Customer did not leave a comment.Karl G.
Customer Reviews for Blacklock Storage West Loop
(U-Haul Neighborhood Dealer)
Nacogdoches, TX 75964
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kimberly C.
your return process is horrible.MARCUS S.
Customer did not leave a comment.WILLIAM W.
I had truck reserved for 9am truck no record showing that i made reservations. Truck was issued out and not returned until 12:30 pm,Denise S.
I don't think anyone is actually going to ready this, but in the event some from this company does read this, I still want my $14 back. I opted out of the insurance on my last rental to move a couch down the street and still was charged for it. I moved twice in two months this year and spent over $5,000 with this company and the least you could do is charge me what I actually signed up for. I'll put myself in crippling debt buying a truck and trailer before I rent another uhaul again.Jacob R.
Perfect has already been achievedJOSEPH H.
Great and helpful staff!Tom M.
Nothing I was in and out.Johnny W.
Was dolly in back I did not ask for or rentJoseph R.
The app repeatedly crashed when I tried to return the vehicleROBERT E.
I have rented a truck from U-haul twice fairly recently and everything with the people at Blacklock Storage where I rented it, was great. The problems I've had BOTH TIMES were with the Uhaul check in process. Both times I returned the truck after hours and both times the app, the website, will not accept my photos to complete the return. When I tried to call the 800 number, they told me there was an hour or more wait time. Everything else was great but the online check-in/return process is a nightmare 😫Lisa P.
Customer did not leave a comment.Khayla P.
There needs to be put on the website that you can only rent the 8 foot truck if you have a credit cardARMANI J.
Customer did not leave a comment.ASHTIN E.
Customer did not leave a comment.IRENE G.
The online process and 1 800 GO UHAUL IS HORRENDOUS. Thankfully Blacklock Storage cared about us.Roy H.
Could not upload driver's license on app.Todd S.
Customer did not leave a comment.PATRICIA S.
I asked for the moving truck only for 1 day and found Out I was charged for 3 days and in which paid over $400 that I don't think is right since only had it for a dayvictoria L.
The ladies in the office are very nice and friendly! Made my experience so much better.LATORIA G.
Customer did not leave a comment.HALEY M.
Young lady was knowledgeable and efficient and very helpfulPAUL G.
Customer did not leave a comment.Jennifer E.
I refueled before returning truck and even though there was more fuel than when I got the truck I cc was still charged $6 more. This was after I was charged for my estimated 40 miles when I only went 38.Dena R.
Everything had to be done online, even when online wasn't working.Gregory H.
Customer did not leave a comment.Charles H.
U-Haul's online check-in process is terrible. When we arrived at the pick-up location we could never get the online system to let us check in, and had to wait until the office at the location where we were picking up the truck opened and the staff helped us. Had there not been someone working at the location, we would have been without a truck for our move. Horrible experience!Beverly T.
I did not like the mobile pick up and drop off. It did not work. I like to have in person pick up and drop off.JENNIE H.
Keep your great customer service up.MARIE R.
Customer did not leave a comment.WESTON D.
24/7 Pick up was difficult and was not helpful at all and I had to return the location the next day to be verified. I gave a notice that it would be dark when I would arrive to pick up the truck and I was told that would be okay. However it was not fine because I was unable to pick up thr truck, and I had to wait 20 minutes. Before speaking to someone, the process took to long and I was not able to complete. The various things that I needed to complete while I had the truck because of the amount of time that I had to wait in order to get the truck.LaTonya S.
Your customer service department put in the wrong drop off location ... again and I had to drive out of my way to drop it offScot H.
Went beyond to help!Charles G.
Customer did not leave a comment.Sophia S.
They are rude and not friendly.Hirenkumar L.
Customer did not leave a comment.RANDALL R.
U-Haul's online rental system is a nightmare. It took us an hour and a half to rent a truck. Thank goodness for the helpful person at this location and the district manager who finally got us rolling. Ask me how many stars I would give the U-Haul decision makers who decided this process was a good idea.Sue A H.
