The lady that helped us went above and beyond. She was so friendly and was able to answer all of our questions. Really great experience.Janine E.
Blacklock Storage West Loop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Nacogdoches, TX 75964
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The additional items I purchased (appliance dolly & moving blankets) were NOT included with the truck during pick up. Our scheduled time for pick up was not during regular business hours so there was no one to speak to about this. Additionally the truck was damaged prior to pickup. And the AC was not working during a hot day in June. Unacceptable. Upon drop off, there was confusion and the location did not let my partner drop off the vehicle without me being on the premises. But then, when I call to discuss the situation, they won't speak to me because â€œmy name is not on the contractâ€ even though I was the one to rent the truck so my email, credit card and phone number were on the account. Finally, we were only given a time limit we were allowed to use the vehicle (from pickup until 2 days late at noon). We dropped off the truck prior to the deadline and we're told we had to pay an additional $400 for mileage. Never in the process of renting or picking up were we given a mileage limit, only the time limit. Ridiculous to charge extra for something they never told us about. Uhaul should make the situation better by reimbursing for the missing equipment I paid for that wasn't there, plus the AC not working during the summer, and the Inconvenience of the drop off process.Dylan P.
The place we rented from was much lower than places in Lufkin their cost was $99.95 Plus $1.09 per mile. The Representative stated that it should be the same cost across the board.Gentry M.
The person-in-charge that helped me with the check-in is amazing, the truck was in a good shape and state, and it was easy to get it. Very well recommended!Reuber A.
on-line return wasa beating. Was on-hold 23 minutes to get help. Everything was GREAT except that.... same problem previously. I'll rethink using UHAUL in the future due to that.Jeff K.