The best thing about this location is the availability of the vehicle that I need weekly.Cynthia D.
Customer Reviews for Blue Heron Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very dirty and I had to clean it before using it. There were roaches and I had to spray it. There was less gas than was indicated on the form. I was charged 6.71for something I don't know about. Never going back there again.Jannis J.
Remove them as a dealer. The person there told me I have to check myself out and she couldn't give me a receipt.GLENN G.
Try to get me to buy more gas. Took me 30 minutes to close. I had to prove they were wrong. I took a picture of the gas mileage it was at a half. The killing was he also had a picture of the gas mileage on his phone and would not give me a receiptLaurie C.
I asked for a truck with a ramp, and they rented me a truck without a ramp. No refund. Pathetic.Bill H.
Customer did not leave a comment.Lisa P.
Tell me why I was charge 20 dollars for delivery trailer at 9 am. Had to move trailer twice for employee and unhook.Steven F.
Customer did not leave a comment.William S.
Physically check the vehicle when it is returned for gas replacement and mileage review.Pamela B.
The person behind the counter just handed us the keys , didn't have just sign anything. I was a horrible experience I had to call the 1-800 number was transferred many times. Took 45 mind to finally check out. We could have just drove away. Very badLisa G.
The van had an odor. It would be good if when vehicles are returned they are cleaned and sanitized.lolita C.
truck was completely disgusting inside & outRaquel S.
Customer did not leave a comment.Tamara F.
There was a $57 deducted from my account that can't be explained try to call uhaul number No,one answer, I rent before and there is Always a second charge , I always stay in the purchase miles and gasTOUSSAINT C.
Twice I rented from this location within 2 weeks the first time I returned equipment without using due to faulty equipment same thing happened again while driving a beeping noise and dash lite up and brake light came on also it stated stable stabilitrak and also right rear tire needed air of which I pointed out to guy I also have pictures and U haul both times had dirt in itSharon D.
I got charged extra even though I returned the vehicle 24+ hours before scheduled.Shamar M.
I was charged twice for a one way that I changed to a round town trip. $246.19 and $83.25. I was even charged $25.00 for cleaning fee. Which I was the one who clean it myself. I have the receipt for the truck cleaningâ€¦ Which is more than even $25.00.Derrick J.
Customer did not leave a comment.Juliet J.
I received the vehicle extremely filthy inside and out. I had no other options at the time but to take the vehicle. I cleaned it out to the best of my ability before returning it. I have been charged a $25 cleaning fee. This fee should have been charged to the previous renter and it should have been cleaned before I received it. Worst U-Haul experience I have ever had. I noted how filthy the vehicle was when i checked in online.Melody A.
It took over a half-hour to get the vehicle. Having it in a gas station is terrible. Always customers.Carl Y.
Customer did not leave a comment.JUNIOR D.
The staff, one person, trying to watch the store, the uhaul trucks, fed ex drivers, and customers in general wasn't able to keep up and several people left unhappy. He wasn't very friendly and kept telling me I still had to resign the forms and place Deepak.LAURA S.
Would definitely NEVER recommend this location to anyone, ever. The manager was a complete scammer, who never checked me in once the van was returned for an entire WEEK, then has the audacity to call me and say I never put gas when I returned it with the exact same amount of gas I had in the tank when the van was picked up. Then he got smart with me, called the police and had told them I went over the mileage, but when I called uhaul customer service to make a complaint, they said he was charging me for the days that I didn't have the vehicle in my possession (it was returned). So unprofessional, and will be making a complaint with corporate against him for trying to scam me.WISSAL Y.
Customer did not leave a comment.CEDSON E.
Customer did not leave a comment.CHARLES W.
I reserved online when I got to store to share my location and pick up the vehicle with mobile checkout the store clerk said to give him my I'd and he changed my entire reservation mileage amount miles and added insurance without my knowledge also the trucks are dented everywhere and lights are missing from trucksTarakisha A.
Same issue, one guy working in a gas station. I had to wait in line while people were buying scratch off lottery tickets and beer. Then he had me go back out to the truck to take pictures to show him that I had put gas in, mileage, and bring the appliance dolly, flat dolly, and blankets in because he couldn't leave to come out.Daniel N.
