Excellent customer service and communication at the Cranbrook location.
TERESA D
Customer Reviews for Black Metal Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Parking was horrible for drop off.
cody nPoor communication from website. Site contractor in creston had temporalily closed down due to illness and surgery, this was not provided for. web booking did not communicate alternate site and had to contact website as I had booked online, where I was told to go to Cranbrook (a distance of 116km) to pick up booked equipment. Then continued to Calgary for my trip, return to Creston unload and then return to Cranbrook (again 116km return) return trailer and conclude booking. Compensation for the inconvenience of the circumstances is requested.
BRIAN GWell done guys!
Alan DThe guy that was there was really nice and helpful. Would go back just for the employee
Francesca FTake a picture of the fuel gauge I got charged for leaving the same amount as when I picked it up. Also not informed about extra km charges..😔 Was charged extra $50 for 10 extra Kms.😠
barry pThe prompt and friendly service was greatly appreciated. Details and instructions were clear and concise. The return to same location price made it very affordable. Well done!
Leonard MI recently rented a U-Haul motorcycle trailer, and the experience was absolutely top-notch! The trailer was sturdy, easy to hitch, and made my transporting needs a breeze. The staff were friendly, offering quick service with helpful tips. The trailer handled beautifully on the road, giving me peace of mind from start to finish. Returning it was just as smooth— fast and hassle-free. Highly recommend U-Haul for anyone needing a reliable way for their moving needs.
Eric BOriginally booked the 10 ft truck in Creston 3 weeks ahead of time to make sure it will be available. Only 24 hrs before pickup I was informed the truck was not available. Had to spend most of the day (the day before moving) to find another truck more then 100 km away. Call centre in Calgary was not helpful at all. The staff member at black metal storage in Cranbrook finally saved the day. Without him it would be all just a horrible experience. Thank you!
Petr MBetter customer contact all handled over phone, no human contact. Forced to close out account on app, which as a senior does not work for us, too complicated
Dale ONo recommendations. All was great. Thanks
Jeff KAll UHaul locations are pretty good, UHaul is a great company with so many locations and great prices!
Teri EVery friendly and helpful.
LOUIS LI was not prepared for a drop off that did not involve people!! Perhaps letting people know that they will do the drop off with tech, will reduce the stress! Thanks
Sharon KI was there for 2 hours waiting to return my truck as the truck was in kilometres not miles Also I had to pay extra here is the issues Not enough miles//kilometers Had to go through a national part because of over mileage charges extra costs park pass
BRIAN BAdvise client to check on road allowance as was denied access thru Alberta park which resulted in an additional much longer drive and expense which was very unexpected
Judy PAll was good for me.
Dennis PThe strap locks were a bit rusty rest everything was mint. Thank you for all the help. And very understanding staff.
Devadathan SUnit had a defective access ramp that wouldn’t lock in place
Stephan M2 of the four trailer tires were worn down to the wear bars so technically illegal tires - bald!! Replace them. Otherwise all was great.
Larry AThere is absolutely nothing you can do to improve this location. It is so well run and organized. It’s unbelievable. I’ve never seen a business so customer service oriented then this place both the owner and her daughter Brittney are just amazing people and such great customer service they always come out with a smile and a welcome And they’re always happy to see me as I’ve returned to this location. Many many times just because of the great customer service, I always receive. I think they should be voted as UHAUL’s best location in North America.
CHRISTOPHER IHave bathrooms on site for us old people Thank you
DWAYNE BCustomer service (phone) was very bad
Jose CBe friendly, show the customer the contract before signing, have a discussion on fees before you get your final bill. Having people sign on your phone and not even showing them the contract is very shady, unprofessional and really unacceptable. They forced as for a return trip even though we were only going one way, which made it difficult to return the vehicle back and made it more expensive to me. Just all a cash grab for a day of use and because we had to return it back we had to stay another night, the whole experience was not a good one. I wouldn't recommend at all.
Krista YThe Cranbrook location did a great job. The entire experience was seamless.
Nancy MLady there was so friendly. Awesome.
