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LURA N
Customer Reviews for Blacklock Storage West Loop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service, thank you.
James YThe vehicle was great and the pick up process was good, however I paid for an furniture dolly and a regular dolly and 6 blankets and they were not in the vehicle when I got to my location. I had to make a trip back to the rental location to get this equipment which put me behind schedule. Luckily, there was a very nice lady there already because it was a time before the location actually opened. She was very kind and helped me get all of my equipment.
Kimberly HI had a contract telling me to return my equipment to one place then AFTER I returned it I got a text saying return somewhere else. I had to file a dispute and I am still waiting on my $100 deposit to be returned.
Amy MNice people.
Paul HMake sure the amount of gas is accurate in the truck.
Zena TThe lady that helped us went above and beyond. She was so friendly and was able to answer all of our questions. Really great experience.
Janine EThe additional items I purchased (appliance dolly & moving blankets) were NOT included with the truck during pick up. Our scheduled time for pick up was not during regular business hours so there was no one to speak to about this. Additionally the truck was damaged prior to pickup. And the AC was not working during a hot day in June. Unacceptable. Upon drop off, there was confusion and the location did not let my partner drop off the vehicle without me being on the premises. But then, when I call to discuss the situation, they won’t speak to me because “my name is not on the contract” even though I was the one to rent the truck so my email, credit card and phone number were on the account. Finally, we were only given a time limit we were allowed to use the vehicle (from pickup until 2 days late at noon). We dropped off the truck prior to the deadline and we’re told we had to pay an additional $400 for mileage. Never in the process of renting or picking up were we given a mileage limit, only the time limit. Ridiculous to charge extra for something they never told us about. Uhaul should make the situation better by reimbursing for the missing equipment I paid for that wasn’t there, plus the AC not working during the summer, and the Inconvenience of the drop off process.
Dylan PThe place we rented from was much lower than places in Lufkin their cost was $99.95 Plus $1.09 per mile. The Representative stated that it should be the same cost across the board.
Gentry MThe person-in-charge that helped me with the check-in is amazing, the truck was in a good shape and state, and it was easy to get it. Very well recommended!
Reuber Aon-line return wasa beating. Was on-hold 23 minutes to get help. Everything was GREAT except that.... same problem previously. I'll rethink using UHAUL in the future due to that.
Jeff KI'm not satisfied, I was not credited back for miles and day I did not use the truck. Figured I would've been but nope.
Michael MExcellent
James APrices per mile are ridiculous especially when you go over what you estimated
Courtney DThe left brake/tail light was out. Not good for safety reasons but other than that everything was excellent. Will definitely use your services again.
Jeannie HFalse advertising on $39.99 price of rental. U-Haul added on a one way fee after reserving. One agent, who exclaimed she didn't work for U-Haul and made me feel like I was a bother, and then there was one that called U-Haul office and waited in hold for nearly 30 minutes to question the upcharge and got no where. Thanks for that. Truck was dented and didn't show in stock photos, so I took my own. No acknowledgement of those. Scary. Not many choices though. So good luck when you rent. Got the job done, but it wasn't too pleasant to say the least.
Susan BWe got shoveled on to this dealer. The precision Auto location on University was just ridiculous. I felt sorry for the customer service people, and eventually they figured out a solution. The airbag needed repair, and that notice was right where the mileage is. It was supposed to be so straightforward...
Paul HUhaul, Don’t send customers to one place saying they have your uhaul and then that place doesn’t. It was very frustrating having to hop locations.
Sarahkathryn PThere was no Dolly! Assumed it would be in the back of the U-Haul, nothing. I definitely paid for it. Will be calling for refund if dolly.
Willow KThanks so much for all your help! Everything was wonderful!
Augustus PStop going up on your prices. I was told 3 different prices
Mary Hyour return process is horrible.
MARCUS SI had truck reserved for 9am truck no record showing that i made reservations. Truck was issued out and not returned until 12:30 pm,
Denise SI don’t think anyone is actually going to ready this, but in the event some from this company does read this, I still want my $14 back. I opted out of the insurance on my last rental to move a couch down the street and still was charged for it. I moved twice in two months this year and spent over $5,000 with this company and the least you could do is charge me what I actually signed up for. I’ll put myself in crippling debt buying a truck and trailer before I rent another uhaul again.
Jacob RPerfect has already been achieved
JOSEPH HGreat and helpful staff!
Tom MNothing I was in and out.
Johnny WWas dolly in back I did not ask for or rent
Joseph RThe app repeatedly crashed when I tried to return the vehicle
ROBERT EI have rented a truck from U-haul twice fairly recently and everything with the people at Blacklock Storage where I rented it, was great. The problems I've had BOTH TIMES were with the Uhaul check in process. Both times I returned the truck after hours and both times the app, the website, will not accept my photos to complete the return. When I tried to call the 800 number, they told me there was an hour or more wait time. Everything else was great but the online check-in/return process is a nightmare 😫
Lisa PThere needs to be put on the website that you can only rent the 8 foot truck if you have a credit card
ARMANI JThe online process and 1 800 GO UHAUL IS HORRENDOUS. Thankfully Blacklock Storage cared about us.