Customer did not leave a comment.EDWARD R.
I told the guy that the gas was not as the paper said, also he added me insurance when I did no wanted it.CARLOS U.
I went to pick up the truck a gas station, the attendant called the owner to ask him about what truck to give me , the truck he gave me was dirty inside and the windshield was crack on the side by the passenger side I almost didn't see it I saw it after I noticed the drversdoor didn't closed properly that I started looking around for everything, I told the attendant to please call the owner again Gand change my truck, I didn't felt safe to drive it , and he did changed the truck. I think this change directly with the owner and not with Uhall resolved on a confusing bill, I was charged for 3 extra days after I returned the truck on the Same day I rented it , I only used it for 3hrs . I called Uhall and was told that the amounts I saw on my bank was only on hold but my bank charged me overdraft fees because it was deducted (or hold $72 per day for 4 days. I had to called Uhall to clear things up and they told me my final bill was $76Marlen P.
I was given safe moved when i clearly declined it on my reservation. Very unprofessionalDenecia J.
Got charged 7 dollars for dolly no dolly got charged 10 for blankets didn't even order them not prepared bad rental placeLinda J.
When I arrived there was no one there for my reservation to help me rent the truck. The clerk told me to keep calling the phone number that no one answered. I finally got the truck a half an hour later over the phone no paperwork was done. As soon as I started driving the truck I realize there was a big problem with the transmission in the truck heading up and well-maintainedâ€¦ Beyond that the entire truck inside and out reeked of cat spray From feral cats. After I use the truck and replace the gas I returned it on time and I let the same Clerk know the issues. The clerk began laughing at me. I told him none of this was funny and I was really disgusted and I couldn't wait to get home take a shower and wash my hair. I will never rent another U-Haul truck at this location again. So terrible!!!KENNTH L.
Your app allow you to book online and order what you like and put in your cart what you like however once you get to the counter they don't even tell you what they're adding on I don't appreciate the fact that I only went 3 miles and you guys charge me for the insurance when I clearly opted out I don't appreciate that that is shady practicesNot to mention I booked the 19.99 truck However I was given the 29.99 truck which I still had to pay and eat the difference And where is my $50 reserve if it's not there when I get there no one ever mentions that one after the fact I truly would appreciate if someone would give me a call 561-727-7123 Judy LeBlanc thank youJudy L.
The person in charge in the location should be ready when there is a reservation so that they can pick up rental truck on time.LUZ R.
Customer did not leave a comment.MATTHEW W.
Customer did not leave a comment.Ashley L.
Over charged me. Employees very unhelpfulAnthony P.
When we arrived at our house, the movers we booked with U-Haul to unload didn't show up either. We called and scheduled other movers and they didn't show up. We ended up unloading everything ourselves. and my wife had a large and heavy entertainment center fall on her. So overall, it was the moving day from hell when we had it all planned out to go smooth.THOMAS W.
Customer did not leave a comment.Tammy A.
Perhaps, extend your hours for the weekend for returns.Claudia W.
When I picked up the truck it was a nightmare. They told me to go to one location but then I called before I went in they told me they didn't have any trucks and I had to call the one 800 number and get the runaround to go to another place. When I Go to the second place because I did not know what he was doing the app didn't work blah blah it took me an hour to get to yruck that iwas sitting right thereAPRIL R.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Gary Z.
Nice personal service !Charlotte B.
The man working the gas station pointed out the window to my trailer. I had to hook up the trailer myself and hurt my back doing so . In the rainStanley H.
Don't lie about your prices the guy told me 20$ and 99cent each mile and I ended up paying 50 and I only used went 8 milesTALITHA J.
No commentSamantha M.
Customer did not leave a comment.LACHANDRA I.
Customer did not leave a comment.Sadekie B.
Customer did not leave a comment.Nekeisha M.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.COOPER N.
Keep doing good workRobert H.
Truck was dirty stank and smell like piss and i had to clean it before my kids got in it. The doors are left unlock. NastyCOOLEY K.
Customer did not leave a comment.JOHNNIE A.
