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CRYSTAL B
Customer Reviews for Bobby Dees Motor Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged us $25 for the truck bed being dirty, but we just left in the exact condition that we picked it up in.
Colton WBobby was very friendly and helpful. The equipment was in great condition as well. I will definitely rent from him the next time I need a trailer, etc.
JEREMY CExcellent experience. Would definitely rent from this location again.
Pat ZVery easy pickup and drop off. Cost was fair and upfront (no hidden fees). Bobby D was really friendly and went over the basics of the truck, he even helped adjust mirrors for optimal safety.
Doug JQuick and easy trailer drop off. Friendly service.
Larry VBobby D is a delight !
Izy WThe local Uhaul representative was highly customer focused with a great friendly attitude!!!
Mark RIt was a no contact drop off so the place wasn’t open
Jennifer TGreat location! Bobby Dees is awesome to do business with and great costumer service!
kasey lGreat customer service
Nicole MAll contact was by phone with no issues. Equipment was dropped off after hours with no issues.
JAMES CThat wasn't a good experience, i waited for an hour to pick up the truck, nobody was there, then they referred me to somewhere else. In there they made me to buy a full insurance.
Hamed HThanks Bobby Dee
JOHN NVery kind and courteous I was very happy with the staff
glenn fStaff were helpful, friendly and efficient. Made a stressful move much smoother at the end. Extremely pleased.
JEFFERSON FHe was absolutely amazing and more than helpful!
Stacy GExcellent service
Carol MBobby Dee was great!! Came in after hours to help me out.
Ryan SGreat place to rent from!!
Curtis FThe office is difficult to find and pretty untidy. A cleanup/reorganization of the tiny spot is needed. A small expansion would help alot. The proprietor is great though. The process was simple once I found where to go.
Wayne WBobby Dee is my prefered U Haul location. He goes above and beyond for the customer experience and makes me feel valued.
Mary JBobby D is an amazing U-Haul representative and resource - I HIGHLY recommend him to any Stillwater, OK residents needing U-Haul services. I am a happy, repeat Bobby D U-Haul customer.
SAMUEL VEasy process, wouldn't change a thing. Bobby does an outstanding job!!
Barry TThe owner was very knowledgeable and helpful.
Michael SI checked out the truck on a Sunday so I did not interact with anyone at the pickup location. The check-in process (through the app) was confusing- I basically had to re-do all the steps when I arrived at the location, and had to wait to get approved (again).
Joshua SBobby Dee is the Man. I made a mistake on the date of picking up the truck and he went out of his way to make it happen. I would have been in the doghouse for sure if it wasn’t for Bobby Dee. Thanks again Bud
John RBody D is awesome.
David MI didn't catch his name , but the guy there was 100% helpful and I will definitely be back when I need another uhaul
James MAll's good!
paul mNo one there when we arrived. Called a couple of times with no answer. Then got a call back stating worker was on the way so just had to wait . Then got a small charge on credit card but no idea what for. We were not over mileage or late on return.
Kevin JMissing dolly, I never received a dolly I payed for
Cal JFriendly service. Quick and easy!
Kevin WI like U haul better than some other places I have used in the past. Would definitely recommend to anyone. Pricing is a little high but I have also found it to be the most reasonable priced moving center around. They do offer use of dolly,blankets,ect... As well as moving boxes and packing material. l definitely will be using U Haul again when I need it!!! I rate 9 stars out of 10 in my book.Thank you U Haul!!!
RUBY QNot going to Comment even tho I was upset when I left. Not going back. I would not recommend this location.
Christopher PBobby Dee was very friendly
Kelly DBobby Dee's is the best place to rent from. He is on top of it and gets you in and out fast. No messing around, which I like!
RONALD SVery friendly and helpful service
Craig WBobby Dee was very helpful and nice. I had to extend my rental by 24 hours and he was accommodating to my needs. Helped attach and detach the trailer.
Liliana LWhen I arrived for my reservation, the proprietor was 15 minutes late this departing my rental. He then questioned my reservation even though I had made it directly with him earlier in the week. After a few minutes of waiting on the computer to boot up I asked if he had found my reservation,. He responded my turning the computer around so I could see it was still booting up. He then asked for my license and credit card. I asked if new needed them since I had used the app and entered them online. He then said “I keep asking for things and you keep not answering my questions!” I then commented that somebody must have gotten up on the wrong side of the bed. He then asked if u was moving my son off to school ( who was with me and heard the entire interchange). I told him that we were going to another state to clear his grandmothers home as she had padded away. His demeanor then notably softened and he somewhat apologized for his earlier behavior. This was probably my worst single experience with anyone trying to do business in my 63 years. My song questioned me later about why I didn’t leave. If there had been any other locations where I corps be assured I’d getting a rental, I would have. Absolute terrible customer service!
RANDY RArrive on time for your customers. The U-Haul representative was not there at 8:00am to assist us and other customers. We had to wait on him to arrive to get our rental truck. He got there at approximately 8:15am.
Caton MBobby is personable, attentive, and professional. I appreciate his steady guidance in my rental experiences with him!
Samuel V