First, I had to drive out into the yard to hook up my trailer. No associate came with me. Second, I returned the trailer a day early and was assured I would be credited. I was charged for two days as per the receipt. Third, I had to drive out to the yard and disconnect my trailer. Again, no associate came out to help with the disconnect. Worst service I have received from a Uhaul dealer.Mark L.
Customer Reviews for Blue Ridge Tire
(U-Haul Neighborhood Dealer)
Blue Ridge, GA 30513
Services at this Location:
- Mon–Fri8 am–5 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location and service!Marc S.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Shaun M.
Customer did not leave a comment.Larry P.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Geraldine F.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Milford E.
Customer did not leave a comment.Brad S.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.John L.
Customer did not leave a comment.John J.
Everything was handled expeditiously and with courtesy. Very pleasant experience on both ends.harold L.
Customer did not leave a comment.Marty L.
Customer did not leave a comment.Mort L.
Went to scheduled location and no one at location could rent trucks out. Normal guy was on vacation and they said uhaul was informed of this. People at this location helped to get us rescheduled to another location we did pick uhaul up at. At this location was told to go get my own truck and dolly from the yard across the street with no help at pickup location. Had to back truck up to where dolly was to load it. Had to take a dolly with damaged fender because other dolly was blocked by trucks so I couldn't back my truck up to undamaged dolly to get it out of yard. Instead of moving trucks to get an undamaged dolly for me they told me to take damaged one. I have used uhaul several times and truck and dolly was always brought up to me and dolly was always attached to truck for me.Camille Y.
Let customers know where to park when returning.Bill P.
Excellent service and very Knowledgeable,Bob M.
No issues at all, great service!jimmy V.
Customer did not leave a comment.Randall S.
Return was more complicated..., called U-Haul on Mon, 8-15-22 to get an extra day which was granted at no extra charge, that's nice, however, returned truck on Tue, 8-16-22 at about 12:30pm, was told by Bobby to park the truck and leave keys in it and to expect an e-mail closing out the invoice..., Since I hadn't received a close out e-mail, on Sun, 8-21-22 I called U-Haul to inquire about it and was told they'd contact return location and resolve. On Mon, 8-22-22 received an invoice with additional charges for extra days beyond return date of 8-16-22. After back and forth calls with U-Haul and return location issue got resolved and received credit for additional charges Finally, on 9-12-22, I received the actual close out invoice, almost a month later from truck return.Gary D.
Understood my fuel complaint and satisfied my frustration. Thanks!john R.
Everything went great. The pick up was quick and easy and the return was also quick and easy.Alan D.
Great location, easy pickup and return. Good selection of trailersNiles K.
Customer did not leave a comment.Samantha B.
Good people and good service.Bradly J.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.David S.
Customer did not leave a comment.jennifer H.
Thank you for helpClifford M.
Customer did not leave a comment.TOM T.
Simple processKenneth F.
Customer did not leave a comment.William B.
The entire experience was very positive from pick up to drop off!Steven S.
Nice location. Professional, courteous and friendly personnel. A pleasant transaction.BobbyRay J.
Customer did not leave a comment.Charles B.
Reimburse for mileage not used because you charge extra if the mileage is more!!DONALD R.
Customer did not leave a comment.STEVE G.
There were pads left in the truck and we were not told that and ended up getting 12 more padsâ€¦ the truck itself needed to be swept outJOSEPH Z.
Very easy and fast pick-up and drop-off.Martin S.
A1, A+Marc D.
Customer did not leave a comment.Timothy S.
I returned the uhaul a day early but the uhaul attendant did not check in my uhaul rental until the following day. Which was Saturday. They are closed on Saturday. That means that uhaul. Deliberately checked in the rental van, the day after I returned it, to avoid paying me back some money. Very dishonest. I also called uhaul to make sure they marked the van, returned on Friday and they said ok. Done. Taken care of. They lied. Very dishonest. Lying in order to rob me and steal my money. I spent thousands of dollars for uhaul rentals in the last few months, and uhaul still robbed me. Ungodly business. I called to settle the matter and the first lady hung up on me, by putting me on hold forever. Didn't call me back. 2nd lady returned money but less than full amount due me. Stealing is a crime and a sin. People suffer because of it. Van was great. Customer service gets a zero.Jon P.
