Customer Reviews for Bobs 66 LLC
(U-Haul Neighborhood Dealer)

230 reviews

11496 Dorsett Rd   Maryland Heights, MO 63043

(314) 739-4927

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(314) 739-4927

11496 Dorsett Rd
Maryland Heights, MO 63043

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KOUSHIK D. 
Rating:
5.0

Both young men were very pleasant and courteous and most of all helpful in hooking up the trailer and checking everything.

Bob J. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT H. 
Rating:
5.0

better Roadside Assistance On the phone for over 30 minutes no one answered my call

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Charles U. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

The after hours return was horrendous! The app did not work properly. I finally called customer service and it took more than 30 minutes for an agent to get back to me. Totally unacceptable!

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Overall location's housekeeping left a bit to be desired. However, the gentlemen were professional, went out of their way to help us obtain a truck in a timely manner and provided excellent service, which were the most important factors to us.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

DARLA B. 
Rating:
5.0

Very friendly and quick service, I would absolutely rent from this location again.

ALICJA Z. 
Rating:
5.0

Excellent service. Thank you for a very positive rental.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

Easy process, but van was in just decent condition. The right blinker was broken. Van seemed in poor maintenance as it said check engine and oil change needed. Would rent again, but was a bit concerned for the Van's conditions.

Alana M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

DELL R. 
Rating:
5.0

Customer did not leave a comment.

RHONDA C. 
Rating:
4.0

Customer did not leave a comment.

ralph B. 
Rating:
5.0

Great place run by friendly staff. Will return next time I am on need of a rental.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
1.0

Customer did not leave a comment.

ADRIAN S. 
Rating:
5.0

The gentleman at Bob's was very nice. However U Haul's adds are misleading and deceptive. $19.99 is an outright bullshit lie. It was double that and more…. U Haul is a very Deceiving, misleading, company.

MARY T. 
Rating:
1.0

Truck was covered in mud from the inside out and from the floor board to the dash board and from the driver side to the passenger side! It was disgusting!!!

ALICIA W. 
Rating:
4.0

Customer did not leave a comment.

DARREN B. 
Rating:
3.0

Uhaul app was horrible experience

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

BRETT N. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
2.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

N/A

CRAIG W. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

The young lady running the shop was friendly and helpful. She answered my question when I called prior to picking up the truck, and she was quick to assist us. The truck was sufficiently fueled when we picked it up. The only drawback was that the amount of fuel according to the printout was a little higher than what the truck showed when turned on.

EMILY A. 
Rating:
5.0

Nothing. The guys were quick and friendly at pickup. I like that they were comfortable with an after-hours drop-off as that makes short-term trailer rentals so much more convenient for your customers.

David D. 
Rating:
3.0

It took us more than half an hour as they were verifying alternate contacts as we waited outside uhaul office in the dark. This thing should have been done while registering but they did after we clicked on pick up truck. This left us with 3 hours time instead of 4 hours. So i would not come again.

BHARTI T. 
Rating:
5.0

Customer did not leave a comment.

pamela V. 
Rating:
2.0

Customer did not leave a comment.

Zheng m C. 
Rating:
5.0

I booked through the uhaul website. I have no complaints about the store . I wish that I could have edited my order. I was in a rush and ended up selecting a dolly and furniture pads I didn't need and still had to pay for because the store was closed when I got there -had a late booking . While I am aware it is my fault for not double checking , having optional items with fees shouldn't be preselected if I can't adjust it before check out.

Ashley M. 
Rating:
2.0

I called trying to schedule a rental and they told me they were going to be closed so I had to do it online. I booked online and went to pick up at scheduled time of 8:00am, truck wouldn't start. Tried calling aupport number listed with no response. Online chat was no response either. On hold for 30+ minutes before I actually talked with someone who told me to book a roadside assistance claim. They told me it would be 90+ minutes. I called support again and the lady was more helpful and transferred me to a scheduling who tried to help me get a different truck. Other truck wouldn't start either... There were people yelling and arguing on the other end of the line (though the guy I actually talked to tried to stay calm). Finally figured out it was switched keys but wasted over 2 hours of my time I was supposed to be already moving and added stress to an already stressful day. Then roadside assistance support lady kept messaging me and still sent repairman to location even after I said scheduling solved the problem. So *I* had to explain to the guy why he drove 90 minutes for nothing. Overall horrible experience with this set-up. Then they want to charge me for entire time??

Marrissa N. 
Rating:
5.0

Excellent service and very easy to work with. Only recommendation would be to carry the dollies people might need. Had to go to another U-Haul place to get those. But overall, very good experience.

JOANNE F. 
Rating:
4.0

I saw a mileage cost online of about $.70-.80 per mile online but when I picked it up it was double. The woman explained it was weekend rates. I saw nothing about that ahead of time. I knew we would be putting a lot of miles on and was very upset. You should explain that ahead of time!