The truck had trash, debris, spills, and roaches. I had to sweep and mop the back of the truck and the cabin before using it. I ended up buying Raid to get rid of the roaches.CHRISTINA B.
Customer did not leave a comment.William B.
Customer did not leave a comment.Dwuana P.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.Bianca B.
Please ensure that your vehicles are properly locked upon my inspection the doors were not locked and passengers window was down, and to top this off the was a homeless person sleeping in the storage area at the back of the truck. This was reported to the gas station attendant. This was not a welcoming experience for my first time rental. I was scared as hell when I saw this not a good experienceSherine R.
The truck was nasty and dirty I all most died I lost control of the truck but God took the wheel and on top of that I went about 15 miles down the street to pick up a few things and I was charged 85$ which is outrageous never againVal B.
Customer did not leave a comment.Savannah J.
I forwarded my experience with customer service yesterday, & no reply. I was charged $140 for using a uhaul I received with feces smeared all over the the interior of the storage area, where my belongings were supposed to be hauled. I spent 3+hrs scrubbing it, along with my wife. The gas was even returned exactly where it was left, yet I was charged $17.xx for that as well. I would expect ATLEAST a 50% discount. I will be disputing the full balance with my credit card company if you guys can not resolve the issue immediately & submitting a detailed review of my horrible experience. I'm not one to complain, & also a business owner, but this was too much. You guys need more supervision of what CONDITION your vehicles are being returned in. My uhaul was also NOT inspected after I returned it, if it were I would've NOT had the experience I did. I picked up a 26 foot box truck to move my families' belongings today. When I picked it up I didn't think to check the storage area for anything, although I should have. Never would I have imagined that the pigs whom used this truck previously would have DOG FECES ALL OVER THE ENTIRE TRUCK. IT WAS DISGUSTING. I had to scrub/clean the entire box truck for about 3 hours BEFORE beginning to move my home, being that I obviously cannot place my things in there like that AND I drove 30 mins out of my way to pick it up because there were no other uhauls available in my area. Keep in mind I picked it up at about 630pm. I'm not one to complain, I am a business owner & do know you absolutely cannot control your customers' actions BUT this was a tremendous inconvenience.claudio B.
The truck was extremely dirty with old masks in the cup holder, sticky coffee Stains all over, stunk of cigarettes and was clearly not sanitized before we got in. Very convenient but not COVID safeKellie P.
The attendent was terrible he was lazy, uncooperative I called after I picked up the car to say that something on the reservation or the contract was wrong he said not to worry about it when I come in they'll take care of it cuz it was for 6 hours and I need it for a day or two when I got there to return he was like it's my problem call customer service after you pay $220 when it was only supposed to be $143. Fortunately he called the owner and he said no it's the $143.Casandra S.
Customer did not leave a comment.david M.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.Travares S.
The guy was rude from beginning to end. I've used uhaul multiple times and I've never had this poor of an experience. The guy was too lazy to read the odometer and made me go in the pouring rain to get the final reading. Please consider shutting them down. It's a bad name for your company. As I will probably be using a different service from now on as well as telling others to do so as well.Josh G.
Dirty gas station with no direction. Attendant came out and yelled at me to move the truck to a different location and then again to back it up 10 feet. I feel bad that he did not know how to read or understand English and yelled at me to go take a picture of the mileage and gas because he couldn't leave the station to intake the truck. He also made me check in the equipment on the iPad myself because he couldn't read.James B.
Customer did not leave a comment.Tabitha G.
Drop off after hours.Vinnett L.
This was not the location I selected to return the vehicle. The store I selected would not accept the vehicle and I was told to go to 2 other locations which is owned by the same person. By the time I finally got someone to help me it was 30 mins late and I was charged $40 ... very frustratingKAREN M.
Need to make sure they read before they check out. I got charged 14 dollars and got over draft in my bank for that. I told them on reservation I didnt want it. Ut they try and say that i added it.Devonta W.