Roy HCould not upload driver's license on app.
Todd SI asked for the moving truck only for 1 day and found Out I was charged for 3 days and in which paid over $400 that I don’t think is right since only had it for a day
victoria lThe ladies in the office are very nice and friendly! Made my experience so much better.
LATORIA GYoung lady was knowledgeable and efficient and very helpful
PAUL GI refueled before returning truck and even though there was more fuel than when I got the truck I cc was still charged $6 more. This was after I was charged for my estimated 40 miles when I only went 38.
Dena REverything had to be done online, even when online wasn’t working.
Gregory HU-Haul's online check-in process is terrible. When we arrived at the pick-up location we could never get the online system to let us check in, and had to wait until the office at the location where we were picking up the truck opened and the staff helped us. Had there not been someone working at the location, we would have been without a truck for our move. Horrible experience!
Beverly TI did not like the mobile pick up and drop off. It did not work. I like to have in person pick up and drop off.
JENNIE HKeep your great customer service up.
MARIE R24/7 Pick up was difficult and was not helpful at all and I had to return the location the next day to be verified. I gave a notice that it would be dark when I would arrive to pick up the truck and I was told that would be okay. However it was not fine because I was unable to pick up thr truck, and I had to wait 20 minutes. Before speaking to someone, the process took to long and I was not able to complete. The various things that I needed to complete while I had the truck because of the amount of time that I had to wait in order to get the truck.
LaTonya SYour customer service department put in the wrong drop off location ... again and I had to drive out of my way to drop it off
Scot HWent beyond to help!
Charles GThey are rude and not friendly.
Hirenkumar LU-Haul’s online rental system is a nightmare. It took us an hour and a half to rent a truck. Thank goodness for the helpful person at this location and the district manager who finally got us rolling. Ask me how many stars I would give the U-Haul decision makers who decided this process was a good idea.
Sue ALocation was great. Customer service at the location was really good. However people who already have a uhaul.com account it does NOT let you add the additional information or even let you pick up the truck. It says contact assistant at the pickup location. I was on the phone going round and round with the U-Haul customer service trying to explain this.
Michael JReturning the U haul was easy to do and the staff was friendly and professional at that location.
Camilla LApparently this location does not do drop-offs very often. What should have been a quick drop off turned into 25 minutes. Personnel was not familiar with how to process the paperwork. Other than that, the property was clean and the personnel were friendly and apologetic about the wait.
Melanie DI showed up at 9AM on Sat 22nd to pick up the truck at Precision Auto Clean in Nacogdoches TX and was told they did not have the 15’truck I had reserved. They did not apologize and said they would check into it. 10 minutes later they told me my reservation had been transferred across town to Black Lock Storage. Again no apology or concern for the botched reservation. I then drive to Blacklock. They did have a 15 footer, but still no apology for the botched appointment. I finally left with the truck around 10 AM. When I returned the same day, after they had closed, I checked in the truck through the app. It showed I had rented blankets which I did not. I called customer support and said I had no blankets. Still on apology for anything. Oh and the dolly I did rent had a bad wheel. Overall, this was a disappointing exchange!
DARRYL WHad a 10 foot truck reserved but upon arrival there was not one available. The agent arranged a larger truck at the same price which satisfied my move plans.
Michael ZThe sales lady, Robbi Babbitt, was excellent. Please give her a raise in salary.
GARY HThey more than made up for the bad experience at pick up. They were awesome
holly cneet more schooling now
Johnny RAfter calling several moving truck places, I was unsure what I needed or could afford. Then I called Blackbox storage and Robbi helped me through the process of selecting size of truck and time I needed it to get my daughter moved. When I got there, she had everything ready to go. Thanks again for making our move easier.
DONA MOutstanding! will rent from Jack and Robie in the future!
Jan MTruck was very damaged when picked up. It was old and had very high mileage. Personnel tried to avoid inspection of the truck so I could point out damaged areas, presumably in order to pass on repair expenses to me. Truck had 3/4 of a tank but we were instructed to return it full. When I mentioned that the truck was not on full, I was met with exasperation and complaints that they would have to redo all my paperwork. Since it was taking so long already, I just let it go. Personnel was annoyed they had to help us and did not know how to attach the car tow (they admittedly had "never done it before"). My vehicle nearly fell off the car tow into traffic because it was not secured correctly. I eventually stopped at another Uhaul location where the vehicle was properly secured. I understand that Uhaul is trying to make its rentals more accessible by allowing more locations to rent Uhuals as an ancillary part of their business, but the quality control is taking a nose dive.
EMILEE SThe manager was very helpful. Despite internet being down, she helped us rent a truck via a call to her field manager.
karthik s