Everything was great! Made renting the van a great experience.vinney S.
Customer Reviews for Boost Mobile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kandace S.
The truck was infested with roaches and had a bad smell to it.Sequoia J.
Was charged for an overnight fee when I used the rental for 4 hoursVINNETH R.
Keep the location upjacques C.
Include the dolly in the truck 🙃Amanda H.
Customer did not leave a comment.marlon H.
Customer did not leave a comment.Anna P.
There was an infestation of roaches in the van. I returned it immediately and I am still awaiting a refund. Very unsanitary and not something I would want to bring into my new home. Swarm of roaches under the mat on the floor. Simply disgusting.Bianca C.
Don't switch customers reservations without discussing with the customer.CHARLES R.
Customer did not leave a comment.MAVIS B.
Excellent service!!!REGINA N.
Customer did not leave a comment.DANAE D.
You need to fire the disrespectful guy you have there.BASIL G.
Take this trailer out of service, the stickers are faded and there's a significant amount of rust discoloration on all the metal.. mechanically the trailer works fine. The location was fine. Very helpful when hooking up the trailer.Tim M.
Customer did not leave a comment.Justin G.
Customer did not leave a comment.Eleanor L.
Customer did not leave a comment.Samuels R.
The gas tank had a leakZACHARY F.
Absolutely horrible experience from the beginning. I ordered two dollies and a furniture dolly. When I arrived the owner told me that they only had one dolly. When they provided me with the uhaul it was absolutely filthy, with food left inside of the vehicle. As I was driving on the highway, I noticed my driver side mirror slowly separating from the door. When I pulled over the entire mirror was poorly installed with screws that were too short for that mirror and the mirror came completely off! When I called the uhaul place that I got it from, the man I got the uhaul answered â€œjoeâ€ who stated that they were aware of the mirror being loose but that they fixed it and told me that there was nothing they could do about it. I felt completely unsafe driving this vehicle and had a friend meet me on the highway to tie the mirror with rope so that I could get to my destination. It was a terrible experience.Iris S.
Bad location.ASHLEE I.
The truck was dusty and dirty. There was a foul odor in the truck but couldn't identify it.Nicole W.
Customer did not leave a comment.Joseph M.
I did not get the vehicle I reserved, and I was not informed that the vehicle I wanted would not be available. The phone check in was totally useless, did not work. I had to go to another Uhaul location to get what I needed ...two hours delayDONOHUE S.
Great customer serviceJAMES H.
Customer did not leave a comment.NANCY H.
Great service. Clean truck.LaShawnda E.
The location owner connected the trailer to my vehicle. Trailer disconnected and damage my vehicle and property. I filed a claim with Rep West and called Uhaul. I constantly rent from Uhaul and this is disappointing. I expected to hear from someone but no one.Gerard G.
great customer service.Lewis K.
Customer did not leave a comment.Cindy W.
Customer did not leave a comment.MYEKELA W.
Customer did not leave a comment.Evette E.
The truck was not cleanRenata C.
Truck need to be clean cause When I got it wasn't clean when I bring it I did click yes to be clean I change it to no cause I was gna get charge for no reasonLu B.
Customer did not leave a comment.Rosemarie G.
Customer did not leave a comment.JEENNA S.
Not sure if Uhaul or this location is to take responsibility for confirming a reservation 30 minutes apart. I had to wait an hour to use a dirty roach infested  van.. The previous renter also left furniture in the cargo space and was very late on returning the vehicle. The location and Uhaul is to be blame for having me wait [hostage] 30+ minutes when I returned the van hours before my time would expire. Telling me to call my bank because the bank is declining the transaction. After calling the bank, the rep informed me of another charge amount greater than my current final bill total was charge the previous day. Now I am being told in order to be on my way I would have to pay for the final amount [less tha the previous charge] in order to leave the store. And after the first charge is cleared, 3-4 days I will get it back depending on my bank. After all was said and done, I over heard them saying their system is down, let the customer leave and they will sort it out afterwards.Corey M.
This is my worst experience with uhual. I booked my Uhaul for 10:15 am i got there and the man told me the Uhaul wasnt ready because the person who rented the Uhaul before did not return the dolly. The owner told me i had to wait a few mins for the person to bring it back so he could close out their contract. He said he would call me in a few when the customer returned. 2 hrs went by and he never called me. I called him 4 times and he did not pick up until i used my friend phone to call and he picked up saying the person didnt come back yet. After waiting 2 hrs i went back up to uhaul. At this point is was after 12 mind you i initially went up there at 1015 to pick up the uhaul. So i get there and he still didnt close out the contract and after waiting 20 mins he tells me my original reservation. was cancelled by uhaul so a new one had to be put in. So i waited longer. I finally was able to get the Uhaul 2 hrs after my original reservation at 12:13. Then when i dropped the uhual back off the lady who was there was very rude. I will never ever book anything from uhaul. I ended being late to move out of my apartment because the uhual was not ready on time so i was charged an additional days rent by my landlord im so upset and i feel like i should be reinbursed.LYEISHA B.
