Customer did not leave a comment.WILLIAM W.
Customer Reviews for Blackstone Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a confusion with my original order and I was sent to the wrong location to pick up the truck (Natick). The associates in Natick confirmed with Blackstone that the truck was there. When I checked in she was ready for me, pleasant, and accommodating. Vey good experience.Juanita L.
Customer did not leave a comment.KIMBERLY R.
I was delayed en route, and had to keep the trailer for an extra day. I searched everywhere on the website and the contract but found no links or instructions on how to report this to you. All I found was a link to send a message to the receiving facility, which I did. However, corporate apparently didn't know that since they called me on the original due date. It would be helpful if you addressed this directly on your website and/or in the contract paperwork.Keith A.
Doing the reservation on the cell phone was a long tedious process. I would never do it that way againKenneth E.
The owner and staff was very helpful and friendly.Randy L.
Customer did not leave a comment.Kimberly N.
Thanks for your help ??YESSENIA D.
They were fantastic!!! I treated so well. The owner treated me with such kindness and respect. He educated me when I was unsure about hauling the trailer. They really went the extra mile and made me feel like family. I wish I lived close enough to use them as my always mechanic. Honest, kind, hard working, and going above and beyond my expectations are the words I'd describe them with. I would go back here in an instant.Marcia A.
Customer did not leave a comment.CAMERSON B.
The owner of the establishment was very rude and tried to cancel my service because I had a question about my receipt.Giselle A.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.Diomaris M.
Customer did not leave a comment.Anthony D.
Yes Blackstone Automotive went above my expectations also as they called me next day when they opened and said it was in the lotjim R.
Customer did not leave a comment.Andrew L.
Excellent in person experience. Smooth front and tail end of the transactionRANDY C.
I think the hand truck should be included in rental priceDAVID F.
Everything was great!Cheryl H.
Customer did not leave a comment.David T.
Everything was great! The owner really knew what I needed and had everything ready to go!! This is my second time renting from here and will keep coming back!! Awesome people!!Andrea B.
Customer did not leave a comment.Charles H.
Again, staff was great and service station was also great, but this was not my reserved drop off location. Uhaul changed this drop off location without proactive notification. I had to go to the original drop off location just to find out it was changed so I had to drive extra miles to the changed drop off location.Katherine D.
Customer did not leave a comment.Maria A.
Customer did not leave a comment.JEFFREY M.
Awsome no improvements needed. Fast and friendly serviceraymond M.
Customer did not leave a comment.Ashok N.
I had no interaction with this facility as I used self-service pickup off-hours. I would strongly recommend avoiding self-service pickup.Eric H.
Customer did not leave a comment.Brittney E.
Customer did not leave a comment.RICHARD B.
Overcharged for gas. Put gas in before drop off. Only went 12 miles and they charged me for 4 miles of gas when it was over the amount at drop offCasandra N.
Everything was perfect. The staff at the location were awesome!!!Andrea B.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.JAMES R.
Very efficient and professional. In and out in less than 10 minuresJohn M.
Prompt, professional, in and out in 10minsJohn M.
Excellent, personable, informative service. Best experience I have ever had with U-Haul.ralph H.
Customer did not leave a comment.BRIAN P.
My issue was with Uhaul- not the location from which the uhaul was picked up. When I was selecting a truck to reserve online, it was not clear that this was an "in-town" rental. This was not mentioned anywhere until I received the contract on my phone AFTER I had picked up the truck- and even then it was not obvious until I attempted to drop it off at a different location. As a first time Uhaul user- I was seriously confused and inconvenienced. I don't want this to reflect poorly on the place which I picked up the uhaul from- which was great. The truck was waiting and ready to go, even though the business was closed and on vacation.Alyssa W.
Customer did not leave a comment.Lourdes F.
Everything was easy and the people were extremely helpful. Our move was smooth and easy and we are very happy with our experience! Thank you!Cynthia M.
I am very happy with the service. Staff was very nice and helpful and went out of their way to make sure all my questions and concerns were addressed. I will definitely use this location in the future.Krystyna M.
There is nothing to do to improve in the customer experience that I had. Blackstone automotive is a great place and I will recommend anyone to them!JULIE L.
The woman at the desk of the place is very nice and generous!JULIE L.
Thank you to Blackstone Automotive for making my moving nightmare so much easier. You guys are the best!rebecca A.
Was billed for extra miles. I was told I had 100 miles, but receipt after the fact says only 30 in contract and charged me for extra 26, even though I brought it back with more fuel than I picked it up with.Sean B.
Customer did not leave a comment.Jaclyn C.
Customer did not leave a comment.JERRY W.
A pleasure to deal with!KATHLEEN S.
Customer did not leave a comment.Timothy B.
Jamie, handled everything for me. She was awesome! Got me in and out very quickly.kathleen S.
Customer did not leave a comment.BERTHA B.
Customer did not leave a comment.Jason B.
No changes recommended. I cannot complete the survey without commending Jamie and Ray. Both were amazing to deal with. Very accommodating, personable and professional. Will not hesitate to pass along a recommendation to anyone.tami C.
Best Rental Experience Ever !!!!!!!!!!!!!!!raymond M.
Customer did not leave a comment.CECELIA T.
Customer did not leave a comment.Adriana K.
The customer service at this location was fantastic. There was a problem with the original reservation. Lisa at uHaul traffic went out of her way to help rectify the situation, thank you Lisa! The pick up location was to close at 5 PM but they waited almost 1/2 hour extra for us to arrive, thank you thank you thank you!!Linda K.
excellent customer service and provided equipment and supplies as requested. highly recommend!Brigitte L.
Great customer service. Friendly staff. Very knowledgeable. Clean equipment. Would recommend to friends and family. Thanks again!hoi L.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.JOHN P.
Nothing to improve on! Experience would lead me to use dealer again!KEVIN O.