Joseph MIn regards to the equipment, once we loaded up the truck we discovered that the back door cables did not allow for us close the door. The cables had come off the spools and were tangled. We phoned for road side assistance but there was no service available in our area. We phoned customer service to explain and upload the pictures. We decided the best course of action was to cut the cables so that we could close and lock the back door so we could move. No other trucks were available at the time. Customer service was very good to deal with and pleasant.
Aubrey SHard to find (Google maps betrayed me) but easy to drop off the vehicle and go!
Sarah MNo improvements needed. Everything working fine.
ONSLOW BThis location is always top notch in customer service satisfaction, friendly engagement, and simply the best. The owner manager is really friendly and is awesome. Makes my booking so easy every time I go there and I really appreciate this and I really hope the corporate world at UHAUL appreciates how good of a Place this is In Cranbrook BC thank you
CHRISTOPHER IHourly rates instead of a full day rate for 3 extra hours.
Brittany BMy trailer rental went very smoothly. It was clean and in good condition and worked well for the 3 days I had it. Both pickup and drop off went smoothly and easily.
Kevin WAbsolutely a terrible company terrible representatives terrible communication Absolutely the worst experience i have ever had Overcharged lied to and the extra stress in an already stressful time was and is unacceptable. Never again
ELEANOR MNone.
Farzad TGreat people!
Gordon BI was given two different locations to drop off the truck and the transporter. I should be able to drop off all the equipment in one location.
Judith OAll good
KEITH HNothing! Our experience exceeded our expectation! Thank you
corie MI rent from this location all the time cause they are so very well organized and go above and beyond in customer service and customer satisfaction , simply THE BEST !!!
CHRISTOPHER Itrailer worked good however a broken tire strap on the drivers side not impressed had to buy one from the guy i bought my car from lol 25 dollars also the huge run around on the time pick up lol then i was asked to got to Creston B.C to pick up a trailer there again lol that would of been 1 hr and 15mins each way that way i reserved the trailer to begin with then i find out all the time i was waiting for the trailer she had one there all the time telling me that was a in town rental only think Uhaul forgets that people make plans and you do not care about there time my day should have end back home 4 hours away at around 6 to 630 pm instead of me getting home a 10.30 at night i should have picked up the unit at 1 pm not 4.20 pm again you had a extra trailer in the yard !!!!!! two person at that yard have pictures of u r strap that was broken !!!
James SFriendly Courteous Service.
ADAM SWhen we picked up we were asked about how many miles we think we would use. We said maybe around 30 and she said okay well the first 10 are free! When we dropped up, we were told no one said that.
Tony BNo improvements needed, staff was GREAT
David SAwesome customer service
CHANDLER BAlways enjoy using the uhaul! Thanks!
Chantell WI requested a 20 Ft and it was accepted. I was not able to get the 20 Ft and they wanted to send me to Calgary to get the size I need. That is 500 km away from Creston BC. My son was to pick up in Sparwood BC as he lives there and would pick up the truck. I then got change to Cranbrook BC for pick up. Your app is actually very terrible to work with and I come from a background with IT. We must of had to fiddle with that app for a very long time to get it to work. The person on the phone was no help at all. Too bad so sad attitude. I would advise anyone using your service not to or to be ready not to get what you requested ( reserve, got a yes to, false promise of availability). Also be ready for no assistance and an nightmare of an app to work with. In another word don't use U-HAUL I have not had this poor of a service in many many years. It was behond frustrating and stressfull.
Annette KEverything went perfectly, I was upgraded to a larger truck at no cost which was actually a godsend as I had way more stuff to move than I thought. From booking the truck to the return the folks at Black Metal Storage were awesome, would definitely recommend them if you need to rent a UHaul!!
Paul LAlways love dealing with this location. Great customer service, friendly, kind & clean.
Tiffany HEasy drop after normal business hours. Extremely convenient!!
TIMOTHY GTruck Gvw assuming in lbs. because it didn’t specify I was denied a way shorter route. It added 3 hrs driving. And all that extra fuel.
Nicholas WNothing. Everything was perfect.
donald bStill not happy with UHaul as they had me dropping off my trailer in another province which would have had me travelling 8 hours return to return the trailer. I had to phone to convince them that that was crazy. Your system sucks.
KENNETH L