Customer did not leave a comment.Russ F.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The move was uneventful. Trailer functioned as necessary. The staff at this location got me hooked up and on my way quickly. Returned the trailer two days later. Again no issues.DAVID B.
Take any business that does not do one way ren tree Al's out of the list. I thought I was picking up the truck in Eau Claire where I reserved it, but I had to drive back to Chetek to get a truck. It took us another hour & cost me more money that I shouldn't of had to pay!Lisa H.
Blackjack transportation did an excellent job fixing uhaul's major screw up. Uhaul traffic completely dropped the ball on my reservation and made me drive 60 miles one way to pick up my truck in Tony Wisconsin. They couldn't find my reservation and the truck I went there to pick up wasn't even there. Blackjack is awesome, uhaul wasted five hours of my time on my moving day, I only had one day to move so it was a pretty big deal. Extremely disappointed in the lack of professionalism from uhaul. Not to mention, they called me a few days before my move to tell me the truck I reserved a month ago wasn't available. Almost a complete waste of time and I wish I could get my money back.Joshua S.
Total price was very decent and completely worth every penny for being able to use for 24 hrs!Sally H.
Nothing, the guys were great, fast and helpful. Just what I needed!Pete K.
No changes. This was our second time using this location. The service provided was excellent and we will certainly rent from this location again.mishonta F.
Change the phone number or let the customer know it is not Rice Lake. I showed up at the rice lake location not knowing it had moved. All else is good.Carol F.
The guys at Blackjack Transportation were nice, helpful, fun to work with and oh so kind. Our situation was difficult and by the time we were done at Blackjack we were almost happy we had to drive over 2 hours to pick up 2 trucks from them!!! you see, prior to working with U-Haul we had a reservation with a competing company that was abruptly cancelled (by them) 48 hours prior to pick up leaving us without trucks to move cross country. Blackjack was the nearest location that had 2 truck for us so we drove 2.5 hours to get there and they were so great that it turned a difficult situation into one that was just a nice road trip in a big truck!!Sutton S.
Customer did not leave a comment.Brian B.
on tine and helpful. completed a safety check.Dean J.
Your website is a joke and poorly maintained or a scam. I placed my reservation a month in advance. Your company would have plenty of time to deliver a truck to any of your pick up locations throughout the state. The site had me drive 45 min to a uhaul center in Culfax. As I arrive home traveling through Boyceville in a different direction I see a uhaul pick up center not 3 blocks from my house. Why did the site refer me to Culfax, an additional 40 miles away each way? Is this a scam to rack up mileage charges to your customers? A months time transpired. This situation could have been remedied.Joseph S.
Customer did not leave a comment.Sue P.
Nothing you guys were perfect they made it easy and painless and fun actually to rent this from themDean W.
Customer did not leave a comment.W S.
Everything was smooth and quick when it came to pick up and drop off.Brandon P.
Nothing to lmprove,all good!Kenneth G.
No complaints, everything went very wellJoseph F.
Make sure that the cargo light works. Only issue that I had was I couldn't get the the light in the cargo area to work.Robert H.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Corey H.
Customer did not leave a comment.Kelly B.
Uhaul computer system was not working during check in which made things take much longer.Patrick L.
Customer did not leave a comment.bill F.
The app did not work for pick up of my truck or return for my truck. What a pain in the ass.Jennifer C.
Wonderful service. Very easy to pickup and drop off.Jeffrey S.
More available pickup and drop off locationsDaniel S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Amber K.
Customer did not leave a comment.SUSANNE H.
Customer did not leave a comment.Troy R.
No one was there had to drop off alone n for a lady it was hard to doArlene S.
Seemed to be poor communication between pickup and drop off .Lewis N.
I scheduled a U-Haul pick up in Cumberland, WI for Saturday, November 16. On Friday afternoon around 3:30pm I received a notification the Uhaul would be ready for pick-up in Chetek (40 miles away) on Saturday. Thankfully we were in Chetek for another appointment and were able to arrange to pick up Friday night, had this not been the case I would have been extremely irritated with the 2 hours I would have had to add to my moving process.Robert N.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Tony H.
Very friendly and helpfulKathy H.
Customer did not leave a comment.Cory B.
Excellent service and friendly. Will definitely go here again first if I need a uhaul.Thomas B.
Very helpful and made sure my whole rental experience was a positive one.Ross S.
Good service. And they had the trailer I wanted. Had to go outside of the 50 miles to get it, but it was worth it. Nice people.Brian U.
