Customer Reviews for Black Metal Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly and very efficient. Smoothest u-haul transaction I have ever had. Would highly recommend this operation.

Rating:

2.0

Poor customer service and very limited open times. One very cranky greetings.

Rating:

1.0

Better hours... 10am - 2pm ??? seriously, it cost me double (an extra day of rental) because of their pickup hours. Don't get me wrong, the people were great & the equipment was in good shape, but hours are insane. Not pleased, but they're the only game in town.

Rating:

2.0

Although site hours were posted and I was well within those hours, there was nobody on site. I returned early because U-Haul chose a drop off that left me with 5 extra hours of driving. I would not recommend U-Haul simply because of the drop off fiasco. I didn’t even get a refund from them.

Rating:

5.0

I ordered 24 blankets but apparently they didn't have any left. All good though.

Rating:

5.0

This is for Uhaul, not this specific location. Allowing people to book a one way trip and call the at pick up to inform them they can o ly return the equipment 2.5 hours away, necessitating a 5hour drive to return the vehicle is ridiculous and uncalled for. If a location isn't available for drop offs, you shouldn't be able to book a drop off there.

Rating:

5.0

Equipment was on the whole well-maintained but the hitch mechanism needed lubrication. When attaching the hitch, I thought that I had torqued the coupler fully up to the ball because I could turn it no further - when in fact it was not moving further because of rusting / lack of lubrication. I made the mistake of not looking under the coupler to see how tight it was against the ball. I was fortunate that the hitch popped off the hitch ball in the parking lot of Home Depot - lightly loaded and not on the open road. When re-attaching, I had to push the coupler wedge against the ball with my finger in order to reduce the resistance to tightening. This is a 'note to file' for your staff - please don't assume that the trailer is hitched securely unless verified by visual inspection - and please ensure that all hitch mechanisms are frequently lubed. Thanks

Rating:

5.0

The owner went above and beyond to assist me with delivery. Location is great for dropping off, wide lanes and excellent service upon arrival.

Rating:

4.0

Drop off went okay after we were able to secure space.

Rating:

5.0

Easy service. Good job 👍

Rating:

1.0

The owner at the uhual return location, Black Metal Storage, was completely unprofessional. He threatened to physically hurt me because their signage was in a poor place and I couldn't find the instructions (which weren't online) after I had already completed the return through uhual.com. He was yelling and swearing and I thought I was going to literally have to fight this man to defend myself. I will be calling the police to press charges if I can.

Rating:

1.0

I worked hard to return trailer before the 48 hour deadline, and was still charged for a late return. U-Haul is a scam!

Rating:

5.0

Nothing, this location is awesome!

Rating:

3.0

Automated service available 24hrs. No personnel available to speak with at 4pm Thursday.

Rating:

1.0

First of all nobody called to confirm our order. The Website said (and I really needed) the larger trailer was available. When we arrive the attendant let us know all they had were 5 x 8. She was apologetic about it but it really slowed our move down. Then when processing our return the website refused to accept our pictures (of which I still have) even though we tried multiple times and the shots are perfectly clear and sharp.

Rating:

5.0

The U-Haul attendant was awesome and very helpful.

Rating:

5.0

I didn't catch his name, but I felt welcomed and he was proficient in getting the paper work done. He went above and beyond other Uhaul sites I've gone through in helping hook up the trailer and ensure I was safe to go! Drop off instructions were clear. Drop off was seamless. I would rent through this dealer again :)

Rating:

5.0

Lady at on the phone at the gate phone number could be more friendly and welcoming but the guy in the office was the best!

Rating:

1.0

New staff.

Rating:

1.0

Complained about everything

Rating:

3.0

Often closed and the outside drop off space is very small.

Rating:

5.0

Inform customers that a ball and receiver do not come as part of the rental service. The customer has to supply their own.

Rating:

4.0

It was closed and comtactless drop off. Instructions were clear and there was assistance to open gate and leave

Rating:

5.0

Everything was fantastic EXCEPT that our LEFT SIGNAL light on the trailer worked sporadically. It seemed that if the roads were wet or it was raining, the light didn't work. It worked only some of the time. This should be fixed as it could be dangerous to another customer.

Rating:

3.0

Was more than an hour away from my unload location (Creston). It was closed on Sunday but I have to get up to work Sunday midnight, Monday morning and have no time to do it Monday. I used the self drop off on app and not being very tech savvy I fumbled through it.

Rating:

5.0

Excellent experience, I would definitely deal with them again.

Rating:

5.0

It was so easy! Absolutely great experience.

