Customer Reviews for Black Metal Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Always love dealing with this location. Great customer service, friendly, kind & clean.

Rating:

5.0

Easy drop after normal business hours. Extremely convenient!!

Rating:

4.0

Truck Gvw assuming in lbs. because it didn’t specify I was denied a way shorter route. It added 3 hrs driving. And all that extra fuel.

Rating:

5.0

Nothing. Everything was perfect.

Rating:

3.0

Still not happy with UHaul as they had me dropping off my trailer in another province which would have had me travelling 8 hours return to return the trailer. I had to phone to convince them that that was crazy. Your system sucks.

Rating:

5.0

Same as above, good job!

Rating:

5.0

So so simple and smooth. Always a pleasure working with this location.

Rating:

5.0

I was a bit worried about dropping off during off hours but there was no issue at all.

Rating:

5.0

Not really anything , everything was easy and went great , very painless process 🙂

Rating:

5.0

Just was over phone for help though was honest about taking and recording drop offs. No person was ever seen but things went through so good experience over all.

Rating:

5.0

I reserved a 5'x8' cargo trailer from U-Haul online months in advance. 24H before pickup, I got an email saying I'd be getting a 6'x12' cargo trailer at a different, much further than reservation. I know U-Haul disclaimer covers this but, it would be much better for them to contact the customer with options instead of making the decision for the customer. Anyhow, I contacted Black Metal Storage the day of pickup and had what I needed on short notice, they are great.

Rating:

4.0

The representative at this location was extremely helpful and friendly very pleased with my experience at this location

Rating:

3.0

Rented a 6x12 trailer a couple weeks before. Was informed the day before that they could only offer a 5x8 unless I could drive to a location 3 hours away. Not happy that I was only given 11 hours notice that the size trailer I needed was not available

Rating:

5.0

Rocky was a pleasure to deal with. 10/10

Rating:

5.0

Everything was great thanks

Rating:

5.0

Rocky was great to deal with, thanks

Rating:

5.0

I was very pleased with the process of renting the unit, pick-up and drop off. Very convenient and no issues.

Rating:

5.0

The full experience was excellent…the young lady at Black Metal kicked ass

Rating:

5.0

They had the truck ready for me when I arrived and the pick up was very quick to get me on the road.

Rating:

2.0

My wife dropped the trailer off Nobody was there to meet her She had to request help to unhook the trailer We got charged an extra $50 for dropping it at 11.45 instead of 9.20 Ridiculous

Rating:

1.0

I already commented on this

Rating:

4.0

No jacks on your trailers little heavy for one person to lift onto the hitch. Lifting device at your site might be nice

Rating:

5.0

This is the best UHAUL dealer I've ever dealt with! Sometimes has some issues with uhauls computer system, but you can't fault them for that. Great place for storage too - very safe.

Rating:

5.0

The customer service provided by Dianne was outstanding. Chuck was extremely helpful and when delivering the pods and overall, a wonderful customer experience. Would highly recommend U Haul as the moving partner of choice. Great company to do business with.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Location was great, staff were incredible and good with communication. U-Haul processing software left us in a bit of a lurch for ~15-20 minutes until our rental was able to be processed, which was annoying, but nothing Black Metal Storage could have done differently.

Rating:

5.0

Staff was friendly and made the process a smooth one! Definitely recommend!

Rating:

5.0

Excellent, friendly and knowledgeable staff. Equipment well maintained and ready to go.

Rating:

5.0

Very easy to deal with. I will rent here again, without hesitation.

Rating:

5.0

I would like to commend the employee Rocky who on multiple occasions has been friendly, knowledgeable, helpful, and assisted me to get on the road quickly with a smile on his face the entire time. An absolute pleasure to deal with!

Rating:

1.0

I wanted to rent a uhaul from Cranbrook to Nelson. First day there were no rentals available, then I get one, but the one I reserved is not available, so I get an upgrade, which 8s great, I say I want to go to Nelson, they say there isn't a depot in Nelson and th closes they can get me is Trail. I am going to Kaslo.. so, with no choice a o take it. I drive to Kaslo and backnto Trail and the nice lady at Trail tells me they now have. Anew depot in Nelson. I was charged extra because of this.

Rating:

5.0

Keep doing what you are doing

Rating:

5.0

All went quick and easy

Rating:

5.0

N/a

Rating:

5.0

Thanks, the service and equipment are much appreciated.

Rating:

5.0

Your online registration was very slow

Rating:

5.0

The pick up was smooth and the personnel was very friendly and professional.

Rating:

5.0

superb service.

Rating:

5.0

The U Haul Employees were very kind and helpful. However, it would have been extremely helpful for them to inform us that a UHaul Vehicle is considered a 'commercial' vehicle and as such is not permitted to drive through National Parks. We got denied entry at Jasper and had to turn around and take another route, which added 2 1/2 hours to an already 11 hour trip. Also, the policy that a rented vehicle cannot be guaranteed until 3 days prior to the move makes it difficult when you are purchasing an airline ticket to fit in with the move.

Rating:

5.0

Great service here Friendly and helpful, overall great experience here.

Rating:

5.0

I came a few minutes after closing and was close to tears as my previous mode of transport had been cancelled on me last minute. The person running this location was calm, so incredibly helpful and had me laughing by the time I left. I cannot express how much I needed a good human in this moment. He went far beyond his role and completely turned my day around. I typically don't leave reviews, but I want the world to know what an amazing human they have working here! Thank you from the bottom of our hearts.

Rating:

5.0

Flexible & accommodating, equipment as promised. Clean yard & professional staff.

Rating:

5.0

Rocky was amazing both times we went in. When I booked the appointment to rent a cargo van for the food bank, I expressed I'd need 8+ drivers listed, and was explicitly told they needed to be present to be added. We had a bunch of us show up, and Rocky wasn't prepped about our arrival, the machines were of course not working properly, and he needed to call support and get our drivers added. Rocky was an absolute champ. He was kind, patient and understanding. He made a potentially frustrating experience light hearted. Give him a raise!!

Rating:

5.0

The people at the Black Metal Storage were friendly and easy to talk to. Booking was easy and there was no wait upon arriving and the gentleman there helped to back me up and hook onto the trailer that I had rented. Top notch!

Rating:

2.0

I had reserved a car hauler for a location 8 miles from my home with 3 weeks leeway.Was told that hauler may not be available to my preferred location .I was in a bind as I had planned to leave on a certain date and taking car to Ariz.The bailer was located 3 hours away from my preferred location.So it was actually 6 hours of travel time on my dime ( gas included ) Trailer could've been delivered to my preferred location..I will be better prepared next time.. This was a rush alternative and had to accept....

Rating:

5.0

All good, quick and easy

Rating:

5.0

No actual person on site but the videos and step by step instructions are perfect.

Rating:

5.0

The staff were friendly, but I would suggest not advertising the U-Haul rentals as reservations as they are simply rentals dependent on availability. There are no concerns with the location, the issues lie with u-haul and the mixed messaging around what a reservation actually is

Rating:

2.0

The drop off location I wanted was not available as per previous booking so had to drive 2 hrs away to drop trailer. This was a un-man location which I did not prefer since no one was there to ensure the trailer was not damaged or that I had a question.

Rating:

5.0

great customer service!

Rating:

5.0

The overall service from uhaul was atrocious but the staff at this location were quite helpful