Brad was great, He should get more money for the pain he goes through helping difficult customers like myself.Rita C.
Customer did not leave a comment.Lee C.
Customer did not leave a comment.Rick R.
There is literally nothing that can be done to improve the care and service provided to me from Blackjack. The staff was knowledgeable and, as always, extremely polite and accommodating. I will recommend all my friends use Blackjack for any and all U-Haul needs. U-Haul can actually stand to have Brad from Blackjack in Chetek, WI teach other U-Haul dealers a thing or two about how to treat a U-Haul customer. He is terrific! Denise MDenise M.
Customer did not leave a comment.gerald K.
Customer did not leave a comment.James F.
Customer did not leave a comment.JACOB J.
great location, great experience.Don I.
everything was great. thank you for the awesome service!beth K.
We were supposed to drop off 8 miles from our location, after pick up was made our drop off got changed to 40 miles away. Couldn't get the self drop off site to worklori S.
As is well and goodAlexander S.
Fast, friendly and helpful....Patti R.
Truck was filthy inside cab even took pictures and mileage was off.SUSAN C.
Blackjack Towing is a well respected business in our community!Donald H.
Brad was a great representative of UHaul. There was a problem with my hitch receiver and he quickly and most professionally corrected the problem getting us on the road very quickly.Daniel F.
Customer did not leave a comment.bree R.
Customer did not leave a comment.Mike Z.
Brad is customer friendly with great communication skills. My uhaul experience was great because of Brad.Rita C.
Customer did not leave a comment.Amanda K.
We were supposed to pick up our truck in Barron WI at 10AM. When we got there the woman told us they did not have trucks there and we needed to go to Chetek. There was a truck and a trailer in their lot. When we came back there was a second truck sitting in their lot.VERY UPSET that we had to was time and gas to go to another city when we set up in BARRONS. Got to Chetek around 10:30. We were told that the person who rents the trucks would not be in until 11. Waited around until she came in. Then had to wait another 20 minutes until they could find the keys to the truck. We did not get to our destination until Noon, We wasted 2 hours because of BARRON Uhaul. Would NEVER use them again. VERY POOR SERVICE!Paul M.
When I returned the truck and tow dolly, I wanted a printout of all my receipts to turn them in for a complaint. The owners here listened to my story and were appalled by the service I received at my pickup. After an hour they were able to figure out where the system screwed up and explained all the charges. These folks went out of their way to get some money back to me and didn't treat me like I didn't know what I was talking about or try to brush me off. GREAT PEOPLE!Jennifer K.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.Victoria R.
I had a great experience with my uhaul dealerCarol M.
As usual a very easy transaction.Don I.
Went super smooth.Don I.
Customer did not leave a comment.john P.
Customer did not leave a comment.Leonard P.
Customer did not leave a comment.Molly M.
Customer did not leave a comment.CRAIG M.
TWhen returning the trailer, the trailer tongue was kind of hard to lift off the pickup hitch. Other than that, everything was great!gary D.
Customer did not leave a comment.Charles L.
Location was hard to find and not well marked. It was on a back street and we had to google it to be able to find it at all and then was only marked with a small banner, not a sign.Ken R.
Truck ride very rough things that we had tied up still fellmary S.
Customer did not leave a comment.Ray L.
Customer did not leave a comment.Loren A.
Customer did not leave a comment.Rebecca M.
Excellent service! Would highly recommend.PATRICIA P.
My reservation pick up location changed and was 10 miles further away. I only found out about the change because I called ahead of time. I was not notified of the change by U haul.Gregory F.
Worst situation of my entire life.Lindsey M.
Customer did not leave a comment.ALBEL B.
Customer did not leave a comment.BENSEND T.
Customer did not leave a comment.Don F.
Customer did not leave a comment.Duane W.
Brad was a great help from Blackjack.Rita C.
Customer did not leave a comment.Sue B.
Customer did not leave a comment.owen Y.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Jamey L.
Rita was so helpful. I appreciate what she does for Uhaul.RITA C.
Customer did not leave a comment.Paul O.
Customer did not leave a comment.Carol N.
Customer did not leave a comment.Norsha S.
Customer did not leave a comment.NIKKI K.
must not have entered the return information in as i still got a call the day after i returned the Uhaul asking when i would return it.kendra P.
I was disappointed that I had to drive about 16 miles one way from my hometown to pick up the U-Haul truck when we have a rental place in the town I lived in. It cost me time and mileage.James D.