bobbi had been waiting on me previously ...then all of a sudden she went to walk her dog...per her husband...WHAT????? Once she had my money she was through with customer service...She was short with me when I asked her to walk with me around the truck to confirm any damage...she told me to do it myself...and up in some tall grass I could hardly walk in! I had already had a bad experience at another location earlier before hearing about this location a few miles apart...I would encourage anyone to be guarded when renting in this town...Niceville may be 20 miles away...but hopefully the people are SINCERE and NICE...NOT PRETENTIOUS and RUDE...I DON'T PLAN TO EVER RENT IN THIS TOWN EVER AGAIN!!!

Silvia C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
1.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
1.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

JOEY M. 
No reviews have been submitted for this location.

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