The employee was focused on fixing a $20.00 bill for 5 minutes prior to handling my transaction. He had to call his boss several times during the transaction. It was thought I had rented a dolly which I had not. I had some cardboard (2 Uhaul wardrobe boxes cut up) and a few pieces of 2' x 4' thin pieces of plywood from my move left over from my move that I could not find a trash dumpster for as my son's apt we moved into did not have such dumpsters nor any way to throw such items away. So I assumed I would pay $25.00 for cleaning out the truck (I did fold the 12 pads up that I had rented). The owner mentioned it could be $600.00 for that process due to the bill for the dumpster normal use. The site employee eventually told me we could dump it in their dumpster, which I appreciated very much. I would say I was there for 30 - 40 minutes during this process to drop off the truck though and was exhausted from the long drive and unloading just prior.Stephen C.
Customer did not leave a comment.EMMANUEL M.
Truck was filthy inside and had food and old furniture all over the place.Christina H.
The truck was full of rodents and disgusting. Very unhappy experienceGLADYS B.
I do not understand why I have to pay 15 dollars of maintenance if that was disgustingWilliam O.
The staff tried to charge me more than what my reservation indicated. I was charged for Safe & Protection Plan when it was declined on my original reservation & they refused to remove the charge saying they couldn't. It takes more than 1/2hr to check-in cuz their internet is so slow. If things are not right the clerk always has to call the owner - lack of training EXTREMELY poor knowledge of how to run this type of a business. What is the purpose of having this location if this continues?Yvonne W.
The windshield wipers didn't work.brian A.
Everything was great experience, Thank youErikecal S.
Everything was in great condition and service representative was fast accurate and friendly. Nothing needs changing.Lashanya K.
I reserved a 15 foot truck, an appliance dolly, and six protection pads blankets. When I got over this morning to pick up the truck. He had no record of me reserving a truck!. I had to go all way through the process again. I am extremely upset that the truck I reserved weeks ago was not available and he did not have my paperwork. The dealer was very nice but the experience really sucked! I will not do this again!!!!!Norman M.
Customer did not leave a comment.Milly C.
Terrible service. First he said he could not find my drop off and I should drive elsewhere to drop it off. Then he finally found me and told me I would need to pay $8 extra for mileage. My included mileage was 98miles. I drove 97 miles. To sort this all out I had to spend over 30minutes there and make various calls to Uhaul. It was a truly poor service experience.Christine B.
I was allowed to pick up my uhaul at 7:30 am and keep the truck until 8:00 pm. I arrived at 7:30 but no one was there to give me my key for at least 15 minutes. Later I had returned my truck at 7:30pm (do keep in mind that I had spent 10 minutes trying to park in a spot that did not have enough room at the direct request of the attendant). After the truck was parked i went inside to return the key and the attendant said I was to be charged $40 more than I rightfully owed. After several minutes of back and forth I noticed a charge I did not authorize and that there was also an apparent â€œlate fee,â€ according to the attendant. The attendant then wanted me to call customer service in front of him from my own phone without providing me a number to call. 30 minutes of back and forth later, the attendant finally took off the additional charges. I am fine with mistakes, but the attendant said what is the point of fighting for $40, that he was doing me a favor and saying it was my fault for being late. I was authorized that full time, met with opposition from the start and belittled for fighting to not lose $40. It is my money not theirs. Pennies go a long way right now with the current crisis.Nate A.
I waited over 45 minutes just to get the truck after I did everything online. I had to call uhaul. Couldn't find the keys so I had to go into the store. The man in the store was rude and didn't know what he was doing.Kimberly B.
Customer did not leave a comment.Timecia M.
Customer did not leave a comment.Cardia C.
Customer did not leave a comment.Rosa C.
The workers are not educated on uhauls protocols. We had to wait an hour to get the man to hand us our keys because we rented one way online and he refused to give us keys until uhaul made him because he couldn't see us in his system. We appreciate all uhaul did to make up for this inconvenience!!Antoine H.
Great serviceKishma S.
The uhaul experience is good, it's just the employees that work at the gas station have an attitude.lamon L.
This was not the address that I chose for my drop off. The location at 7228 is where I chose to drop off but that was not a facility to drop offROSALIND M.
Was lied to about price then overcharged. Will never go back and will definitely tell others.Logan B.
Customer did not leave a comment.Demetrice W.