A few supplies such as boxes mattress covers or exchange boxes would have been nice. I would have preferred the 20' unit booked rather than the 26' upgrade due to added space and extra fuel costs even with getting it for the 20' price.ken T.
Customer Reviews for Border City East Self Storage
(U-Haul Neighborhood Dealer)
Lloydminster, SK S9V0X9
(45th St & 35 Ave Under the Overpass Behind Visitor Information Centre)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat-Sun: 9 am - 12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor communication and 48 hour rental they wanted the keys back by 12 noon...not 48 hours ...and she wanted to be there. I just used the Dropboxjennifer S.
Recommend checking the inside of the trailers before they get picked up as one of the trailers had two pallets in it when we opened it. Otherwise expire en early was good.wyatt M.
You need better training for call center personnel. i arrived at the destination and called the number at the retuning uhaul location. Whoever answered, think she was at the call center, had horrible communication skills. She wastes 10 min of my time. I asked the same questions repeatedly. She would not answer my question and kept giving me the same answers and questions. I was not impressed,Dennis L.
Need snow removal as we had to make a trail to get to the storage unit.Ross A. | Overall Experience
Customer did not leave a comment.Darren Allan H.
Customer did not leave a comment.Darren Allan H.
Kind young people trying their best to make the most of an environment that is vulnerable to the elements year round. Encouraging them to be conscious of investing in their venture as they grow into the lot grading and drainage! We are confident they will!Robin M. | Overall Experience
Customer did not leave a comment.Zachary M.
Great customer service, great experience, very accommodating. The only bad thing was the flooring in the units were slippery (it is winter and cold out)Karrie H. | Overall Experience
Very good customer serviceKarrie H.
The uhaul operator was very helpful and I appreciated all the hell she gave me. I would recomend Border Uhaul to anyone.Eugene G.
Nothing.it was easy and a good experiencePatrick K.
Service was fast and friendly. The online check-in was great, too. I'm really happy with the experience. And the rental price was also very affordable. Thank you.Robert K.
Customer did not leave a comment.Byron B.
Customer did not leave a comment.Sandra W.
The lady who helped me with the registration and rental was friendly and patient with me. I really appreciate that.hather L.
Customer did not leave a comment.ELISE P.
Staff was very helpful in setting up and dismounting the trailer. Great experience overall.murray M.
Customer did not leave a comment.Colin A.
Customer did not leave a comment.DEEDIE M.
Customer did not leave a comment.Cameron K.
Customer did not leave a comment.donna K.
Place was fine but got charged more then what was quotedVictoria M.
Customer did not leave a comment.janet B.
Nothing, fast, courteous, we'll explained details. Clean vehicle.cindy B.
1. Burnt out signal light. 2. Door latch let go, and lost some possessions on the roadCLINTON J.
Was very difficult to use the return on line system.linda A.
Customer did not leave a comment.Chelsey L.
We had a confirmed vehicle pickup at 8am. When we arrived the location was closed. I called the service number and they didn't open until 9. So we wasted an hour we could have spent packing or cleaning and it also pushed our day back so we ran out of time to make a trip to the landfill.Alissa P.
Customer did not leave a comment.ERWIN IAN E.
Renting was quick, and easy. The staff was helpfulPat M.
Customer did not leave a comment.Alan R.
Awesome customer service, very friendly and efficient!Janice N.
I am extremely upset by the fuel policy. I picked up the truck with 1/4 tank of gas. Seeing as I had to drive several hundred kms, and I didn't know what the fuel economy would be, I filled the tank (costing $210). I returned the truck with 1/2 tank full. Now I fully expect to have to pay for the fuel I used. What I did not expect, and am extremely angry about, is providing uhaul with $70 worth of free fuel. I recognize that there are difficulties with reimbursing for the additional fuel in the truck, and that not everyone will be happy with any policy. But this feels like theft. Not a good way to treat customers.Steven M.
I had no complaints or issuesShelly C.
Everything was easy and fastjohn N.
Customer did not leave a comment.Terry C.
The lady that works out of this location is always really helpful. She has gone out of her way on more than one occasion to assist me in booking a truck and is always very patient and friendly. Thank you.Andrew R.
Just trying to do the mobile drop off was painful, would not work and instructions weren't goodJoy P.
Charge me wrongDENNIS D.
Had to perform duties that are the responsibility of uHaul in order for her to complete my paperworkSHANE B.
Excellent service. Good attendant person. Before going to pick up the truck, I did my registration online. Downloading the picture of my driving license and payment information. It was accepted by the system. When I arrived to the location I have to do it again from scratch over the phone. Maybe something wrong with the system, I don not know.carlos L.
A jack mounted to trailer to help get hooked on would be a good thing I just had surgery and wasnt able to lift trailer hitch to hook onDoug P.
Vehicle was unsafe for travel. Tires were worn and vehicle shook. Location did not go over vehicle with us at all. Could not drive road speed was too unsafe.Denise D.
Customer did not leave a comment.BRYNN F.
Was not told that they will not credit if I overfilled the gas. Manager called me from uhaul and never think about customer service.MAULIKKUMAR P.
The area is extremely muddy and it took us forever to park the trailer because we kept sinking everywhere.KASHTIN M.
Truck should have cruise controltim S.