Customer did not leave a comment.Lafayette B.
Great company to work with on a returnGeorge K.
Fast rental and quick easy returnAMANDA L.
Though their customer service at the location gets a 10, their rental cost for about 4 hours, was excessively high & it'll be the last time, I do a rental at the location.james S.
Customer did not leave a comment.Tom H.
It wasn't obvious where to leave the truck or where the drop box was. Fortunately, someone was there to ask. I love the online pickup and drop off process.MICHAEL M.
HORRIBLE experience. Wasn't able to get the keys / truck. App doesn't work. Website is just as bad "unable to confirm my GPS location"? I'm standing next to the truck I rented. Local operator never responded. Spent an hour on phone - absolutely no help - What web browser am I using? what? ABSOLUTELY REDICULOUS.TERENCE J.
Customer did not leave a comment.Sunny R.
Customer did not leave a comment.Mike L.
Great service thanksJohn C.
Overall experience was greatJason L.
Place is closed on weekends, no personnel, no contact on store telephone or message options. Problems with on-line check-out, takes long time for pictures to load, then freezes. App also subject to reception in area, which is poor cellular service at drop off area.Dennis M.
Customer did not leave a comment.RAYMOND P.
The floorboard of the truck was somewhat muddy. I ordered 2 dozen blankets and a hand truck which were not inside the truck trailer which we paid for. Otherwise the rental was pretty smooth.Kathleen R.
Staff was friendly and helpful. Great experience!William C.
Customer did not leave a comment.JOHNNY B.
Make sure trailer lights are working properlyJohn K.
The guy at the auto and tire shop that handled the uhaul stuff was super nice and helpful. It's so nice to have a friendly person answer all my questions and reassure me on such a hectic day as moving day.Carrie B.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Michael R.
This was the worst experience I have ever had with a truck rental.Nancy J.
The check in process was not smooth and a took almost an hour to figure out show and what to do. Other than that it was good.Jeff B.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.Tanisha L.
Customer did not leave a comment.Allen R.
Customer did not leave a comment.Georg K.
Customer did not leave a comment.Rigo L.
Customer did not leave a comment.ROY S.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Ernest H.
App issuesDennis M.
The inside floor mats were muddy. No ice scraper for the windows.Stephanie G.
Some problems with on-line apps.Dennis M.
The guys at Blue Ridge Tire were great, they went above and beyond to help and find a solution for my towing-hauling problem. I highly recommend them for any moving needs and tire expertise. Thanks again, Geoff Skorupariana S.
Great Service, Thank you Chad for all your help....Walter B.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Melinda C.
Customer did not leave a comment.William L.
Amazing crewJohn H.
Local folks were fine but CORPORATE! Not so much. I had to rent a van three times to accomplish my task and the first two times no biggie. But, for some highly irritating reason, the third time I reserved a vehicle I received several urgent text messages saying I had to download software and take a photo of my drivers license or risk forfeiting my rental. The shop already had a copy from the previous rentals AND the address to which I was to hand over my valuable personal information was â€œhttp:â€ not a secure â€œhttps:â€ address We will look for alternates the next time we need to rent a van.donna P.
Customer did not leave a comment.Monte M.
Customer did not leave a comment.Emmett S.
Back tail light not working told me to go on would be ok. Personally I would have fixed the lightLarry C.
Nothing - they got me in and out very quickly and that normally doesn't happen at uhaul locationsKen K.
Customer did not leave a comment.Eric S.
The people at this location seriously need to take a lesson in just being nice. There is zero customer service here and more a sense that I was bothering them.Rigo L.
Customer did not leave a comment.Heath N.
wiper blades need replacing,danger driving in rain with faulty wiper blades.Bob B.
Customer did not leave a comment.DUSTIN C.
Customer did not leave a comment.CHARLENE J.
Customer did not leave a comment.James S.
The truck was filthy inside and outside. Prior driver drove thru elderberry bushes or similar. The inside wreaked of smoke and the front window inside and outside was disgusting. The loading deck was full of gravel and dirt. The drive was not smooth at all: The tires were shaking over 50mph. Not an easy drive on the interstate thru Atlanta! Before loading the truck we had to clean the cab, the windows and the loading deck.Sabine H.
Only the largest size truck was availableMICHAEL C.
Customer did not leave a comment.STEVEN V.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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