Customer Reviews for Bluegrass Mini Storage
(U-Haul Neighborhood Dealer)

148 reviews

85 Trademark Crt   Scottsville, KY 42164

(270) 495-4246

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 495-4246

85 Trademark Crt
Scottsville, KY 42164

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sanjay P. 
Rating:
5.0

Customer did not leave a comment.

GALEN G. 
Rating:
4.0

I used a U-Haul from this place and the staff is friendly and gets things done in a timely manner, no mechanical issues with the truck, but there was 8 bedbugs on my mattress when we got it off the truck!

TIMOTHY J. 
Rating:
5.0

Again, excellent customer service from the owner, Mike.

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Everything is always great here, we have a storage shed at this location...great personnel...

ROBERT P. 
Rating:
5.0

Horrible online system for pickup and drop off

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
3.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

She represented uhaul very well and made my transaction her top priority.

Ben F. 
Rating:
4.0

Great customer service

Jeffrey Y. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Very friendly and helpful. I will HIGHLY recommend this location.

Linda L. 
Rating:
3.0

Barely spoke to me and told me to “put it in the box, my daughter does that”. Then, I just got a bill for $2.54 for 6 extra miles!!!!! The same 6 extra miles that I drove back to town to get gas to return it to well beyond where it was when I rented it. Who do I bill for the 4 extra gallons of gas that I gave you.

john W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Ginger is wonderful and was so helpful through the whole process of getting the truck ordered about the 24/7 share that we had to do when we picked up the truck to dropping the truck off at her location. I highly recommend her and her family. If all of UHaul people were like her your company would be great. Again she was wonderful

Patricia D. 
Rating:
5.0

Nothing I got great service for every thing

shirley J. 
Rating:
5.0

Customer did not leave a comment.

JAMES WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
4.0

We had a difficult time getting the truck. The computer wasn't working. We will rent again.

Mary A. 
Rating:
3.0

No one there and I dropped the keys in the wrong box. No sign to where the box was, I saw it when leaving.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Lady that waited on us was very professional.

James C. 
Rating:
2.0

Having the truck ready to go.

William G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Excellent and quick service

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

Nothing. Your rep at Bluegrass is exceptional.

Edwin G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

jonathan C. 
Rating:
5.0

Excellent service!

Michael M. 
Rating:
5.0

Excellent service!

Michael M. 
Rating:
5.0

I talked to the drop off location over the phone today, since I dropped the vehicle off after hours on Sunday. My issues have been discussed with them.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
5.0

Excellent! They even made sure that lights on the trailer were working correctly.......could not have had a better experience...... This location HIGHLY RECOMMENDED!!

Michael M. 
Rating:
4.0

No issues with this location. My issue is with the rental not matching the order. The pickup location was changed with little notice. I received confirmation email with the location I selected. It was a day later when I got a call that the location in another town and with different operating hours would have to be used.

James B. 
Rating:
5.0

Everything was great and friendly people......

Mike M. 
Rating:
4.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Vehicle was not at Bowling Green location where I reserved and pickup location was changed to this rural area near Scottsville, far away from where I reserved. . I was not contacted by Uhaul about this change. I had to drive 35 miles out of my way to Scottsville to pick up the truck and later to pick up my car, a major inconvenience. The website reservation experience was extremely poor...very non responsive website, hard to use and unstable. Website did not work properly for pickup location either, which slowed down pickup process.

Robert L. 
Rating:
5.0

Check the oil and wiper rubbers.I added 2 quarts. The oil was black and needed to be changed. Ginger opened shop after hours on a Saturday for me to rent this truck. Can't get any better service than that.

Mike B. 
Rating:
5.0

Ginger was very knowledgeable and provided excellent customer service!

James H. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Great customer service. Knowledgeable and explained processes well.

WANDA H. 
Rating:
5.0

F-5 ford truck will not fit the transport trailer like your representative thought but we managed to make it work

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Arlene P. 
Rating:
5.0

Customer did not leave a comment.

ARLENE P. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

My only issue was with corporate out of Nashville. The location in Scottsville was excellent, couldn't of asked for better people to deal with. But you need to work with your online reservations. I asked for and thought I got a location in Bowling Green, then got a phone call telling me no you need to drive 20 miles away to pick up trailer. Then you want to charge me a one way rate to drop back off in Bowling Green where online it showed the trailer available. Technology is available to show this info at time of rental online, please use it.

MARTIN E. 
Rating:
5.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Great working with these folks!

