Customer Reviews for Border City East Self Storage
(U-Haul Neighborhood Dealer)

516 reviews

4502 35 Ave   Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)

(306) 825-4020

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(306) 825-4020

4502 35 Ave
Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service, great experience, very accommodating. The only bad thing was the flooring in the units were slippery (it is winter and cold out)

Karrie H.  |  Overall Experience 
Rating:
5.0

Very good customer service

Karrie H. 
Rating:
4.0

The uhaul operator was very helpful and I appreciated all the hell she gave me. I would recomend Border Uhaul to anyone.

Eugene G. 
Rating:
4.0

Nothing.it was easy and a good experience

Patrick K. 
Rating:
5.0

Service was fast and friendly. The online check-in was great, too. I'm really happy with the experience. And the rental price was also very affordable. Thank you.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Byron B. 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

The lady who helped me with the registration and rental was friendly and patient with me. I really appreciate that.

hather L. 
Rating:
5.0

Customer did not leave a comment.

ELISE P. 
Rating:
5.0

Staff was very helpful in setting up and dismounting the trailer. Great experience overall.

murray M. 
Rating:
5.0

Customer did not leave a comment.

Angeline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin A. 
Rating:
5.0

Customer did not leave a comment.

DEEDIE M. 
Rating:
5.0

Customer did not leave a comment.

Cameron K. 
Rating:
4.0

Customer did not leave a comment.

donna K. 
Rating:
3.0

Place was fine but got charged more then what was quoted

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

janet B. 
Rating:
5.0

Nothing, fast, courteous, we'll explained details. Clean vehicle.

cindy B. 
Rating:
5.0

1. Burnt out signal light. 2. Door latch let go, and lost some possessions on the road

CLINTON J. 
Rating:
5.0

Was very difficult to use the return on line system.

linda A. 
Rating:
5.0

Customer did not leave a comment.

Chelsey L. 
Rating:
2.0

We had a confirmed vehicle pickup at 8am. When we arrived the location was closed. I called the service number and they didn't open until 9. So we wasted an hour we could have spent packing or cleaning and it also pushed our day back so we ran out of time to make a trip to the landfill.

Alissa P. 
Rating:
4.0

Customer did not leave a comment.

ERWIN IAN E. 
Rating:
5.0

Renting was quick, and easy. The staff was helpful

Pat M. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Awesome customer service, very friendly and efficient!

Janice N. 
Rating:
2.0

I am extremely upset by the fuel policy. I picked up the truck with 1/4 tank of gas. Seeing as I had to drive several hundred kms, and I didn't know what the fuel economy would be, I filled the tank (costing $210). I returned the truck with 1/2 tank full. Now I fully expect to have to pay for the fuel I used. What I did not expect, and am extremely angry about, is providing uhaul with $70 worth of free fuel. I recognize that there are difficulties with reimbursing for the additional fuel in the truck, and that not everyone will be happy with any policy. But this feels like theft. Not a good way to treat customers.

Steven M. 
Rating:
5.0

I had no complaints or issues

Shelly C. 
Rating:
5.0

Everything was easy and fast

john N. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

The lady that works out of this location is always really helpful. She has gone out of her way on more than one occasion to assist me in booking a truck and is always very patient and friendly. Thank you.

Andrew R. 
Rating:
5.0

Just trying to do the mobile drop off was painful, would not work and instructions weren't good

Joy P. 
Rating:
2.0

Charge me wrong

DENNIS D. 
Rating:
3.0

Had to perform duties that are the responsibility of uHaul in order for her to complete my paperwork

SHANE B. 
Rating:
5.0

Excellent service. Good attendant person. Before going to pick up the truck, I did my registration online. Downloading the picture of my driving license and payment information. It was accepted by the system. When I arrived to the location I have to do it again from scratch over the phone. Maybe something wrong with the system, I don not know.

carlos L. 
Rating:
5.0

N/A

allen G. 
Rating:
3.0

A jack mounted to trailer to help get hooked on would be a good thing I just had surgery and wasnt able to lift trailer hitch to hook on

Doug P. 
Rating:
1.0

Vehicle was unsafe for travel. Tires were worn and vehicle shook. Location did not go over vehicle with us at all. Could not drive road speed was too unsafe.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

BRYNN F. 
Rating:
1.0

Was not told that they will not credit if I overfilled the gas. Manager called me from uhaul and never think about customer service.

MAULIKKUMAR P. 
Rating:
4.0

The area is extremely muddy and it took us forever to park the trailer because we kept sinking everywhere.

KASHTIN M. 
Rating:
4.0

Truck should have cruise control

tim S. 
Rating:
1.0

I booked trailer 6 *12 almost 1 month ago and 24 hours ahead they called me to inform they can't give me that size of trailer, I got mid size trailer so I had to do 2 rounds of trip which was so inconvenient, also when I went to pick up the trailer they had 6*12 trailer still they will not give to me since someone else was coming next day to pick up which was so unfair! Cause when I called they had available, when I went to pick up they had available still they will not give to me! May be they are going earn more money in that , but if that is the policy let us know so will have idea to pay more and get what we want to save us inconvenience! It is horrible experience, so unfair and unethical.

Vaishakhiben P. 
Rating:
4.0

Cleaner proper working well maintained equipment, that particular unit has alot of stuff wrong with it and would be a death trap on the highway , it was alli could do to keep in its own lane intown at slower speeds and someone will end up getting severely hurt loading and unloading

TERRY U. 
Rating:
4.0

Gas tank was only a 1/4 full at pickup so returned it at 1/4 full

nicole S. 
Rating:
5.0

i have been renting u haul from this location for over 12 years. Very safe secure and quality service.