I booked trailer 6 *12 almost 1 month ago and 24 hours ahead they called me to inform they can't give me that size of trailer, I got mid size trailer so I had to do 2 rounds of trip which was so inconvenient, also when I went to pick up the trailer they had 6*12 trailer still they will not give to me since someone else was coming next day to pick up which was so unfair! Cause when I called they had available, when I went to pick up they had available still they will not give to me! May be they are going earn more money in that , but if that is the policy let us know so will have idea to pay more and get what we want to save us inconvenience! It is horrible experience, so unfair and unethical.Vaishakhiben P.
Cleaner proper working well maintained equipment, that particular unit has alot of stuff wrong with it and would be a death trap on the highway , it was alli could do to keep in its own lane intown at slower speeds and someone will end up getting severely hurt loading and unloadingTERRY U.
Gas tank was only a 1/4 full at pickup so returned it at 1/4 fullnicole S.
i have been renting u haul from this location for over 12 years. Very safe secure and quality service.NICHOLAS H.
Customer did not leave a comment.norman M.
Excellent service, equipment was in good condition. Completely satisfiedallan O.
Customer did not leave a comment.Lenora H.
Very professional attitude on behalf of the u-haul representative at this location I will definitely be backralph C.
Customer did not leave a comment.Rostyslav O.
Great service Very knowledgeable About equipment and see operation The Equipment was well maintained Great experienceI would absolutely recommend themCorey M.
I was told where to park the trailer, and unhook myself. Parking makes sense...but to unhook myself? Communication was by phone. Did not see an attendant at all. Wow!kyle L.
Great people and they really helped me out! Best place to get UHAUL in LloydminsterSaqib A.
Other than the phone number we were given for them doesn't work at all. Once we had the right number it was all good. And the after hours drop off online tried to make us go across town to another location.Collin C.
Had a slow leaking tire but Sharlene helpful relieve my stress about it. She was friendly, courteous and helpful as alwaysvernon N.
Customer did not leave a comment.Michael S.
Great service , will use it again and recommend to anyone !!! Thank You very much .sergiy G.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Jacqueline M.
Excellent service, very friendlynoella C.
Customer did not leave a comment.Gabriel P.
Customer did not leave a comment.claude T.
Customer did not leave a comment.Luc L.
The truck was clean, but the sterling wheel was dirty, sticky, all cab interior should be sanitized, a special in this Covid times. Everything else was ok, thank you!Damjan R.
It wasn't the locations fault , but overall it made my move much harder , I reserved 3 weeks ahead of time for two days to use a big truck cuz I needed it for that long , at one location , I ended up only being able to get a smaller truck for one day not two and was told to get it from a diff location , and when we went on the website of the uhaul location for directions and it took us to the wrong place so overall a poor experience , we had to rush then ended up having to bother a neighbor to borrow his truck for the next day cuz it took two days to move as I new it would be .Shawn B.
Customer did not leave a comment.joseph G.
The rubber seal on the back door at the top of this unit did leak some , it did leak enough that my daughter's mattress was wet , as it rained that day of the movephil B.
Customer did not leave a comment.Jordan H.
Customer did not leave a comment.YI W.
Customer did not leave a comment.Jee Jean E.
Fantastic customer service from this location as well as the Uhaul hotline!! We needed our trailer size changed out at the beginning and the lady at the location was so helpful and found us a new one in a few minutes, and then we decided on a different trailer in the end. Everyone was so accommodating and helpful during the entire process, and we will be using uhaul again. Thank you!!!!Laura V.
Customer did not leave a comment.jessica L.
Very friendly and professional staffAlfin M.
i submit my all details with my card details with uhaul still border city east self storage take my all details with card details and they send me the receit of amount $82.06 and they charge same amount on my card. But uhaul send me the receipt of amount $69.36. which i have to consider. if uhaul charge me $69.36 then who refund me the rest of the amount. Please and Thank You.PATHIK P.
Customer did not leave a comment.jason D.
Everything was good. I booked online. Called ahead. The trailer was there and in good shape. The addentant there instructed me on the different hitch you operate. Hooked up and gone. No difficulties. Called ahead and dropped off. Debit machine had difficulty but so did others in town. All in all perfect for what I needed and at a fair price.Jeff H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Alexander R.
I was disappointed that I had the trailer for 26hrs and had to pay for two full days.Robert M.
I never even saw anyone at this locationEdward O.
It had been snowing most of the day before delivering the uhaul. The road to the parking lot was not plowed and the deep snow made for a tough drive.Maggie S.
Absolutely nothing, very helpful and friendly staffsusan M.
Customer did not leave a comment.Garry S.
Customer did not leave a comment.Bruce C.
Customer did not leave a comment.Dawn J.
Customer did not leave a comment.Drew P.
Customer did not leave a comment.Craig A.
Great customer service! Very professional.. kudosJohn Dennis A.
Customer did not leave a comment.Sandip S.
This place is not inviting. There is no one around during office hours and the answering machine is questionable. It is convenient.Luther J.
The truck was not maintain in good condition, both door not properly close, the muffler of truck is broke its too noisy.Michael V.
Dealer made calls to ensure availability and was able to add extra days for minimal fee in case of travel problems!lee G.
Customer did not leave a comment.Brian N.
Educate your call centre to understand Uhaul in Canada and to understand the differences between the USA UhaulLisa-Marie H.