Kenneth V. 
Rating:
5.0

My experience with the young lady who helped in Scottsville, KY (Bluegrass Mini Storage) was ABSOLUTELY GREAT! She listened and helped with an issue I had based on my initial booking and was extremely thorough in reviewing and explaining the details of the contract. Would not hesitate to use this location again if needed. On the other hand, my initial reservation location was supposed to be the Campbell Lane location in Bowling Green, KY. My experience was the following: Took a while (5 to 10 minutes) for someone to ask us if we needed any help and there was 1 other person in the store. The individual initially helping us seemed to have an attitude and acted as if they did not want to be there. I specifically asked for a 17' truck, explained why a 15' truck would not work and the distance we needed to move items (i.e. from Bowling Green, KY to Lexington, KY), but not once did anyone explain to me that 17' trucks were for local use only until I received the phone call the day before pick up. I had to go the Scottsville, KY (approximately 15 miles away) and was only offered 25 extra miles. I would not use this location again not unless it was an emergency.

Edwin B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Recieved a call on Monday morning from a guy saying he wants to assign us a drop off location in Bowling Green Ky. I told him it was dropped off on Saturday in Halfway Ky at the Bluu Grass mini storage. Ginger of Blue Grass was very helpful in allowing us to drop it off there as opposed to taking the truck to Bowling Green Kevin. The call I received Monday from the gentleman was not really welcomed since he seemed a little irate with me and my decision to leave the truck in Halfway Ky Since no actual drop off location was assigned and Ginger notified her area Manager I was leaving the truck there of course with his approval

WALTER H. 
Rating:
3.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

The location was very friendly and helpful.

Chad C. 
Rating:
3.0

The drop off location in the next city was not good. I think this location picked it because I didn't.

Natasha D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Jim Y. 
Rating:
5.0

Ginger was so wonderful. She made pickup a breeze. Her customer service goes above and beyond! Thank you Ginger for making it so easy!

AMY C. 
Rating:
3.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
3.0

Truck leaked getting some items very wet.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY M. 
Rating:
5.0

Customer did not leave a comment.

DEVIN H. 
Rating:
5.0

Customer did not leave a comment.

LARRY O. 
Rating:
4.0

Customer did not leave a comment.

steve C. 
Rating:
3.0

Customer did not leave a comment.

TERRI A. 
Rating:
5.0

Did everything they could to fix the screwups, and did it with a smile and jokes

Allen D. 
Rating:
5.0

Vehicle dolly tire blew 80 miles into trip and took over 4 hours to repair by Uhaul

SAMUEL B. 
Rating:
1.0

This locations was closed at the time of drop off. I was only suppose to have 5/8 of a tank of fuel in the truck when returned, which I did and was charged $16.96 for fuel because it was not full. The lady I talked to was rude and very unprofessional about this problem. I will never use U haul again due to this treatment. I will not recommend anyone to use your company for their moving.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA N. 
Rating:
5.0

The lady at this location was very helpful, professional, caring, and friendly in getting the truck and car hauler returned......HIGHLY RECOMMENDED AND EXCELLENT SERVICE

MICHAEL M. 
Rating:
5.0

It was an outstanding rental. She made the process quick and easy. Thanks Again.

ARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Employee was very friendly and helpful. I hope I never have to move again but if I do I'll be calling on U haul.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The truck had a considerable vibration. I was very disappointed to have to go to a location other than the one submitted for pick up. To travel to another county to pick up the truck caused a significant problem and should have been disclosed at the time of the reservation in order to budget the appropriate time.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

A+ in Customer Satisfaction! Helpful, courteous, knowledgeable!! Will continue to use this location and share with others!!

BECKY N. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE V. 
Rating:
4.0

The lady working on the day I picked up my rental was very friendly and helpful. I definitely appreciated it since we had to drive over 35 miles to pick up the UHaul since my preferred site didn't have what I needed but we didn't get notice until 2 days prior.

ANGELA L. 
Rating:
5.0

You may want to have the wheels on the tow dolly balanced. :-)

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
4.0

Uhaul as a company I would never use if I didn't have to. It is always a hassle to get what I need, when I need it and where I need it. I have used uhaul and every time I have hired people to move me and the truck or trailer was not availble as promised. I 've had to spend numerous hours on the phone trying to get reservations worked out while I should have been loading and moving. Evn though I reserved them online ahead of and had confirmation . Budget was much user friendly and the trucks were nicer and the people much friendlier to deal with,.

SAMANTHA W. 
Rating:
4.0

I reserved a truck in Glasgow Ky and then had to drive 50 miles out of my way to Scottsville KY to pick the truck up.

JOHN K. 
Rating:
5.0

very helpful .unhitched the unit and speedy checkout

stanley H. 
Rating:
5.0

I can not think of anything. I'm a satisfied customer. :-)

CATHY B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY P. 
Rating:
5.0

Nothing. Ginger was the best ever! Everything was great and she was very helpful.

Cynthia S. 
No reviews have been submitted for this location.

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