NICHOLAS H. 
Rating:
3.0

Customer did not leave a comment.

norman M. 
Rating:
5.0

Excellent service, equipment was in good condition. Completely satisfied

allan O. 
Rating:
4.0

Customer did not leave a comment.

Lenora H. 
Rating:
5.0

Very professional attitude on behalf of the u-haul representative at this location I will definitely be back

ralph C. 
Rating:
5.0

Customer did not leave a comment.

Rostyslav O. 
Rating:
5.0

Great service Very knowledgeable About equipment and see operation The Equipment was well maintained Great experienceI would absolutely recommend them

Corey M. 
Rating:
4.0

I was told where to park the trailer, and unhook myself. Parking makes sense...but to unhook myself? Communication was by phone. Did not see an attendant at all. Wow!

kyle L. 
Rating:
5.0

Great people and they really helped me out! Best place to get UHAUL in Lloydminster

Saqib A. 
Rating:
5.0

Other than the phone number we were given for them doesn't work at all. Once we had the right number it was all good. And the after hours drop off online tried to make us go across town to another location.

Collin C. 
Rating:
5.0

Had a slow leaking tire but Sharlene helpful relieve my stress about it. She was friendly, courteous and helpful as always

vernon N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great service , will use it again and recommend to anyone !!! Thank You very much .

sergiy G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Excellent service, very friendly

noella C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
3.0

Customer did not leave a comment.

claude T. 
Rating:
3.0

Customer did not leave a comment.

Luc L. 
Rating:
4.0

The truck was clean, but the sterling wheel was dirty, sticky, all cab interior should be sanitized, a special in this Covid times. Everything else was ok, thank you!

Damjan R. 
Rating:
2.0

It wasn't the locations fault , but overall it made my move much harder , I reserved 3 weeks ahead of time for two days to use a big truck cuz I needed it for that long , at one location , I ended up only being able to get a smaller truck for one day not two and was told to get it from a diff location , and when we went on the website of the uhaul location for directions and it took us to the wrong place so overall a poor experience , we had to rush then ended up having to bother a neighbor to borrow his truck for the next day cuz it took two days to move as I new it would be .

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

joseph G. 
Rating:
4.0

The rubber seal on the back door at the top of this unit did leak some , it did leak enough that my daughter's mattress was wet , as it rained that day of the move

phil B. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

YI W. 
Rating:
5.0

Customer did not leave a comment.

Jee Jean E. 
Rating:
5.0

Fantastic customer service from this location as well as the Uhaul hotline!! We needed our trailer size changed out at the beginning and the lady at the location was so helpful and found us a new one in a few minutes, and then we decided on a different trailer in the end. Everyone was so accommodating and helpful during the entire process, and we will be using uhaul again. Thank you!!!!

Laura V. 
Rating:
5.0

Customer did not leave a comment.

jessica L. 
Rating:
5.0

Very friendly and professional staff

Alfin M. 
Rating:
1.0

i submit my all details with my card details with uhaul still border city east self storage take my all details with card details and they send me the receit of amount $82.06 and they charge same amount on my card. But uhaul send me the receipt of amount $69.36. which i have to consider. if uhaul charge me $69.36 then who refund me the rest of the amount. Please and Thank You.

PATHIK P. 
Rating:
3.0

Customer did not leave a comment.

jason D. 
Rating:
5.0

Everything was good. I booked online. Called ahead. The trailer was there and in good shape. The addentant there instructed me on the different hitch you operate. Hooked up and gone. No difficulties. Called ahead and dropped off. Debit machine had difficulty but so did others in town. All in all perfect for what I needed and at a fair price.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
3.0

I was disappointed that I had the trailer for 26hrs and had to pay for two full days.

Robert M. 
Rating:
3.0

I never even saw anyone at this location

Edward O. 
Rating:
4.0

It had been snowing most of the day before delivering the uhaul. The road to the parking lot was not plowed and the deep snow made for a tough drive.

Maggie S. 
Rating:
5.0

Absolutely nothing, very helpful and friendly staff

susan M. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
3.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Dawn J. 
Rating:
5.0

Customer did not leave a comment.

Drew P. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Great customer service! Very professional.. kudos

John Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Sandip S. 
Rating:
3.0

This place is not inviting. There is no one around during office hours and the answering machine is questionable. It is convenient.

Luther J. 
Rating:
3.0

The truck was not maintain in good condition, both door not properly close, the muffler of truck is broke its too noisy.

Michael V. 
Rating:
5.0

Dealer made calls to ensure availability and was able to add extra days for minimal fee in case of travel problems!

lee G. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
3.0

Educate your call centre to understand Uhaul in Canada and to understand the differences between the USA Uhaul

Lisa-Marie H. 
Rating:
5.0

Customer did not leave a comment.

Brandi P. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
2.0

The office was filthy.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

I do not understand how a business like uhaul does not allow their customers to rent a moving van for an in town move for more than 24 hrs saying that an average move should only take 6 hrs. First of all I would like to see you try to move my stuff in 6 hrs. Second of all the van was not even rented out for the next day and is likely still sitting there? I have worked for a rental company very different from this but the goal is utilization you rent to whomever as long as possible and you do what you have to do to accommodate customers.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

andrew E. 
No reviews have been submitted for this location.

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