CAROL B. 
Rating:
5.0

Friendly and easy to use. A bit high priced for a one way rental.

WILLIAM K. 
Rating:
5.0

Friendly service. Equipment was ready and easy to return.

William K. 
Rating:
5.0

You are doing excellent work. Keep it up. Well done.

JARED N. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE M. 
Rating:
4.0

While the service was great, drop off was easy, and the vehicle operated flawlessly it was not very clean it ran well. This did not bother us and our use of the vehicle but future patrons may feel different. A clean interior and outside goes along ways. Overall we where very happy with the vehicle and will be using again in the future.

Adam T. 
Rating:
3.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

amy D. 
Rating:
5.0

Everything was great

Barbara S. 
Rating:
5.0

I experience excellent customer service at your location. Thank you!

SHONDRA B. 
Rating:
4.0

N/A

CODY C. 
Rating:
5.0

Customer service was helpful and friendly when I came in to rent a truck.

CAROL B. 
Rating:
2.0

I have rented 2 trucks in the past 2 weeks. Overall uhaul has gone downhill in my opinion. Neither truck was ready with the equipment I reserved. The online checkin app did not work. Each interaction with uhaul locations was not up to par. Calling customer service results in 45+ minute wait times. Uhaul needs to step up their game.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Nancy Y. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

First we reserved a cargo van through corporate and they lost our reservation and had to use a pick up truck. The truck smelled and had someone else's sticky trash behind the seat and it said it needed an oil change. Not happy with this rental and we utilize Uhaul just about every week. Please send out cleaner truck/vans for the next customer.

AMY D. 
Rating:
3.0

The only thing I would improve is somehow making sure when people return trucks they don't block trucks that have been rented out.

Teresa M. 
Rating:
5.0

Staff was very polite and professional, and despite being busy, the service they provided was quick and easy

Jennifer A. 
Rating:
5.0

Trailer would be nice with more tie downs that allows for step hooks currently hooks only in far corners

ARTHUR K. 
Rating:
5.0

N/A

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

SHANNON N. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Friendly and fast. Very good Customer service. I will definitely use the. again.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

ALEX Y. 
Rating:
5.0

Everything was good I have no complaints.

Eric T. 
Rating:
4.0

Customer did not leave a comment.

Haley E. 
Rating:
5.0

Nothing - the customer service was excellent and my experience renting the truck was very positive.

Claire H. 
Rating:
3.0

Reserved on-line. Pads were $10. Upon pick-up, charged $20. Told the pads were $10/day, since the truck rental was 2 days, pads were $20. Rented from uhaul a few time, never run into this before. Won't go back there. If this is a scam for an extra $10, setting uhaul up for trouble!

DARYL W. 
Rating:
4.0

Mileage charges too high for a repeat customer.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Mark J F. 
Rating:
4.0

Very friendly and worked with my schedule

Tanisha C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Smooth experience I haven't faced any issues stuff were nice.

Ruslan A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Both representatives were outstanding in courteousness and professionalism. Keep up the great work!

JANET W. 
Rating:
3.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Brian and the crew always do a fabulous job for us. We would highly recommend them to anyone. Keep up the good work!

JAVON W. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Amy D. 
Rating:
4.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Excellent service. Truck was clean and ran well. Great experience. Young lady who handled things was exceptional.

JAMES D. 
Rating:
5.0

You guys was great I was in a jam. Those guys took care of me and explain everything perfectly.

JOHNNY K. 
Rating:
4.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Dollie wasn't in the truck

Melissa K. 
Rating:
3.0

Truck ran tip top. Pretty much all I cared about

keith K. 
Rating:
4.0

Great customer service. Nice, helpful and friendly staff

Ana F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Got there late to pick up truck, but the restarted the system to accommodate me. Appreciate the service. Thank you.

RICHARD F. 
Rating:
5.0

Brian and James are so helpful excellent customer service

JILL S. 
Rating:
4.0

They answered the phone. Several other sites did not so I used this one close to work.

MICHAEL B. 
Rating:
5.0

Location was close and convenient. Employees were friendly and accommodating.

MAXWELL P. 
Rating:
1.0

Truck ran really rough and transmission was not shifting well. Charged us a 20.00 cleaning fee for a so called soda can. Rude when I called and asked about it.

ROBIN T. 
Rating:
5.0

Return App was buggy, had to open the app in separate programs for location finder to work, camera for taking odometer and fuel gauge did not work so could not proceed with application return.

SETH L. 
Rating:
4.0

Customer did not leave a comment.

NEAL M. 
Rating:
5.0

Really impressed with the digital platform for check in and out.

JOSHUA R. 
No reviews have been submitted for this location.

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