I requested rental at the Port Royal road facility in Springfield VA and provided a credit card to hold a reservation. The day before the rental I was redirected to pick up the trailer 46 miles away at a closed facility. I was required to use the 24/7 phone pickup. We lost internet connection part way through the process, fortunately the connection was lost after we got the key to the truck. I tried to reconnect with no luck and when we tried to call we were told it was a 63 minute wait to talk to a person. After an hour of attempting connection I left. The truck was fine and eventually it all worked out, but the morning pickup was the most frustrating experience I ever had with Uhaul.wade W.
Customer Reviews for BOLVS LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We scheduled to pick up the truck at a close location and got sent out of the way to a location that didn't open until 11. We weren't able to get into the online system and it took tech support 2 hours to help us get the key and get movingBrian Richard L.