Not so much tied to the location but concerning the pick up procedure. It should be clearly spelled out that the designated Alternate Person must be available and standing by to answer their phone at the time of pick up or the key to the vehicle will NOT be made available! This item made the pick up procedure a very long process.Brian D.
Blue Star Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The locked box was locked. No one knew how to open the box. Called the 800 number and that staff also did not know how to open the box or how I could return it. Returned the truck to the location on Stefko Blvd and the manager there was very nice and helpful. He took over the truck for me.Brittany C.