Cockroach infested. Tens and tens of cockroachs. Was only offered a $30 coupon. Had to fight for more, did not receive a full reimbursement.Eric Y.
Customer did not leave a comment.celia H.
Customer did not leave a comment.Nikol G.
Customer did not leave a comment.Ken W.
Customer did not leave a comment.Edneia B.
Keep an eye out for cleanliness!. The exterior of the truck was dirty. At the time of reservation, the customer service rep should inform renters that upon returning to collect the vehicle, make sure they have there phones with them to help with the process of renting. Not everyone totes around with there phones. I had to use my Mom phone because I had no idea the DL process requires a phone to click a link for pictures. Good thing she didn't leave. Other than that it was not a headache to rent the truck. Definitely going back for needed rentals. Thank you.Cameron G.
Customer did not leave a comment.calvin K.
Customer did not leave a comment.Kimika W.
Gave the address where I was moving and stated that I wanted to turn in trailer to closest U-Haul. Went to the closest and was told to take it across town out of my way and inconvenient. Uhaul rep was rude and would not listen look at my agreement nor make a call on my behalf. Wasted my time and money!bill P.
Very enthusiastic knowledgeable people at Boost audio. Highly recommended and I would always use them againchris K.
The customer service was amazing and greatSafisha C.
Nothing! The attendant was AWESOME! Very friendly and courteous!SAMMY P.
I filled up the vehicle to the required 3/4 tank and they still charged me extra for gas.Marcos C.
I return the U-Haul early clean and Refueld. I asked the man is everything fine he stated yes. I left location only to get an email the next day stating that I was missing 6 gallons of gas when I only use the unit for 12 miles and Reafield $15 prior to drop off. I was charged a $30 refill fee plus in an additional $24 for the fuel. When I return to the location he stated that it was not him and I should callCustomer service if I want anything done. He's a liar and a fraud and I have starting investigation as to why my card was charged additional funds without my approval and why wasn't given a real time receiptLeslie S.
Service was excellent. Seamless and smooth. I would definitely recommend this location. I also love the 24hr key drop service so i don't have to beat a clock.michael H.
Everything was Greattiffany D.
Customer did not leave a comment.TYRELL R.
Customer did not leave a comment.Salvatore D.
This location makes it really simple to rent a vehicle anytime of the day. I use them when I have multiple catering events and not enough vans. In this instance, I wanted a van around 8:00pm. All I needed was my phone with some charge to get the van. Very smooth process.Jason M.
Customer did not leave a comment.devon W.
Customer did not leave a comment.Robert L.
Very unprofessional will never go back to this location. And will never refer a friend to this location very unsatisfied.quina G.
Customer did not leave a comment.Jenniffer O.
Customer did not leave a comment.Andre S.
Customer did not leave a comment.JOSEPH R.
no me gusto mucho la atencionCRUZ B.
Customer did not leave a comment.Lorna B.
BUEN SERVICIORODIN A B.
With the exception of MiMi, staff has NO customer service skills. I was told that I needed to sign in on an "App" in order to check my vehicle back in, and was told I was to be charged a "connectioin fee" to have my trailor connected to my car. I've been renting for 6 years now and never have I seen such arrogant and unprofessional behavior in the staff at a Uhaul. The area also has horrible traffic, making it dangerous to drive a trailer.Daniel B.
Customer did not leave a comment.stanley S.
Customer did not leave a comment.Bruce Robert F.
Customer did not leave a comment.JOBSIEL P.
Customer did not leave a comment.Eduardo P.
They was very unprofessional when it came to the service for pick up and return . They never explained to me at the beginning about thr hold on my account..when I ask questions she had a attitudealex H.
Customer did not leave a comment.peter M.
This location is my favorite at all times, the girls are so helpful and the process is done so neatly and quick.Mohammad M.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.Victor C.
The clerk was very nice and knowledgeableLuz P.
Customer did not leave a comment.Mirtha M.
Customer did not leave a comment.Mathieu O.
Instructions for key pickup and location were confusing. Gassing up instructions were lacking up front forcing me to go back out for gas upon return. Van smelled like a farm animal.Daniel M.
Customer did not leave a comment.JET H.