Rating:

5.0

Absolutely nothing at this location. Everything is always the best and fast service and very friendly. The guy that works there. Dayshift is awesome. He really cares about your customer experience and even comes out to wish you a good trip after you leave simply the best you don’t see this from any other dealerships or locations Only this location I’ve ever experienced this great kind of customerservice simply the best

Rating:

5.0

The roll up door needs some maintenance, was hard to lift,and had to put a prop under it so it would stay up.. Also a few side marker lights were out,,

Rating:

5.0

Great people and great service. Loaded the way we were told and easy drive to and from.

Rating:

5.0

Very short notice, I showed up at this location without a reservation or anything and I was looked after like I always am at this location 10 out of 10 for customer service and the speed of the service. This location is probably one of the best I’ve ever been to.

Rating:

3.0

Though I called earlier in the week, to confirm that I had a batch of blankets reserved, on the day of they were not available. And the explanation was, and I’m paraphrasing, it is what it is, because they were out. So not dependable in that way.

Rating:

5.0

I needed a trailer.. they had one in stock.. Super easy checking in and drop-off. Excellent

Rating:

5.0

experience was extremely easy and simple! highly recommend as was a last minute move and uhaul team was more then helpful and the return after hours was a no hassle

Rating:

2.0

I accidently overfilled the gas by 50 miles extra and when I asked if I could be reimbursed for the extra fuel I mistakenly put in they just said "no we don't do that" it was only 20$ but would be nice to have that back. The tank said 187miles to E, when I left the yard. 153 when I got to the gas station. And 225 when I dropped it off at black metal storage. So I had put in 38 miles worth of gas to much. But I guess that's my fault right....

Rating:

5.0

I had to get another customer to help unhook the trailer. Both staff and I have a bad back we are nursing. One of those wheeled levers Bernard used in Calgary would be great at this location. I have no complaints.

Rating:

5.0

Nothing

Rating:

5.0

I'm not sure, it was good when I rented the trailer

Rating:

3.0

Nobody there no response

Rating:

5.0

Excellent customer service and communication at the Cranbrook location.

Rating:

2.0

Parking was horrible for drop off.

Rating:

2.0

Poor communication from website. Site contractor in creston had temporalily closed down due to illness and surgery, this was not provided for. web booking did not communicate alternate site and had to contact website as I had booked online, where I was told to go to Cranbrook (a distance of 116km) to pick up booked equipment. Then continued to Calgary for my trip, return to Creston unload and then return to Cranbrook (again 116km return) return trailer and conclude booking. Compensation for the inconvenience of the circumstances is requested.

Rating:

5.0

Well done guys!

Rating:

5.0

The guy that was there was really nice and helpful. Would go back just for the employee

Rating:

4.0

Take a picture of the fuel gauge I got charged for leaving the same amount as when I picked it up. Also not informed about extra km charges..😔 Was charged extra $50 for 10 extra Kms.😠

Rating:

5.0

The prompt and friendly service was greatly appreciated. Details and instructions were clear and concise. The return to same location price made it very affordable. Well done!

Rating:

5.0

I recently rented a U-Haul motorcycle trailer, and the experience was absolutely top-notch! The trailer was sturdy, easy to hitch, and made my transporting needs a breeze. The staff were friendly, offering quick service with helpful tips. The trailer handled beautifully on the road, giving me peace of mind from start to finish. Returning it was just as smooth— fast and hassle-free. Highly recommend U-Haul for anyone needing a reliable way for their moving needs.

Rating:

5.0

Originally booked the 10 ft truck in Creston 3 weeks ahead of time to make sure it will be available. Only 24 hrs before pickup I was informed the truck was not available. Had to spend most of the day (the day before moving) to find another truck more then 100 km away. Call centre in Calgary was not helpful at all. The staff member at black metal storage in Cranbrook finally saved the day. Without him it would be all just a horrible experience. Thank you!

Rating:

3.0

Better customer contact all handled over phone, no human contact. Forced to close out account on app, which as a senior does not work for us, too complicated

Rating:

5.0

No recommendations. All was great. Thanks

Rating:

3.0

All UHaul locations are pretty good, UHaul is a great company with so many locations and great prices!

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

I was not prepared for a drop off that did not involve people!! Perhaps letting people know that they will do the drop off with tech, will reduce the stress! Thanks

Rating:

2.0

I was there for 2 hours waiting to return my truck as the truck was in kilometres not miles Also I had to pay extra here is the issues Not enough miles//kilometers Had to go through a national part because of over mileage charges extra costs park pass

Rating:

5.0

Advise client to check on road allowance as was denied access thru Alberta park which resulted in an additional much longer drive and expense which was very unexpected