Location was great. Customer service at the location was really good. However people who already have a uhaul.com account it does NOT let you add the additional information or even let you pick up the truck. It says contact assistant at the pickup location. I was on the phone going round and round with the U-Haul customer service trying to explain this.Michael J.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.Sara C.
Customer did not leave a comment.Cacy F.
Customer did not leave a comment.Robin A.
Returning the U haul was easy to do and the staff was friendly and professional at that location.Camilla L.
Apparently this location does not do drop-offs very often. What should have been a quick drop off turned into 25 minutes. Personnel was not familiar with how to process the paperwork. Other than that, the property was clean and the personnel were friendly and apologetic about the wait.Melanie D.
I showed up at 9AM on Sat 22nd to pick up the truck at Precision Auto Clean in Nacogdoches TX and was told they did not have the 15'truck I had reserved. They did not apologize and said they would check into it. 10 minutes later they told me my reservation had been transferred across town to Black Lock Storage. Again no apology or concern for the botched reservation. I then drive to Blacklock. They did have a 15 footer, but still no apology for the botched appointment. I finally left with the truck around 10 AM. When I returned the same day, after they had closed, I checked in the truck through the app. It showed I had rented blankets which I did not. I called customer support and said I had no blankets. Still on apology for anything. Oh and the dolly I did rent had a bad wheel. Overall, this was a disappointing exchange!DARRYL W.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.carrie N.
Customer did not leave a comment.wanda O.
Had a 10 foot truck reserved but upon arrival there was not one available. The agent arranged a larger truck at the same price which satisfied my move plans.Michael Z.
The sales lady, Robbi Babbitt, was excellent. Please give her a raise in salary.GARY H.
They more than made up for the bad experience at pick up. They were awesomeholly C.
Customer did not leave a comment.Alicia O.
neet more schooling nowJohnny R.
Customer did not leave a comment.Kacie B.
After calling several moving truck places, I was unsure what I needed or could afford. Then I called Blackbox storage and Robbi helped me through the process of selecting size of truck and time I needed it to get my daughter moved. When I got there, she had everything ready to go. Thanks again for making our move easier.DONA M.
Outstanding! will rent from Jack and Robie in the future!Jan M.
Truck was very damaged when picked up. It was old and had very high mileage. Personnel tried to avoid inspection of the truck so I could point out damaged areas, presumably in order to pass on repair expenses to me. Truck had 3/4 of a tank but we were instructed to return it full. When I mentioned that the truck was not on full, I was met with exasperation and complaints that they would have to redo all my paperwork. Since it was taking so long already, I just let it go. Personnel was annoyed they had to help us and did not know how to attach the car tow (they admittedly had "never done it before"). My vehicle nearly fell off the car tow into traffic because it was not secured correctly. I eventually stopped at another Uhaul location where the vehicle was properly secured. I understand that Uhaul is trying to make its rentals more accessible by allowing more locations to rent Uhuals as an ancillary part of their business, but the quality control is taking a nose dive.EMILEE S.
Customer did not leave a comment.Sandra J.
The manager was very helpful. Despite internet being down, she helped us rent a truck via a call to her field manager.karthik S.
Customer did not leave a comment.Aaron M.
Guy who gave me truck was very nice and helpful. However ... They told me gas was "full" and to refill it. I drove 15 miles total in the truck. Took almost 7 gals (almost $17) to re-"Fill" it. Something seems a little fishy about that......LISA B.
The Nacogdoches Co went out of their way to help a mover in need.bill H.
Customer did not leave a comment.jeff K.
Customer did not leave a comment.Tara B.
Customer did not leave a comment.jean S.
Customer did not leave a comment.michael M.
Customer did not leave a comment.PHYLLIS J.
Customer did not leave a comment.Carroll D.
Customer did not leave a comment.CASEY F.
Customer did not leave a comment.TIMOTHY F.